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Frequently Asked Questions
1. Is the appliance good for making or reheating soups and sauces?
Never cook or reheat liquids in the appliance.
2. Can I check the food during the cooking process?
You can open the door to check food, rotate accessories,
or flip or shake food if needed to ensure even cooking.
3. How hot does the appliance get?
The temperature range is 90° F–450° F (32° C–232° C).
4. How do I cook pizza in this appliance?
You can cook a fresh or frozen 12-inch pizza in this
appliance. The pizza should be cooked close to the
heating element for best results. When cooking frozen
pizza, use a lower cooking temperature than the
22
Emeril Lagasse Power Grill 360
packaging suggests for a conventional oven because the
rapidly moving hot air in an air fryer will melt your cheese
faster than a normal oven, and you want to give the
dough a chance to heat up before the cheese can cook
too much.
5. How do I toast in this appliance?
See the "Using the Wire Rack to Make Toast" section.
6. What happens if the appliance still does not work after I have
tried all the troubleshooting suggestions?
Never attempt home repair. Contact Customer Service
and follow the procedures set forth by the manual. Failure
to do so could render your guarantee null and void.
90-Day Money-Back Guarantee
The Emeril Lagasse Power Grill 360 is covered by a 90-day money-back guarantee. If you are not 100% satisfied with
your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will
include the purchase price, less processing and handling. Follow the instructions in the Return Policy below to request a
replacement or refund.
REPLACEMENT GUARANTEE POLICY
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product
or component part does not perform as expected, the guarantee extends only to the original purchaser and is not
transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the
component part for replacement with a functionally equivalent new product or part. The original proof of purchase is
required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the
guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the
existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with one of equal or greater value.
RETURN POLICY
If, for any reason, you would like to replace or return the product under the money-back guarantee, your order number
can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store,
return the product to the store or use "RETAIL" as the RMA. Return your product to the address provided below for a
replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less
processing and handling. You are responsible for the cost of returning the product. You can locate your order number
at www.customerstatus.com. You can call customer service at 973-287-5132 or email info@tvcustomerinfo.com for any
additional questions. Pack the product carefully and include in the package a note with (1) your name, (2) mailing address,
(3) phone number, (4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on
the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package.
Send the product to the following return address:
Emeril Lagasse Power Grill 360
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service
at 973-287-5132.
REFUND
Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase
if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is
required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.
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