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When service is being performed in-home, you or your representative, 18 years of age or older,
must be present at all times. You must state if the product is being used in an environment which
poses a potential health hazard to repair personnel; HP may require that the product be
maintained by customer personnel under direct HP supervision. HP may also refuse to provide
In-home service in special circumstances and will provide an alternative repair method such as
Carry-in repair.
Obtaining Hardware Warranty Repair Service
For the duration of the one-year parts and labor warranty, repair service includes Consumer-
replaceable Parts services, Carry-in services, and In-home services as described below. To obtain
hardware warranty service, call the HP Customer Care Center. You must be prepared to supply the
proof-of-purchase date.
The time it takes to repair your computer will vary based upon location and circumstances. The
phone agent can supply more details.
Consumer-Replaceable Parts Services
Consumer-replaceable components — such as the keyboard, mouse, speakers, and monitor — may
be serviced through expedited part shipment. In this event, HP will send you the component and, if
necessary, telephone assistance on replacement of the component. In some cases, HP will ask for a
credit card as collateral for the part (such as monitors) and will charge you for the retail price of the
part if the failed product is not returned within 30 days.
Carry-In Services
Hardware service during the one-year warranty period is provided by bringing or mailing your PC
to an HP Pavilion authorized service provider. The HP Customer Care Center can provide you with
details on the location nearest you.
In-Home Services
In-home service in Australia and New Zealand is available with certain products only, and is
unavailable in certain locations. The HP Customer Care Center can give you more information.
HP Software Product License Agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET
FORTH BELOW; USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE
TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE
FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU MAY
RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.
The HP Software Product License Agreement will govern all Software which is provided to you with
®
the exception of Microsoft
Software. Microsoft Products are licensed to you under the Microsoft
End User License Agreement (EULA) contained in the Microsoft documentation online.
The following License Terms govern your use of the accompanying Software unless you have a
separate signed agreement with HP.
License
GRANT — HP grants you a license to use one copy of the Software. "Use" means storing, loading,
installing, executing, or displaying the Software. You may not modify the Software or disable any
licensing or control features of the Software. If the Software is licensed for "concurrent use," you
may not allow more than the maximum number of authorized users to Use the Software
concurrently.
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