Before Reporting Product Malfunction; Troubleshooting - LG S80QR Owner's Manual

Before Reporting Product Malfunction

Troubleshooting

If you experience the following issues while using the product, please perform several checks, as they may not be
malfunctions.
General Errors
Issue
The product • Unplug the power cables and any external devices such as your TV, subwoofer, or
does not work
properly
• After resetting the product, connect your smartphone and Wi-Fi again. ([ See
The power does • Is the power cord plugged into the outlet properly?
not turn on
There is no • Is the volume set to minimum?
sound
• Is the mute function activated?
• Is the correct product function selected according to the external device connected?
The subwoofer • Is the product properly connected to the wireless subwoofer?
does not
produce sound
The remote • When using the remote control, point it at the front of the product.
control does not
• Use the remote control within a 7-m radius of the product.
work properly
• Replace the batteries with new ones as needed.
• Check connection to external devices (ex. set-top box, portable device, Bluetooth
The Auto Power
function does
not work
LG Sound Sync • Check whether your TV supports LG Sound Sync.
does not work
• Check if the TV is properly connected to the product via an optical cable.
amplifier from the product, then plug them in again.
"Connecting with a Smartphone via Wi-Fi" on page 16.) (Please beware that
previous product settings may be lost.)
- Connect the power plug to the outlet correctly.
- Press the Volume
- If you are using an external device such as a set-top box, portable device, or
Bluetooth device, adjust the volume of the external device.
- If "MUTE" appears on the status display, the mute function is on. Press the Mute
button to unmute.
- Press the Function
- If the LED on the back of the wireless subwoofer is blinking green or lit in red, it
means it is not connected. If the connection is established, a green light will appear.
Reconnect the product to the wireless subwoofer. ([ See "Connecting the
Product" on page 6.)
device).
- Press the Settings button on the TV remote control to check if the function is
turned on in [LG Sound Sync].
Solution
button on the remote control to turn up the volume.
button to check if you selected the correct function.
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