Step 2: Before You Call For Help - HP Brio 8200 Supplementary Manual

Your Support Details
2. Preinstalled hardware means hardware that is preinstalled by Hewlett-Packard only. Hardware
preinstalled by third parties or resellers is not included. Compatibility issues related to the use
of a modem with Private Branch Exchange (PBX) equipment are not covered.
Note If your computer has a modem installed, your reseller or customer support
center may offer to connect to your computer remotely to diagnose a problem.
Please refer to "Step 5: Using Remote Support Services" on page 5 for further
details.
Your modem has been approved for the country where the computer is sold.
Importing your modem into another country is subject to specific
telecommunications regulations. HP will not support the installation of the
modem in any other country than the one originally intended for the modem.

Step 2: Before You Call for Help

Go through the following checklist:
Check the table given in "Step 1: Check Your Support Definition" on
page 2 to see if you are entitled to free support.
Make sure you have your support details at hand when you call (see
below). You may also be asked for the following details:
A list of devices that you or your reseller have added to your
•
computer.
A record of any error or information messages that were
•
displayed.
Be in front of your computer when you call, with your computer
running and your manuals easily available.
Before registering with HP or calling for support, you must have the
following information about your computer:
serial number
product number
localization code
1 HP Support Details
Hewlett-Packard Telephone Support
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