Sony BDV-N9900SH Operating Instructions Manual page 66

appears without any messages on
the entire TV screen.
t Contact your nearest Sony dealer or
local authorized Sony service facility.
"NOT.USE" appears in the top panel
display when you press SOUND
MODE +/–, FOOTBALL or MUSIC EQ.
t The setting for SOUND MODE,
FOOTBALL and MUSIC EQ cannot
be changed when the [Sound Effect] is
set to other than [Sound Mode On]. Set
[Sound Effect] in [Audio Settings] to
[Sound Mode On] (page 57).
Picture
There is no picture or the picture is
not output correctly.
t Check the output method on your
system (page 20).
t Touch and hold N and VOL – on the
main unit for more than 5 seconds to
reset the video output resolution to the
lowest resolution.
t For BD-ROMs, check the [BD-ROM
24p Output] settings in [Screen
Settings] (page 55).
There is no picture when you make an
HDMI cable connection.
t The main unit is connected to an input
device that is not HDCP (High-
bandwidth Digital Content Protection)
compliant ("HDMI" in the top panel
does not light up) (page 20).
3D images from the HDMI (IN 1) or
HDMI (IN 2) jack do not appear on the
TV screen.
t Depending on the TV or video
equipment, 3D images may not appear.
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The dark area of the picture is too
dark/the bright area is too bright or
unnatural.
t Set [Picture Quality Mode] to [Auto]
(default) (page 40).
Picture noise appears.
t Clean the disc.
t If the picture output from your system
goes through your VCR to get to your
TV, the copy-protection signal applied
to some BD/DVD programs could
affect picture quality. If you still
experience problems even when you
connect your main unit directly to your
TV, try connecting your main unit to
the other input jacks.
An image is not displayed on the
entire TV screen.
t Check the setting of [TV Type] in
[Screen Settings] (page 54).
t The aspect ratio on the disc is fixed.
Color irregularity occurs on the TV
screen.
t If the speakers are used with a CRT-
based TV or projector, install the
speakers at least 0.3 meters from the
TV set.
t If the color irregularity persists, turn
off the TV set once, then turn it on after
15 to 30 minutes.
t Make sure that no magnetic object
(magnetic latch on a TV stand, health
care device, toy, etc.) is placed near the
speakers.
Sound
There is no sound.
t The speaker cords are not connected
securely.
t Check the speaker settings (page 47).