Agilent Technologies R Series User Manual page 170

136 Chapter 5: Maintenance and troubleshooting
BenchCel Microplate Handling Workstation R-Series User Guide
Reporting user guide
problems
Related topics
You can find the BenchCel Diagnostics software version number in the
software. To do this:
1. Open BenchCel Diagnostics.
2. Read the version number on the title bar.
Sending files
When resolving software bugs or other problems, send the following
files:
Detailed, precise description of the problem you are experiencing
Device files (if the issue occurs when a device file is open)
Protocol files (if the issue occurs during a protocol run or
simulation)
Protocol log file (if the issue occurs during a protocol run or
simulation)
Velocity11 registry files from the Windows registry
Error message text (or screen capture of the error message window)
Screen capture of the About window
For instructions on how to locate the device, protocol, protocol log, and
registry files, see the BenchWorks Automation Control User Guide.
If you find a problem with this user guide or have suggestions for
improvement, please send your comments using the feedback button in
the online help. Your comments will be reviewed promptly and used to
write the next version of the guide.
You can also send an email directly to documentation@velocity11.com.
For more information about...
Resolving hardware problems
Resolving software errors
Safety information
Hardware description
See...
"Hardware problems" on page 95
"Software error messages" on page 97
"Safety information" on page 22
"Hardware overview" on page 4