Limited Warranty - RADtec TORRID Series Operating Manual

Limited Warranty

RADtec provides a 30-Day Return Window (see refund and return policy page) and the following limited warranty.
This limited warranty extends only to the original purchaser.
Please note that any warranty services or questions must be accompanied by order number from the transaction through which
the warranted product was purchased, and the ID number located on the unit. The order number and ID# serve as your warranty
numbers and must be retained. RADtec will offer no warranty service without these numbers. RADtec warrants this product and
its parts against defects in materials or workmanship for (2) years' parts and labor (residential use) and (1) year parts and labor
(commercial use) from the original ship date. During this period, RADtec will repair or replace defective parts with new or
reconditioned parts at RADtec's option, without charge to you.
Shipping fees incurred from returns for under-warranty service in the first 30-days will be paid by RADtec. All shipping fees
both to and from RADtec following this 30-day period must be paid by the customer. All returns, both during and following the
30-day period, must be affected via the Procedures for Obtaining Warranty Service described below. All original parts (parts
installed by RADtec at the original build) replaced by RADtec or its authorized service center, become the property of
RADtec. Any after-market additions or modifications will not be warranted. The heater owner is responsible for the payment,
at current rates, for any service or repair outside the scope of this limited warranty.
RADtec makes no other warranty, either express of implied, including but not limited to implied warranties or
merchantability, fitness for a particul a rpurpose, or conformity to any representation or description, with respect to this heater
other than as set forth below. RADtec makes no warranty or representation, either express or implied, with respect to any other
manufacturer's product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or
conformity to any representation or description.
Except as provided below, RADtec is not liable for any loss, cost, expense, inconvenience or damage that may result from use
or inability to use the heater. Under no circumstances shall RADtec be liable for any loss, cost, expense, inconvenience or
damage exceeding the purchase price of the heater.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No
reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.
Warranty Conditions
The above Limited Warranty is subject to the following conditions:
1. This warranty extends only to products distributed and/or sold by RADtec. It is effective only if the products are
purchased and operated in the USA. (Within the USA including US 48 States, Alaska, and Hawaii.)
2. This warranty covers only normal use of the heater. RADtec shall not be liable under this warranty if any damage or
defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood,
lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized RADtec
representative; (iv) damages incurred through irresponsible use, including those resulting from mounting the heater
above a body of water, mounting the heater vertically and or other non-recommended practices.
3. You must retain your bill of sale or other proof of purchase to receive warranty service.
4. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this
warranty.
5. RADtec makes no warranty either expressed or implied regarding third-party (non-RADtec) parts.
6. You must have filled out and filed your Warranty Card with RADtec to activate this warranty.
Return of Non-Defective Products
A non-defective product may be returned to RADtec within thirty (30) days of the invoice date for a refund of the original
purchase price with the following amendments/fees:
1. RADtec will refund neither the original shipping cost nor the shipping and handling fees incurred from
the products return. If the original purchase was made under a "Free Shipping" promotion, then a
standard $50 fee will be deducted from any return in counter to that offer.
2. No refund will be granted for the heater which has been used or tampered with in any way which
jeopardized RADtec's ability to remarket or resell the product. RADtec maintains full discretion in
decisions regarding a product's fitness for return.
3. No refund will be granted if the product has been installed OR more than 30 days has elapsed since
the product was purchased.
4. Any non-defective returns are subject to a 15% restocking fee; which percentage is taken from the final
purchase price less any shipping or handling charges.
5. Quantity purchases of five heaters or more are not eligible for return.
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