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Before Reporting Product
Malfunction
Troubleshooting
If you experience the following issues while using the product, please perform several checks, as they may
not be malfunctions.
General Errors
Issue
The product
• Unplug the power cables and any external devices such as your TV, subwoofer, or
does not work
properly
• After resetting the product, connect your smartphone and Wi-Fi again. ([ See
The power
• Is the power cord plugged into the outlet properly?
does not turn
on
There is no
• Is the volume set to minimum?
sound
• Is the mute function activated?
• Is the correct product function selected according to the external device
The subwoofer
• Is the product properly connected to the wireless subwoofer?
does not
produce sound
The remote
• When using the remote control, point it at the front of the product.
control does
• Use the remote control within a 7-m (23 ft) radius of the product.
not work
• Replace the batteries with new ones as needed.
properly
The Auto
• Check connection to external devices (ex. set-top box, portable device,
Power function
does not work
amplifier from the product, then plug them in again.
"Connecting with a Smartphone via Wi-Fi" on page 16.) (Please beware that
previous product settings may be lost.)
- Connect the power plug to the outlet correctly.
- Press the Volume
- If you are using an external device such as a set-top box, portable device, or
Bluetooth device, adjust the volume of the external device.
- If all LEDs blink orange, the mute function is on. Press the Mute
unmute.
connected?
- Press the Function
- If the LED on the wireless subwoofer is blinking green or lit in red, it means
it is not connected. If the connection is established, a green light will appear.
Reconnect the product to the wireless subwoofer. ([ See "Connecting the
Product" on page 6.)
Bluetooth device).
Solution
button on the remote control to turn up the volume.
button to check if you selected the correct function.
button to
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