Before You Call For Technical Support - HP Compaq 6000 Pro All-in-One Getting Started Manual

Before You Call for Technical Support

WARNING!
the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components to
cool before touching.
If you are having problems with the computer, try the appropriate solutions below to try to isolate the
exact problem before calling for technical support.
●
Run the diagnostics utility. Refer to
on page 3
●
Run the Drive Protection System (DPS) Self-Test in Computer Setup. Refer to the Maintenance
and Service Guide (English only) for more information.
NOTE:
only.
●
Double-click the HP Support Assistant icon on the Windows 7 desktop and run the automated
diagnostics.
●
Check the power LED on the front of the computer to see if it is flashing or listen for a series of
beeps emanating from the computer. The flashing lights and/or beeps are error codes that will
help you diagnose the problem. Refer to the Maintenance and Service Guide (English only) for
details.
● If the screen is blank, plug the monitor into a different video port on the computer if one is
available. Or, change out the monitor with a monitor that you know is functioning properly.
● If you are working on a network, plug another computer with a different cable into the network
connection. There may be a problem with the network plug or cable.
●
If you recently added new hardware, remove the hardware and see if the computer functions
properly.
● If you recently installed new software, uninstall the software and see if the computer functions
properly.
● Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When
booting the operating system, use "Last Known Configuration."
● Refer to the comprehensive online technical support at http://www.hp.com/support.
●
Refer to
●
Refer to the comprehensive Maintenance and Service Guide (English only) for more detailed
information.
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with
self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional
Edition's online chat feature. Access HP Instant Support Professional Edition at:
go/ispe.
Access the Business Support Center (BSC) at
support information, software and drivers, proactive notification, and worldwide community of peers
and HP experts.
6 Getting Started
When the computer is plugged into an AC power source, voltage is always applied to
for more information.
The Drive Protection System (DPS) Self-Test software is available on some models
Helpful Hints on page 7
Hewlett-Packard Vision Diagnostics (Windows systems)
in this guide for more general suggestions.
http://www.hp.com/go/bizsupport
http://www.hp.com/
for the latest online
ENWW