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Eliminating minor faults yourself
Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following
information.
Customer service will charge you for advice, even if the appliance is still under
guarantee!
Fault
Indicator light
Fig. 2/2 does not
come on
The frozen food
is thawing.
Customer service
Please check your telephone book or the
customer service list for your nearest
customer service facility. When
contacting customer service, please
ALWAYS quote the product number
(E number) and production number
(FD number) of your appliance.
12
Possible cause
Power failure; the fuse has been
switched off; the mains plug has
not been inserted properly.
Fault
the freezer compartment
is too warm!
S Freezer compartment door
is open.
S The ventilation openings are
blocked.
S Too much food was placed
in the freezer compartment
at once.
Remedial action
Check whether the power is on, the fuse must
be switched on.
Close the door.
Ensure that there is adequate ventilation.
Do not exceed max. freezing capacity.
These numbers can be found on the
rating plate. Fig. 7
To prevent unnecessary call outs, please
assist customer service by quoting the
product and production numbers. This
will save you additional costs.
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