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Warranty and Support Guide


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   Summary of Contents for HP MP102

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    Warranty and Support Guide...

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    Hardware Support HP offers a wide variety of service and support options which are available around the clock for HP customers with products that are either in or out of warranty*. *Charges may apply for out of warranty support services.

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    3. E-mail Support. E-mail support is available for your product via Select ”Contact HP” from your iPod product home page. 4. If you need to speak with a Support agent, call the HP Total Care Center at 1-(800)-474-6836 [1-(800) HP invent] (U.S. & Canada) 905-206-4663 (local to Mississauga) *Support agents are available 24 hours a day in English, Spanish, and French (Canada only).

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    This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the manufacturer. Please refer to HP’s web site for an extensive description of your limited warranty entitlements. In addition, you may also have other legal rights under applicable local law or special written agreement with HP.

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    Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP, or from the date HP completes installation. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date.

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    (e) virus infection; (f) loss or damage in transit; or (g) by modification or service by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user replaceable HP or HP approved parts if available for your product in the servicing country or region.

  • Page 8: Limitation Of Liability

    (90 days) This Limited Warranty applies only to the accessories, options, and any software media included in box with your HP Hardware Product at time of purchase and sold by Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or country/region distributors (HP) with this Limited Warranty.

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    HP warrants to you that the accessories, options, and any software media included in box with your HP Hardware Product at time of purchase as specified above will be free from defects in materials or workmanship under normal use for the duration of the warranty period specified above.

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    HP will pay all shipping and part return costs and determine the courier/carrier to be used. In some cases, HP will ask for a credit card as collateral for the part and will charge you for the retail price of the part if the failed part is not returned.

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    HP will help you recycle your old equipment even if it is not an HP product; we take back all makes and models. Visit our Web site to find out how easy it is to recycle:

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    © 2004 Hewlett-Packard Development Company, L.P. All rights reserved. Apple, the Apple logo, iPod, and iTunes are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. For legal or rightholder-authorized copying only. Don’t steal music. Printed in China 034-2618-A...

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