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Product Support
Trouble shooting
Image persistence - ghosting
Please note that ghosting may occur while displaying
a persistent image (still or paused image). LCD TVs'
image persistence may disappear after a short time. Try
turning off the TV for a while. To avoid this, do not leave
the screen in still picture mode for extended periods.
No power
If your TV has no power, please check the power cord
plug is connect to the mains power socket.
Poor picture
1. Have you selected the correct TV system?
2. Is your TV or house aerial located too close to a
non-earthed audio equipment or neon lights, etc.?
3. Mountains or high buildings can cause double
pictures or ghost images. Sometimes you can improve
the picture quality by changing the direction of the aerial.
Is the picture or teletext unrecognisable?
4. Check if you have entered the correct frequency.
5. Please retune the channels.
6. The picture quality may degrade when two devices
are connected to the TV at the same time. In such a
case, disconnect one of the devices.
No picture
1. No Picture means that your TV is not receiving a
transmission. Have you selected the correct button on
the remote control? Try once more. Also make sure the
correct input source has been selected.
2. Is the aerial connected properly?
3. Are the plugs connected tightly to the aerial
socket?
4. Is the aerial cable damaged?
5. Are suitable plugs used to connect the aerial?
6. If you are in doubt, consult your dealer.
No sound
1. Has the TV been set to mute? To cancel mute, press
the "
" button, or increase the volume level.
2. Sound is coming from only one speaker. Is the balance
set to one extreme? See Sound Menu section.
3. If there is no digital amplifi er, the option PCM in the
SPDIF OUTPUT menu should be activated. Otherwise
there will be no sound output from the speakers.
Remote control - does not operate
Your TV no longer responds to the remote control. The
batteries may be exhausted, if so you can still use the
control buttons on the left side of the TV. (* Is only
possible if they are not blocked by parental control.)
Input sources - can not be selected
1. If you cannot select an input source, it is possible
that no device is connected.
For any help concerning set up and use of your TV please call the Customer Helpline: 0845 604 0105
2. Check the AV cables and connections if you have
tried to connect a device.
The DVD picture quality is poor
1. Make sure the DVD disc surface is not damaged (no
scratches, fi ngerprints etc.).
2. Clean the DVD disc and try again. See instructions in
"Cleaning Discs" to clean your disc properly page 00.
3. Ensure that the DVD disc is in the loader with the
label facing you when looking at the TV screen.
4. A damp DVD disc or condensation may effect the
equipment. Wait for 1 to 2 hours in Stand-by mode to
dry the equipment.
The Disc does not play
1. No disc in the machine - Place a disc into the
loader.
2. Disc is incorrectly loaded - Ensure that the DVD disc
is in the loader with the label facing you when looking
at the TV screen.
3. Wrong type of disc. The DVD player cannot play
CD-ROMS etc.
4. The region code of the DVD disc must match the
player.
Ensure that the DVD disc is in the loader with the label
facing to the front.
Wrong type of disc. The machine cannot play CD-ROMS
with PC-Data.
Wrong OSD language
1. Select the language in the setup menu.
2. The language for the sound or subtitles on a DVD
disc cannot be changed.
3. Multilingual sound and/or subtitles are not recorded
on the DVD disc.
4. Try to change the sound or subtitles using DVD's title
menu. Some DVD's do not allow the user to change
these settings without using the disc's menu.
Angle, Zoom etc. functions do not work
1. These functions are not available on the DVD.
2. Angle can only be changed when the angle symbol
is displayed.
If nothing works..
If you have tried the above solutions and none seem
to work, try switching your TV-DVD off and on again.
If this does not work, contact your supplier or TV-DVD
repair technician. Never attempt to repair a defective
TV-DVD yourself.
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