Whirlpool WFG515S0JB User Instructions page 12

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer
to the warranty page in this manual, or visit www.whirlpool.com/product_help. In Canada, visit http://www.whirlpool.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
PROBLEM
Nothing will operate
Surface burners will not
operate
Surface burner flames are
uneven, yellow and/or noisy
Excessive heat around
cookware on cooktop
Cooktop cooking results not
what expected
12
TROUBLESHOOTING
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
POSSIBLE CAUSES
Power supply cord is unplugged.
Household fuse is blown or a
circuit breaker is tripped.
Main or regulator gas shutoff
valve is in the off position.
The range is improperly
connected to the gas supply.
The control knob is not set
correctly.
Air in the gas lines.
Clogged burner ports.
Clogged burner ports.
Burner caps positioned
improperly.
Range converted improperly.
Cookware and flame are not
matched.
Improper cookware.
Control knob set to incorrect heat
level.
Range is not level.
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
SOLUTIONS
Plug into a grounded 3 prong outlet.
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
See the Installation Instructions.
Contact a trained repair specialist or see Installation
Instructions.
Push in knob before turning to a setting.
If this is the first time the surface burners have been used, turn
on any one of the surface burner knobs to release air from the
gas lines.
See "Sealed Surface Burners" section.
See "Sealed Surface Burners" section.
See "Sealed Surface Burners" section.
If propane gas is being used, contact a service technician or
see cover for contact information.
The cookware should be centered above the burner with the
bottom sitting level on the grate. The flame should be adjusted
so that it does not extend up the sides of the pan.
Ideal cookware should have a flat bottom, straight sides and a
well fitting lid, and the material should be of a medium to heavy
thickness.
See "Cooktop Use" section.
Level the range. See the Installation Instructions.