Types Of Warranty Service - HP LC3260N Limited Warranty And Support Manual

Limited Warranty Period
The Limited Warranty Period for an HP Hardware Product is
a specified, fixed period commencing on the date of
purchase. The date on your sales receipt is the date of
purchase unless HP or your reseller informs you otherwise
in writing.

Types of Warranty Service

To enable HP to provide the best possible support and
service during the Limited Warranty Period, you may be
directed by HP to verify configurations, load most recent
firmware, install software patches, run HP diagnostics tests,
or use HP remote support solutions where applicable.
HP strongly encourages you to accept the use of, or to
employ available support technologies provided by HP.
If you choose not to deploy available remote support
capabilities, you may incur additional costs due to increased
support resource requirements. Listed below are the types of
warranty support service that may be applicable to the
HP Hardware Product you have purchased.
In-Home Warranty Service
Your HP Limited Warranty service may include in-home labor
support to repair your hardware. HP provides in-home
service during standard office hours. Standard office hours
are typically 8:00 a.m. to 5:00 p.m., Monday through
Friday, but may vary with local business practices. If your
location is outside the customary service zone (typically
50 km) response times may be longer or there may be
additional charges. To locate the nearest HP authorized
service provider refer to the HP Web site at:
http://www.hp.com/support
HP may, at its sole discretion, determine if in-home warranty
service is required. For example, in many cases, the defect
can be fixed by the use of a customer self repair (CSR)
part that you are required to replace yourself based on
instructions and documentation provided by HP. You are
also required to cooperate with HP in attempting to resolve
the problem over the telephone. This may involve performing
routine diagnostic procedures, removing third-party options,
and/or substituting options. In order to receive in-home
support, you must: (a) have a representative present when
HP provides warranty services at your site; (b) notify HP if
products are being used in an environment which poses
a potential health or safety hazard to HP employees or
subcontractors; (c) subject to its reasonable security
requirements, provide HP with sufficient, free, and safe
access to and use of all facilities, information, and systems
determined necessary by HP to provide timely support;
(d) ensure that all manufacturers labels (such as serial
numbers) are in place, accessible, and legible; (e) maintain
an environment consistent with product specifications and
supported configurations.
If you require an HP representative to handle all component
replacements, support uplift contracts are available at
additional cost.
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to
deliver your HP Hardware Product to an authorized service
location for warranty repair. You must prepay any shipping
charges, taxes, or duties associated with transportation of
the product to and from the service location. In addition,
you are responsible for insuring any product shipped or
returned to an authorized service location and assume risk
of loss during shipping.
Advanced Unit Replacement
Warranty Service
Your HP Limited Warranty may include an advance unit
replacement warranty service. Under the terms of the
advanced unit replacement warranty service, if a unit is
diagnosed as defective, HP will ship a replacement product
directly to you. On receiving the replacement unit you will
be required to return the defective unit back to HP, in the
packaging that arrives with the replacement unit, within a
defined period of time, normally fifteen (15) days. HP will
incur all shipping and insurance costs to return the defective
unit to HP. Failure to return the defective unit may result in
HP billing you for the replacement product.
Customer Self Repair Warranty
Service
In countries/regions where it is available, your HP Limited
Warranty may include a customer self repair warranty
service. If applicable, HP will determine in its sole discretion
that customer self repair is the appropriate method of
warranty service. If so, HP will ship approved replacement
parts directly to you to fulfill your HP Hardware Product
warranty service. This will save considerable repair time.
After you contact the HP and the fault diagnosis identifies
that the problem can be fixed using one of these parts, a
replaceable part can be sent directly to you. Once the part
arrives, replace the defective part pursuant to the provided
instructions and documentation. If further assistance is
required, call the HP Technical Support Center and a
technician will assist you over the phone. In cases where the
replacement part must be returned to HP, you must ship the
defective part back to HP within a defined period of time,
normally fifteen (15) days. The defective part must be
returned with the associated documentation in the provided