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Using LG ThinQ to Diagnose
Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ application.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions provided in the LG ThinQ
application.
Using Audible Diagnosis to
Diagnose Issues
*1:This control panel is only available on some
models.
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided
in the LG ThinQ application.
Control Panel 1: On the Fridge Door*1
1
Press the Lock button to activate the lock
function.
• If the display has been locked for over 5
minutes, you must deactivate the lock and
then reactivate it.
2
Press and hold the Freezer button for 3
seconds or longer.
3
Open the fridge door and then hold the phone
on the upper left speaker hole.
• Position the phone so that its microphone is
aligned with the speaker hole.
SMART FUNCTIONS
• The diagnosis sound is generated after
around 3 seconds.
4
After the data transfer is complete, the
diagnosis will be displayed in the application.
Control Panel 2: Inside the Fridge*1
1
Open the fridge door.
2
Press the Eco Friendly button.
• If the door has been open for longer than 60
seconds, close the door and repeat steps 1
and 2.
3
Hold the phone on the upper left speaker hole
until the data transfer is complete.
• Position the phone so that its microphone is
aligned with the speaker hole.
4
Press and hold the Freezer button for 3
seconds or longer while holding your phone to
the speaker until the data transfer is complete.
• The diagnosis sound is generated after
around 3 seconds.
5
After the data transfer is complete, the
diagnosis will be displayed in the application.
25
EN
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