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Terminal Responses
D e f i n i t i o n s :
• Call Center
– Operator should call the credit authorization center.
• D e cl i n e d
–The authorization for the transaction has been declined.
• Invalid Card #
– The credit card presented is not acceptable for payment.
• Invalid Tran Type
– Incorrect transaction attempted.
• Invalid Merch #
– Invalid merchant # for the transaction attempted.
• I nvalid Amount
–Authorization request must be for at least $1.00.
• Inv Batch Seq
– Improper procedures have created an invalid terminal condition.
• Force $XXXXX.XX
– The batch was closed with an error condition.
• Invalid $XXXXX.XX
– An invalid cardholder # was detected in the batch during
the close process.
• Close $XXXXX.XX
– The response for a normal close transaction.
Merchant Number
Card Name
Amex:
Diners:
Discover:
VISA/MC:
Customer Support:
E T C - 0 2 5
Address V erification ( AV S )
These procedures generally are used for manual entries,
mail orders,telephone orders and other transactions in
w h i ch a credit card is not present. If your terminal pro m p t s
for address verification,please follow these steps:
1
Press F2 key on the terminal.
If debit is activated, choose CREDIT when prompted
to select sale type.
• Key in card number and press ENTER.
• Key in card expiration date and press ENTER.
• Key in sale dollar amount and press ENTER.
NOTE:Prompting messages vary based on card type
and setup. Terminal may display the following prompts:
• Recurring? (Press F2 for yes, F1 for no.)
• Phone Order? (Press F2 for yes, F1 for no.)
– Order Number? Key the appropriate information, press E N T E R .
– AVS Address? (See Customer Address information.)
– AVS ZIPCode? Key the customers Zip Code, press E N T E R .
• Card Present? (Press F2 for yes, F1 for no.)
– AVS ZIPCode? Key the customers Zip Code, press E N T E R .
•Invoice Number? Key the appropriate information, press E N T E R .
•Customer Code? Key the appropriate information, press E N T ER.
• Purchase ID? Key the appropriate information, press ENTER.
•Tax Amount? Key the appropriate information, press ENTER.
2
Terminal displays transaction response.
If address information was entered, a one-character verification
code is returned along with the approval code. "X" or "Y"
indicates an address match; "N" indicates no match; and "S","U",
Phone Number
or "R" indicates service unavailable or not supported.
3
Enter customer address information.
Enter only the numeric digits of the home address; do not
attempt to enter any alpha characters for street names.
Example: If address is ...
Additional Terminal Functions
View Batch Totals.
¤
P r e ss
Terminal Displays Retrieve By:
Sales:
Returns: $0.00
Totals:
You enter ...
One Main Street
1
123 First Ave.
1 2 3 1
23 Main St., No. 56
2 3 5 6
4567 Main St, Apt. 89
4 5 6 7 8
3456 Main St., Apt. C-12 3 4 5 6 1
key until desired option appears.
$0.00
$0.00
Void a Transaction.
Press F4 key on the terminal.
•Void Last Transactions. Press F1 for no, F2 for yes.
A. If no,
Terminal Displays Retrieve By:
Inv #
F1
Acct #
F2
Select appropriate option.
Terminal Displays Retrieve By:
Card #
No
F1
Yes
F2
Amount #
Next
F3
Select appropriate option.
• If no, transaction will be cancelled, press CLEAR.
• If yes, refer to step B.
• If next, terminal displays next item to be voided.
(Refer to steps A or B)
B. If yes, transaction will be voided.
• Print Customer Copy? Press F2 for yes, F1 for no.
Batch Review.
¤
P r e ss
key until desired option appears.
•Enter PA S S WO R D.
Terminal Displays Retrieve By:
P r e ss F 1 for Clerk, F2 for Amt, F 3 for Acct or F 4 for Inv#.
• If Clerk, key in the clerk ID and press ENTER.
• If Amt, key in the total transaction amount and press E N T E R .
• If Acct, key in the last 5 digits and press ENTER.
• If Inv#, key in the invoice # and press ENTER.
For each option selected terminal displays:
Adj
F 1
Tran Type
Prnt
F 2
Card#
Void
F 3
Amt
Next
F 4
• If Adj, adjust by:
F 1 for Amt, F 2 for tip, F 3 for clerk, or F 4 for Appv.
(select an option and key in the appropriate data,
press ENTER)
NOTE:If amt or tip selected adjust trans.
• If Prnt, terminal will print a duplicate receipt.
• If Void, terminal will void selected transaction.
• If Next, terminal will display next transaction.
Settlement.
¤
P r e ss
key until desired option appears.
Terminal Displays:
Sales:
$0.00
Refunds $0.00
Total:
$0.00
• Press ENTER to confirm.
Reprint Receipt.
Press F1 for last receipt, F2 for any receipt.
• If any receipt, key in invoice# and press ENTER.
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