Inseego Wavemaker FW2010 User Manual
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Inseego Wavemaker FW2010 User Manual

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USER GUIDE
Inseego Wavemaker
TM
5G Outdoor CPE FW2010

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Summary of Contents for Inseego Wavemaker FW2010

  • Page 1 USER GUIDE Inseego Wavemaker 5G Outdoor CPE FW2010...
  • Page 2 “Trademarks”) used in this user manual are the property of Inseego Corp. or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Inseego Corp. or any other Trademark displayed in this user manual without the written permission of Inseego Corp.

  • Page 3: Table Of Contents

    Indicator LED ..................................37 Resetting your Device ............................... 38 Resetting with the RESET Button ..........................38 Resetting from the Inseego Mobile App ......................39 Resetting from the Admin Web UI ......................... 39 Resetting from Inseego Connect ..........................39 Technical Support ................................39 Product Specifications and Regulatory Information ....................

  • Page 4: Introduction And Getting Started

    Introduction and Getting Started Overview Getting Started 5G OUTDOOR CPE FW2010 USER GUIDE...

  • Page 5: Overview

    Overview The Inseego Wavemaker 5G Outdoor CPE FW2010 is the next-gen CPE solution that brings gigabit wireless 5G data speeds to urban, suburban, and rural customers alike. The FW2010 operates in 4G LTE, 5G Sub-6GHz, and 5G millimeter wave (mmW) networks, and extends mmW network coverage with high-gain, phased-array antenna elements that support bands n257, n258, n260 and n261.

  • Page 6: Getting Started

    Getting Started To turn on your FW2010 and connect a device: 1. Check that the PoE cable from the FW2010 is in the PoE port on the PoE power injector and the PoE power injector is plugged into an earthed AC outlet. 2.

  • Page 7: Admin User Interface

    Configuration Overview Admin Password Managing Data Usage Managing Settings Viewing Info About the FW2010 Getting Support 5G OUTDOOR CPE FW2010 USER GUIDE...

  • Page 8: Overview

    Inseego Connect account. • Inseego Mobile App – Allows you to perform basic device monitoring and management. Scan the QR code to install the Inseego Mobile App from AppStore or Google Play, or visit https://inseego.com/inseego-connect-get-app to download the App.

  • Page 9: Side Menu

    The Home page and each subscreen in the FW2010 Web User Interface includes a menu on the left, which you can use to return to the Home page or jump to other pages. The current page is indicated by a blue bar. A similar side menu is available when configuring devices with Inseego Connect. Getting Help Select the question mark (?) in the upper right-hand corner of a page to go to the Customer Support page where you can access this User Guide and other information for the FW2010.

  • Page 10: Admin Password

    1. From the Admin Web UI: Click the down arrow next to Sign Out in the top-right corner of any Admin Web UI page and select Change Password. From Inseego Connect: Select Device > Admin Password from the Configure side menu. 2. Enter your current Admin password, then enter a new password and confirm it.

  • Page 11: Managing Data Usage

    Managing Data Usage On the Admin Web UI Home page, the Data Usage panel displays graphs of your FW2010 data usage for the current billing cycle. To view the Data Usage page, select from the Home page Data Usage panel or select Data Usage from the side menu.

  • Page 12: Data Usage Page

    Data Usage Page Use the Data Usage page to view details about your FW2010 data usage. The data usage graph displays vary according to plan, but generally include: • Estimated percentage of data remaining for the current billing cycle • Number of days left in the billing cycle •...

  • Page 13: Managing Settings

    Managing Settings You can view and configure system settings for your FW2010. To change system settings, select Settings from the side menu. The Settings page includes four tabs: • Preferences • Software Update • Backup and Restore • Advanced Preferences Tab This tab allows you to change how dates, time, and numbers are displayed in the FW2010 Web UI.

  • Page 14: Software Update Tab

    Software Update Tab Software updates are delivered to the FW2010 automatically over the mobile network. This tab displays your current software version, last system update information, software update history, and allows you to check for new software updates. Current Software Software Version: The version of the software currently installed on your FW2010.

  • Page 15: Backup And Restore Tab

    Backup and Restore Tab Use this tab to back up current FW2010 settings to a file on your computer, restore (upload) a previously-saved configuration file, reset the device to factory defaults, or restart the device. Backup Configuration To back up current FW2010 settings to a file on your computer, enter your Admin password in the Admin Password field.
  • Page 16 Restore Settings CAUTION! Restoring settings (uploading a configuration file) changes ALL of the existing settings to match the configuration file. To restore system settings from a backup settings file, enter your Admin password in the Admin Password field. Click Browse and choose a backup settings file to restore. NOTE: You can only restore a file that was created for this model of FW2010.

  • Page 17: Advanced Tab

    • Manual DNS • • • WAN Settings (Inseego Connect only) • Inseego Connect Cellular Sub Tab In most configurations, the FW2010 is used with a dynamic IP and SIM and the Access Point Name (APN) is available from the network, for example: internet. However, if you are on a private network, you may need to set the APN on this tab for the network to communicate with the FW2010.
  • Page 18 Network Selection Enable automatic network selection: When the ON/OFF slider is ON, your FW2010 automatically selects the best 5G available network and you cannot use the Select a Different Network button below. Select a Different Network: You may wish to use this option if multiple networks are available and NOTE: This option is available only if Enable automatic network selection is you have a preference.
  • Page 19 Manual DNS Sub Tab The FW2010 automatically selects a Domain Name Server (DNS). This page allows you to manually assign up to two DNS IP addresses. Manual DNS Turn on manual DNS: Check this box to manually select a DNS. DNS 1 IP address: Enter the IP address for the primary DNS.
  • Page 20 SIM Sub Tab The SIM card in your FW2010 can be locked using a PIN. If the SIM card is locked, you must enter the PIN before connecting to the mobile network. Once entered, the PIN is remembered until the next shutdown.
  • Page 21 Desired Action: The actions available depend on the SIM status. Possible operations include: ­ PIN Lock - If the SIM is currently PIN locked, you are prompted to enter the PIN. NOTE: If an incorrect PIN is entered too many times, the SIM becomes PUK locked. A counter indicates how many incorrect entries will cause PUK lock.
  • Page 22 LAN Sub Tab This page provides settings and information about the FW2010’s local area network (LAN). The LAN consists of the device and all connected devices. IPv4 IP Address: The network IP address assigned to your computer, not your FW2010 device. NOTE: IP Passthrough is always used.
  • Page 23 WAN Settings NOTE: WAN settings are available only with Inseego Connect. Use this page to enable and configure WAN keep alive. Keep alive allows for a persistent WAN connection. Enable WAN Keep Alive: If ON, keep alive pings lookup addresses to verify cellular connectivity.
  • Page 24 360 degree visibility and secure accessibility into all of your Inseego devices from a single platform. Cloud Services By default, the connection to Inseego Connect is ON. Slide the ON/OFF slider to OFF if you wish to disable the connection. NOTE: After enabling Inseego Connect, restart your device to establish the initial connection with the cloud.

  • Page 25: Viewing Info About The Fw2010

    Viewing Info About the FW2010 On the Admin Web UI Home page, the General Status panel shows general Internet connection and system information. Carrier: The name of the Mobile Network Operator. Technology: Indicates the current cellular data connection, for example, 5G Sub6. Band: The cellular network band in use for the current connection.

  • Page 26: Internet Status Tab

    To view more information about your FW2010 and its use, select About from the side menu. The About page includes the following tabs: • Internet Status • Internet Sessions • Diagnostics • Device Info • • Logs Internet Status Tab Use the Internet Status tab to view general Internet connection and system information.
  • Page 27 IPv4 • IP Address: The Internet IP address assigned to the FW2010. • Mask: The network mask associated with the IPv4 address. • Gateway: The gateway IP address associated with the IPv4 address. • DNS: The Domain Name Server currently used by the FW2010. IPv6 •...

  • Page 28: Internet Sessions Tab

    Internet Sessions Tab Use the Internet Sessions tab to export and view Internet session data. Export Internet Sessions Information Click the Export button to display Internet session data. Internet Sessions NOTE: Internet Sessions are presented in date order. Date/Time: The date and time the Internet session began. Duration: The total amount of time for the Internet session.

  • Page 29: Diagnostics Tab

    Diagnostics Tab This tab displays detailed information used solely for troubleshooting or technical support. Modem Mobile Number (MDN): The phone number of your FW2010. IMEI: The International Mobile Equipment Identity (IMEI) for your FW2010. This is a 15 digit code used to uniquely identify an individual mobile station.

  • Page 30: Device Info Tab

    Device Info Tab Use this tab to view details about your internal WAN connection. General Manufacturer: Inseego. Model: FW2010. Device Version: The version of firmware (software) currently installed. SKU: The SKU for your FW2010. Software Components OS Version: The version number for the Operating System and its components.

  • Page 31: Gps Tab

    GPS Tab The FW2010 incorporates a GPS receiver. The GPS receiver can determine your device’s current location. Use this tab to view current location information. Current Location Latitude: Latitude for the last location fix. Longitude: Longitude for the last location fix. Altitude: Altitude for the last location fix.

  • Page 32: Logs Tab

    Logs Tab Use this tab to view log information for troubleshooting. Log Settings Turn On Logging: Check this box to turn on logs as needed. Automatically Clear Logs: Use the drop-down list to select when logs are cleared. NOTE: If the log is full, the oldest data is deleted regardless of this setting.

  • Page 33: Getting Support

    Getting Support To view the Customer Support page, select Support from the Admin Web UI side menu. The Customer Support page appears. Customer Support Page Use the Customer Support page to access documentation and support information for your FW2010. 5G OUTDOOR CPE FW2010 USER GUIDE...

  • Page 34: Troubleshooting And Support

    Troubleshooting and Support Overview Replacing your SIM Card Indicator LED Resetting your Device Technical Support 5G OUTDOOR CPE FW2010 USER GUIDE...

  • Page 35: Overview

    Overview This chapter provides troubleshooting and support information, including instructions on replacing a SIM card, information on the indicator LED, and how to reset your device. Replacing your SIM Card A SIM card is a small rectangular plastic card that stores your phone number and important information about your wireless service.
  • Page 36 1. Use the SIM end of the provided SIM tool to remove the existing SIM card. 2. If necessary, remove the new SIM card from the outer card, being careful not to touch the gold colored contacts. 3. Use the SIM end of the provided SIM tool to insert the SIM card into the SIM 1 slot with the gold-colored contact points facing the front of the device.

  • Page 37: Indicator Led

    Indicator LED There is a multifunction LED located on the FW2010 device in the SIM compartment (visible through the protective shield). It changes colors and either blinks or glows solid to communicate current states for the device. LED Color Operation Meaning Blue Solid...

  • Page 38: Resetting Your Device

    Resetting your Device You can reset your FW2010 CPE to factory settings using the RESET button on the device or from the Mobile App, Admin Web UI, or Inseego Connect. CAUTION! Resetting returns your FW2010 to factory settings, including the Admin password.

  • Page 39: Resetting From The Inseego Mobile App

    To reset the FW2010 from the Admin Web UI, select Settings > Backup and Restore and select Restore Factory Defaults. Resetting from Inseego Connect To reset the FW2010 from Inseego Connect, on the Devices page, check the box next to the device and select Factory Reset. Technical Support...

  • Page 40: Product Specifications And Regulatory Information

    Product Specifications and Regulatory Information Product Specifications Regulatory Information Product Certifications and Supplier’s Declarations of Conformity Wireless Communications Limited Warranty and Liability Safety Hazards 5G OUTDOOR CPE FW2010 USER GUIDE...

  • Page 41: Product Specifications

    Product Specifications Device Name: 5G Outdoor CPE FW20100 Model: FW2010-1 (FCC, ISED) FW2010-2 (CE) Standards/Approvals/Certifications: FCC, GCF, PTCRB CE/ISED/MIC/RCM-ACMA Bluetooth SIG Device Testing: WEEE, RoHS, REACH Dimensions: 200mm x 300mm x 90mm (7.9” x 11.8” x 3.5”) Weight: 3.78 kg (8.336 lbs) Ports: 1 x 5Gbps Ethernet LAN Port SIM:...

  • Page 42: Security

    Security 3rd Party Cybersecurity Penetration Testing Verified Security Hardened Web Interface Password Hash Session Timeout Incorrect Password Lockout Anti CSRF 5G OUTDOOR CPE FW2010 USER GUIDE...

  • Page 43: Regulatory Information

    MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Inseego Corp. may void your authority to operate the equipment.
  • Page 44 A full copy of the EU declaration of conformity is available at the following internet address: https://www.inseego.com/support/. The Declaration of Conformity may be also consulted at Inseego Corp., 9710 Scranton Rd., Suite 200 San Diego, USA. 5G OUTDOOR CPE FW2010 USER GUIDE...

  • Page 45: Product Certifications And Supplier's Declarations Of Conformity

    2400-2483.5 MHz Product Certifications and Supplier’s Declarations of Conformity Product Certifications and Supplier’s Declarations of Conformity documentation may be consulted at Inseego Corp., 9710 Scranton Road Suite 200, San Diego CA 92121, USA. https://www.inseego.com/support/. 5G OUTDOOR CPE FW2010 USER GUIDE...
  • Page 46 5G OUTDOOR CPE FW2010 USER GUIDE...

  • Page 47: Energy Efficiency

    Inseego Corp. or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the FW2010 device, or failure of the FW2010 device to transmit or receive such data.

  • Page 48: Limited Warranty And Liability

    (IV) damage caused by force of nature or act of any third person, (V) shipping damage, (VI) service or repair of Product by the purchaser without prior written consent from INSEEGO CORP, (VII) products designated by INSEEGO CORP as beta site test samples, experimental, developmental, reproduction,...

  • Page 49: Safety Hazards

    Safety Hazards Do not operate the FW2010 in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.

  • Page 50: Glossary

    Glossary 5G OUTDOOR CPE FW2010 USER GUIDE...
  • Page 51 Glossary • 4G LTE —Fourth Generation Long Term Evolution. LTE is a standard for wireless data communications technology and an evolution of the GSM/UMTS standards. The goal of LTE is to increase the capacity and speed of wireless data networks using new DSP (digital signal processing) techniques and modulations that were developed around the turn of the millennium.
  • Page 52 • ECGI —E-UTRAN Cell Global Identifier. A 15-digit code used to identify cells globally. It is constructed from the Mobile Country Code (MCC), Mobile Network Code (MNC), and the E- UTRAN Cell Identifier (ECI). • Firmware — A computer program embedded in an electronic device. Firmware usually contains operating code for the device.
  • Page 53 • Kbps — Kilobits per second. The rate of data flow. • LAN — Local Area Network. A type of network that lets a group of computers, all in close proximity (such as inside an office building), communicate with one another. It does not use common carrier circuits though it can have gateways or bridges to other public or private networks.
  • Page 54 • Port Number — A 16-bit number used by the TCP and UDP protocols to direct traffic on a TCP/IP host. Certain port numbers are standard for common applications. • PRL — Preferred Roaming List. A list that your wireless phone or device uses to determine which networks to connect with when you are roaming (Network operator specific).
  • Page 55 • TTY — Text Telephones (TTY), also known as Telecommunications Device for the Deaf (TDD), are used by the deaf, hard–of–hearing, and individuals with speech impairments to communicate. • UDP — User Datagram Protocol (UDP) is a communications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol (IP).

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