Page 2: Table Of Contents
Network Management Software and Utilities ....................53 Learn about Network Management Software and Utilities ..............54 Additional Methods of Configuring Your Brother Machine for a Wireless Network ........55 Before Configuring Your Brother Machine for a Wireless Network............. 56 Configure Your Machine for a Wireless Network................57 Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected ™...
Page 3 Improve the Print Quality..........................170 Network Problems............................175 Error Messages ..........................176 Where Can I Find My Brother Machine's Network Settings? ............177 I Cannot Complete the Wireless Network Setup Configuration............178 ® Use the Network Connection Repair Tool (Windows ) ..............
Page 4 Change Machine Settings from Your Computer..................228 Change Machine Settings Using Web Based Management ............229 Appendix............................233 Specifications ............................. 234 How to Enter Text on Your Brother Machine ....................239 Supplies ..............................240 Information Regarding Recycled Paper ..................... 242 Brother Numbers............................243...
Page 5: Before You Use Your Brother Machine
Home > Before You Use Your Brother Machine Before You Use Your Brother Machine • Definitions of Notes • Trademarks • Important Note...
Page 6: Definitions Of Notes
Home > Before You Use Your Brother Machine > Definitions of Notes Definitions of Notes We use the following symbols and conventions throughout this User's Guide: WARNING indicates a potentially hazardous situation which, if not avoided, could WARNING result in death or serious injuries.
Page 7: Trademarks
Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs. Any trade names and product names of companies appearing on Brother products, related documents and any other materials are all trademarks or registered trademarks of those respective companies.
Page 8: Important Note
Home > Before You Use Your Brother Machine > Important Note Important Note • Do not use this product outside the country of purchase as it may violate the wireless telecommunication and power regulations of that country. • Not all models are available in all countries.
Page 9: Introduction To Your Brother Machine
Home > Introduction to Your Brother Machine Introduction to Your Brother Machine • Control Panel Overview • LED Patterns and Indications (for Models Without an LCD) • ® Access Brother Utilities (Windows...
Page 10: Control Panel Overview
Home > Introduction to Your Brother Machine > Control Panel Overview Control Panel Overview >> HL-L2310D >> HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW HL-L2310D Power On/Off Button • Turn on the machine by pressing • Turn off the machine by pressing and holding 2. Toner LED The Toner LED indicates that the Toner is low.
Page 11 When the WiFi light is on, your Brother machine is connected to a wireless access point. When the WiFi light blinks, the wireless connection is down, or your machine is in the process of connecting to a wireless access point.
Page 12 • Press to select the displayed option. After you change a setting, the machine returns to Ready mode. • Press and hold Go for about two seconds to cancel a print job. Related Information • Introduction to Your Brother Machine...
Page 13: Led Patterns And Indications (For Models Without An Lcd)
Home > Introduction to Your Brother Machine > LED Patterns and Indications (for Models Without an LCD) LED Patterns and Indications (for Models Without an LCD) Related Models: HL-L2310D The LEDs on your machine's control panel light up, dim, or blink to indicate machine status.
Page 14 Related Information • Introduction to Your Brother Machine...
Page 15: Access Brother Utilities (Windows ® )
Introduction to Your Brother Machine > Access Brother Utilities (Windows ® Access Brother Utilities (Windows Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. 1. Do one of the following: ®...
Page 16 Related Information • Introduction to Your Brother Machine ® • Uninstall the Brother Software and Drivers (Windows...
Page 17: Uninstall The Brother Software And Drivers (Windows ® )
® ® • (Windows 8 and Windows Server 2012) Tap or click (Brother Utilities) either on the Start screen or the desktop. ® ® • (Windows 8.1 and Windows Server 2012 R2) Move your mouse to the lower left corner of the Start screen and click (if you are using a touch- based device, swipe up from the bottom of the Start screen to bring up the Apps screen).
Page 18: Paper Handling
Home > Paper Handling Paper Handling • Load Paper • Paper Settings • Unprintable Area • Recommended Print Media • Using Special Paper...
Page 19: Load Paper
Home > Paper Handling > Load Paper Load Paper • Load and Print Using the Paper Tray • Load and Print Paper in the Manual Feed Slot...
Page 20: Load And Print Using The Paper Tray
Home > Paper Handling > Load Paper > Load and Print Using the Paper Tray Load and Print Using the Paper Tray • Load Paper in the Paper Tray...
Page 21 Home > Paper Handling > Load Paper > Load and Print Using the Paper Tray > Load Paper in the Paper Tray Load Paper in the Paper Tray • If the Check Size setting is set to On and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper size and paper type.
Page 22 Related Information • Load and Print Using the Paper Tray...
Page 23: Load And Print Paper In The Manual Feed Slot
Home > Paper Handling > Load Paper > Load and Print Paper in the Manual Feed Slot Load and Print Paper in the Manual Feed Slot • Load and Print Plain Paper, Thin Paper, Recycled Paper and Bond Paper in the Manual Feed Slot •...
Page 24 Home > Paper Handling > Load Paper > Load and Print Paper in the Manual Feed Slot > Load and Print Plain Paper, Thin Paper, Recycled Paper and Bond Paper in the Manual Feed Slot Load and Print Plain Paper, Thin Paper, Recycled Paper and Bond Paper in the Manual Feed Slot When you load a different paper size in the tray, you must change the Paper Size setting in the machine or on your computer at the same time.
Page 25 Home > Paper Handling > Load Paper > Load and Print Paper in the Manual Feed Slot > Load and Print on Thick Paper and Labels in the Manual Feed Slot Load and Print on Thick Paper and Labels in the Manual Feed Slot When you load a different paper size in the tray, you must change the Paper Size setting in the machine or on your computer at the same time.
Page 26 Related Information • Load and Print Paper in the Manual Feed Slot...
Page 27 Home > Paper Handling > Load Paper > Load and Print Paper in the Manual Feed Slot > Load and Print on Envelopes in the Manual Feed Slot Load and Print on Envelopes in the Manual Feed Slot When you load a different paper size in the tray, you must change the Paper Size setting in the machine or on your computer at the same time.
Page 28 • Load the envelope into the manual feed slot with the printing surface facing up. • Pull the envelope out completely when you reload the envelope into the manual feed slot. • Do not put more than one envelope in the manual feed slot at one time, as it may cause a jam. •...
Page 29: Paper Settings
Home > Paper Handling > Paper Settings Paper Settings • Change the Paper Size and Paper Type • Change the Check Paper Size Setting...
Page 30: Change The Paper Size And Paper Type
Home > Paper Handling > Paper Settings > Change the Paper Size and Paper Type Change the Paper Size and Paper Type When you change the size and type of the paper you load in the tray, you must change the Paper Size and Paper Type settings on the LCD at the same time.
Page 31: Change The Check Paper Size Setting
> Change the Check Paper Size Setting Change the Check Paper Size Setting Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW When you turn on your machine's Check Size setting, the machine displays a message when you remove a paper tray, asking if you changed the paper size and paper type.
Page 32: Unprintable Area
Home > Paper Handling > Unprintable Area Unprintable Area The measurements in the table below show maximum unprintable areas from the edges of the most commonly- used paper sizes. The measurements may vary depending on the paper size or settings in the application you are using.
Page 33: Recommended Print Media
Home > Paper Handling > Recommended Print Media Recommended Print Media To get the best print quality, we recommend using the paper listed in the table. Paper Type Item Plain Paper Xerox Premier TCF 80 g/m Xerox Business 80 g/m Recycled Paper Steinbeis Evolution White 80 g/m Labels...
Page 34: Using Special Paper
• that is designed for inkjet printing If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement. Related Information • Paper Handling...
Page 35: Print
Home > Print Print • ® Print from Your Computer (Windows • Print from Your Computer (Mac) • Cancel a Print Job • Test Print...
Page 36: Print From Your Computer (Windows ® )
® Home > Print > Print from Your Computer (Windows ® Print from Your Computer (Windows • ® Print a Document (Windows • ® Print Settings (Windows • ® Change the Default Print Settings (Windows • ® Monitor the Status of the Machine from Your Computer (Windows...
Page 37: Print A Document (Windows ® )
® Print a Document (Windows 1. Select the print command in your application. 2. Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears. 3. Make sure you have loaded the correct size paper in the paper tray.
Page 38 Related Information ® • Print from Your Computer (Windows Related Topics: ® • Print Settings (Windows...
Page 39: Print Settings (Windows ® )
® ® Home > Print > Print from Your Computer (Windows > Print Settings (Windows ® Print Settings (Windows Basic Tab 1. Paper Size Select the size of the paper you want to use. You can either choose from standard paper sizes or create a custom paper size.
Page 40 5. Resolution Select the print resolution. As print resolution and speed are related, the higher the resolution, the longer it will take to print the document. 6. Print Settings Select the type of document you want to print. Manual Settings... Specify advanced settings such as brightness, contrast, and other settings.
Page 41 9. Paper Source Select the paper source setting according to your print conditions or purpose. First Page Select the paper source to use for printing the first page. Other Pages Select the paper source to use for printing the second and subsequent pages. Advanced Tab 1.
Page 42 3. Use Watermark Select this option to print a logo or text on your document as a watermark. Select one of the preset watermarks, add a new watermark, or use an image file you have created. 4. Header-Footer Print Select this option to print the date, time and PC login user name on the document. 5.
Page 43: Change The Default Print Settings (Windows ® )
Click Control Panel on the Start screen. In the Hardware group, click View devices and printers. 2. Right-click the Brother XXX-XXXX icon (where XXXX is your model name), and then select Printer properties. If printer driver options appear, select your printer driver.
Page 44: Monitor The Status Of The Machine From Your Computer (Windows ® )
® (Windows 8 and Windows Server 2012) Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click Tools in the left navigation bar, and then click Status Monitor. ® ® (Windows 8.1 and Windows Server...
Page 45: Print From Your Computer (Mac)
Home > Print > Print from Your Computer (Mac) Print from Your Computer (Mac) • Print a Document (Mac) • Print Options (Mac) • Monitor the Status of the Machine from Your Computer (Mac)
Page 46: Print A Document (Mac)
1. Make sure you have loaded the correct size paper in the paper tray. 2. From an application, such as Apple TextEdit, click the File menu, and then select Print. 3. Select Brother XXX-XXXX (where XXXX is your model name). 4. Type the number of copies you want in the Copies field.
Page 47: Print Options (Mac)
Home > Print > Print from Your Computer (Mac) > Print Options (Mac) Print Options (Mac) Page Setup 1. Paper Size Select the size of the paper you want to use. You can either choose from standard paper sizes or create a custom paper size.
Page 48 Layout 1. Pages per Sheet Select the number of pages to print on a single sheet of paper. 2. Layout Direction Select the page order when printing multiple pages on a single sheet of paper. 3. Border Select the type of border to use when printing multiple pages on a single sheet of paper. 4.
Page 49 Paper Handling 1. Collate pages Select this option to print sets of multi-page documents in the original page order. When this option is selected, one complete copy of your document will print, and then reprint according to the number of copies you choose.
Page 50 Print Settings 1. Media Type Select the type of media you want to use. To achieve the best print results, the machine automatically adjusts its print settings according to the selected media type. 2. Print Quality Select the print resolution you want. Because print quality and speed are related, the higher the quality, the longer it will take to print the document.
Page 51 Other Print Options Skip Blank Page Select this option to allow the printer driver to automatically detect blank pages and exclude them from printing. Related Information • Print from Your Computer (Mac) Related Topics: • Print a Document (Mac)
Page 52: Monitor The Status Of The Machine From Your Computer (Mac)
To view the latest machine status while the Status Monitor window is open, click the icon. You can set the interval at which the software updates machine status information. Click Brother Status Monitor in the menu bar, and then select Preferences.
Page 53: Cancel A Print Job
Home > Print > Cancel a Print Job Cancel a Print Job 1. On the machine's control panel, press and hold Go for about two seconds to cancel the current print job. To cancel multiple print jobs, press and hold Go for six seconds. Related Information •...
Page 54: Test Print
Print > Test Print Test Print Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW If there are problems with print quality, follow these instructions to do a test print: 1. Press a or b to display the [Printer] option, and then press OK. 2. (HL-L2370DN/HL-L2375DW) Press a or b to display the [Print Options] option, and then press OK.
Page 55: Network
Home > Network Network • Supported Basic Network Features • Network Management Software and Utilities • Additional Methods of Configuring Your Brother Machine for a Wireless Network • Advanced Network Features • Technical Information for Advanced Users...
Page 56: Supported Basic Network Features
Status Monitor Driver Deployment Wizard Vertical Pairing • Go to your model's Downloads page on the Brother Solutions Center at support.brother.com download the latest version of Brother's BRAdmin Light. • Go to your model's Downloads page on the Brother Solutions Center at support.brother.com...
Page 57: Network Management Software And Utilities
Network > Network Management Software and Utilities Network Management Software and Utilities Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW Configure and change your Brother machine's network settings using a management utility. • Learn about Network Management Software and Utilities • Change Machine Settings from Your Computer •...
Page 58: Learn About Network Management Software And Utilities
LAN. BRAdmin Professional can also log activity of Brother devices on your network and export the log data. For users who want to monitor locally-connected machines, install the Print Auditor Client software on the client computer. This utility allows you to use BRAdmin Professional to monitor machines that are connected to a client computer via the USB interface.
Page 59: Additional Methods Of Configuring Your Brother Machine For A Wireless Network
Additional Methods of Configuring Your Brother Machine for a Wireless Network Related Models: HL-L2350DW/HL-L2357DW/HL-L2375DW To connect your machine to your wireless network, we recommend using the Brother installation disc. • Before Configuring Your Brother Machine for a Wireless Network •...
Page 60: Before Configuring Your Brother Machine For A Wireless Network
• Although the Brother machine can be used in both a wired and wireless network (supported models only), only one connection method can be used at a time. However, a wireless network connection and Wi-Fi Direct connection, or a wired network connection (supported models only) and Wi-Fi Direct connection can be used at the same time.
Page 61: Configure Your Machine For A Wireless Network
You have completed the wireless network setup. To install Full Driver & Software Package necessary for operating your device, insert the Brother installation disc into your computer or go to your model's Downloads page on the Brother Solutions Center at support.brother.com.
Page 62: Configure Your Machine For A Wireless Network Using The One Push Method Of Wi-Fi Protected Setup ™ (Wps)
You have completed the wireless network setup. To install Full Driver & Software Package necessary for operating your device, insert the Brother installation disc into your computer or go to your model's Downloads page on the Brother Solutions Center at support.brother.com.
Page 63: Configure Your Machine For A Wireless Network Using The Pin Method Of Wi-Fi Protected Setup ™ (Wps)
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless ™ Network > Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup (WPS) Configure Your Machine for a Wireless Network Using the PIN Method ™...
Page 64 Routers or access points that support WPS are marked with this symbol: 1. Press a or b to select the [Network] option, and then press OK. 2. Press a or b to select the [WLAN] option, and then press OK. 3.
Page 65 You have completed the wireless network setup. To install Full Driver & Software Package necessary for operating your device, insert the Brother installation disc into your computer or go to your model's Downloads page on the Brother Solutions Center at support.brother.com.
Page 66: Configure Your Machine For A Wireless Network Using The Machine's Control Panel Setup Wizard
WEP key only. • If you need assistance during setup and want to contact Brother customer service, make sure you have your SSID (Network Name) and Network Key ready. We cannot assist you in locating this information.
Page 67 You have completed the wireless network setup. To install Full Driver & Software Package necessary for operating your device, insert the Brother installation disc into your computer or go to your model's Downloads page on the Brother Solutions Center at support.brother.com.
Page 68: Configure Your Machine For A Wireless Network When The Ssid Is Not Broadcast
WPA2-PSK 12345678 If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only. 2. Press a or b to select the [Network] option, and then press OK.
Page 69 You have completed the wireless network setup. To install Full Driver & Software Package necessary for operating your device, insert the Brother installation disc into your computer or go to your model's Downloads page on the Brother Solutions Center at support.brother.com.
Page 70: Use Wi-Fi Direct
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Use ® Wi-Fi Direct ® Use Wi-Fi Direct • Print from Your Mobile Device Using Wi-Fi Direct • Configure Your Wi-Fi Direct Network •...
Page 71 Wi-Fi Direct is one of the wireless configuration methods developed by the Wi-Fi Alliance . It allows you to ™ configure a secured wireless network between your Brother machine and a mobile device, such as an Android ® device, Windows device, iPhone, iPod touch, or iPad, without using an access point.
Page 72 Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > ® Wi-Fi Direct > Configure Your Wi-Fi Direct Network Configure Your Wi-Fi Direct Network Configure your Wi-Fi Direct network settings from your machine's control panel.
Page 73 Method of Wi-Fi Protected Setup (WPS). To use Brother iPrint&Scan functionality in a Wi-Fi Direct network configured by one-push configuration using Wi- Fi Direct or by PIN Method configuration using Wi-Fi Direct, the device you use to configure Wi-Fi Direct must be ™...
Page 74 ™ • Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup (WPS) • Configure Your Wi-Fi Direct Network Manually...
Page 75 • When your Brother machine is not the G/O, it will display available device names with which to configure a Wi-Fi Direct network. Press a or b to select the mobile device you want to connect to and press OK. To search for available devices again, press [<Rescan>], and then press OK.
Page 76 8. If your mobile device connects successfully, the machine's LCD displays [Connected]. You have completed the Wi-Fi Direct network setup. The Mobile Print/Scan Guide for Brother iPrint&Scan contains information on printing from your mobile device. Go to your model's Manuals page on the Brother Solutions Center at support.brother.com to see the guide.
Page 77 [<Rescan>], and then press OK. 7. Do one of the following: • Press b to display the PIN on your Brother machine, enter the PIN in your mobile device, and then go to the next step. •...
Page 78 10. If your mobile device connects successfully, the machine's LCD displays [Connected]. You have completed the Wi-Fi Direct network setup. The Mobile Print/Scan Guide for Brother iPrint&Scan contains information on printing from your mobile device. Go to your model's Manuals page on the Brother Solutions Center at support.brother.com to see the guide.
Page 79 Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > ® Wi-Fi Direct > Configure Your Wi-Fi Direct Network > Configure Your Wi-Fi Direct Network Manually Configure Your Wi-Fi Direct Network Manually Related Models: HL-L2350DW/HL-L2357DW/HL-L2375DW If your mobile device does not support Wi-Fi Direct or WPS, you must configure a Wi-Fi Direct network manually.
Page 80: Advanced Network Features
Home > Network > Advanced Network Features Advanced Network Features • Print the Network Configuration Report • Print the WLAN Report...
Page 81: Print The Network Configuration Report
4. Press Go. Related Information • Advanced Network Features Related Topics: • Where Can I Find My Brother Machine's Network Settings? ® • Use the Network Connection Repair Tool (Windows • I Want to Check that My Network Devices are Working Correctly •...
Page 82: Print The Wlan Report
The machine will print the WLAN Report. Related Information • Advanced Network Features • Wireless LAN Report Error Codes Related Topics: • My Brother Machine Cannot Print over the Network • I Want to Check that My Network Devices are Working Correctly...
Page 83 • If your WLAN access point/router is using MAC address filtering, confirm that the MAC address of the Brother machine is allowed in the filter. 2. If you manually entered the SSID and security information (SSID/authentication method/ encryption method/Network Key), the information may be incorrect.
Page 84 Related Information • Print the WLAN Report Related Topics: • My Brother Machine Cannot Print over the Network • I Want to Check that My Network Devices are Working Correctly ™ • Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup (WPS) ™...
Page 85: Technical Information For Advanced Users
Home > Network > Technical Information for Advanced Users Technical Information for Advanced Users • Reset the Network Settings to the Factory Settings...
Page 86: Reset The Network Settings To The Factory Settings
Settings Reset the Network Settings to the Factory Settings Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW You can use your machine's control panel to reset the print server to its default factory settings. This resets all information, such as the password and IP address.
Page 87: Security
Home > Security Security • Lock the Machine Settings • Network Security Features...
Page 88: Lock The Machine Settings
Lock the Machine Settings Before turning on the machine's Access Lock, make a careful note of your password. If you forget the password, you must reset all passwords stored in the machine by contacting your administrator or Brother customer service. •...
Page 89: Setting Lock Overview
Lock the Machine Settings > Setting Lock Overview Setting Lock Overview Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW Use the Setting Lock feature to block unauthorised access to machine settings. When Setting Lock is set to On, you cannot access the machine settings without entering the password.
Page 90 > Set the Setting Lock Password Set the Setting Lock Password Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW 1. Press a or b to display the [General Setup] option, and then press OK. 2. Press a or b to display the [Setting Lock] option, and then press OK.
Page 91 > Change the Setting Lock Password Change the Setting Lock Password Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW 1. Press a or b to display the [General Setup] option, and then press OK. 2. Press a or b to display the [Setting Lock] option, and then press OK.
Page 92 > Turn Setting Lock On Turn Setting Lock On Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW 1. Press a or b to display the [General Setup] option, and then press OK. 2. Press a or b to display the [Setting Lock] option, and then press OK.
Page 93: Network Security Features
Home > Security > Network Security Features Network Security Features • Before Using Network Security Features • Manage Your Network Machine Securely Using SSL/TLS • Send an Email Securely...
Page 94: Before Using Network Security Features
Before Using Network Security Features Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW Your Brother machine employs some of the latest network security and encryption protocols available today. These network features can be integrated into your overall network security plan to help protect your data and prevent unauthorised access to the machine.
Page 95: Manage Your Network Machine Securely Using Ssl/Tls
Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/TLS Manage Your Network Machine Securely Using SSL/TLS • Introduction to SSL/TLS • Certificates and Web Based Management • Manage Your Network Machine Securely Using Web Based Management •...
Page 96 > Introduction to SSL/TLS Introduction to SSL/TLS Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW Secure Socket Layer (SSL) or Transport Layer Security (TLS) is an effective method of protecting data sent over a local or wide area network (LAN or WAN). It works by encrypting data, such as a print job, sent over a network, so anyone trying to capture it will not be able to read it.
Page 97 Introduction to SSL/TLS > Brief History of SSL/TLS Brief History of SSL/TLS Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW SSL/TLS was originally created to secure web traffic information, particularly data sent between web browsers ® and servers. For example, when you use Internet Explorer for Internet Banking and you see https:// and the little padlock icon in the web browser, you are using SSL.
Page 98 Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW The primary benefit of using SSL/TLS on Brother machines is to guarantee secure printing over an IP network by restricting unauthorised users from reading data sent to the machine. SSL's key selling point is that it can be used to print confidential data securely.
Page 99 Manage Your Network Machine Securely Using SSL/ > Certificates and Web Based Management Certificates and Web Based Management You must configure a certificate to manage your networked Brother machine securely using SSL/TLS. You must use Web Based Management to configure a certificate. •...
Page 100 > Supported Security Certificate Features Supported Security Certificate Features Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW Your Brother machine supports the use of multiple security certificates, which allows secure management, authentication, and communication with the machine. The following security certificate features can be used with the machine: •...
Page 101 Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ > Certificates and Web Based Management > Create and Install a Certificate Create and Install a Certificate • Step by Step Guide for Creating and Installing a Certificate •...
Page 102 Certificate from a CA 1. Create a Certificate Signing Request (CSR) using Web Based Management. 2. Install the certificate issued by the CA on your Brother machine using Web Based Management. 3. Install the certificate on your computer. Related Information •...
Page 103 > Create and Install a Self- signed Certificate Create and Install a Self-signed Certificate • Create a Self-signed Certificate • ® Install the Self-signed Certificate for Windows users with Administrator Rights • Import and Export the Self-signed Certificate on your Brother Machine...
Page 104 Create and Install a Self- signed Certificate > Create a Self-signed Certificate Create a Self-signed Certificate Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW 1. Start your web browser. 2. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address).
Page 105 17. Click Yes to restart your print server. The self-signed certificate is created and saved in your machine's memory. To use SSL/TLS communication, the self-signed certificate must be installed on your computer. Related Information • Create and Install a Self-signed Certificate...
Page 106 > Install the Self-signed Certificate for Windows users with Administrator Rights ® Install the Self-signed Certificate for Windows users with Administrator Rights Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW ® ® The following steps are for Microsoft Internet Explorer . If you use another web browser, consult the documentation for your web browser to get help with installing certificates.
Page 107 4. Click Continue to this website (not recommended). 5. Click Certificate error, and then click View certificates. 6. Click Install Certificate..
Page 108 7. When the Certificate Import Wizard appears, click Next. 8. Select Place all certificates in the following store, and then click Browse..9. Select Trusted Root Certification Authorities, and then click OK. 10. Click Next.
Page 109 11. Click Finish. 12. Click Yes, if the fingerprint (thumbprint) is correct. The fingerprint (thumbprint) is printed on the Network Configuration Report. 13. Click OK. The self-signed certificate is now installed on your computer, and SSL/TLS communication is available. Related Information •...
Page 110 > Import and Export the Self-signed Certificate on your Brother Machine Import and Export the Self-signed Certificate on your Brother Machine You can store the self-signed certificates on your Brother machine and manage them by importing and exporting. • Import the Self-signed Certificate •...
Page 111 Create and Install a Certificate > Create and Install a Self- signed Certificate > Import and Export the Self-signed Certificate on your Brother Machine > Import the Self- signed Certificate Import the Self-signed Certificate Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW 1. Start your web browser.
Page 112 Create and Install a Certificate > Create and Install a Self- signed Certificate > Import and Export the Self-signed Certificate on your Brother Machine > Export the Self- signed Certificate Export the Self-signed Certificate Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW 1. Start your web browser.
Page 113 CA, create a Certificate Signing Request (CSR), send it to a CA for authentication, and install the returned certificate on your machine. • Create a Certificate Signing Request (CSR) • Install a Certificate on Your Brother Machine • Import and Export the Certificate and Private Key...
Page 114 Certificate from a Certificate Authority (CA) > Create a Certificate Signing Request (CSR) Create a Certificate Signing Request (CSR) Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW A Certificate Signing Request (CSR) is a request sent to a Certificate Authority (CA) to authenticate the credentials contained within the certificate.
Page 115 If you are using the Enterprise root CA of Windows Server 2008/2012/2012 R2/2016, we recommend using the Web Server for the certificate template to securely create the Client Certificate. For more information, go to your model's page on the Brother Solutions Center at support.brother.com. Related Information •...
Page 116 > Create and Install a Certificate from a Certificate Authority (CA) > Install a Certificate on Your Brother Machine Install a Certificate on Your Brother Machine Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW When you receive a certificate from a CA, follow the steps below to install it into the print server: Only a certificate issued with your machine's CSR can be installed onto the machine.
Page 117 Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ > Certificates and Web Based Management > Create and Install a Certificate > Create and Install a Certificate from a Certificate Authority (CA) > Import and Export the Certificate and Private Key Import and Export the Certificate and Private Key Store the certificate and private key on your machine and manage them by importing and exporting them.
Page 118 > Import a Certificate and Private Key Import a Certificate and Private Key Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW 1. Start your web browser. 2. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address).
Page 119 > Export the Certificate and Private Key Export the Certificate and Private Key Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW 1. Start your web browser. 2. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address).
Page 120 Create and Install a Certificate > Import and Export a CA Certificate Import and Export a CA Certificate You can import, export and store CA certificates on your Brother machine. • Import a CA Certificate • Export a CA Certificate...
Page 121 Import and Export a CA Certificate > Import a CA Certificate Import a CA Certificate Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW 1. Start your web browser. 2. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address).
Page 122 Import and Export a CA Certificate > Export a CA Certificate Export a CA Certificate Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW 1. Start your web browser. 2. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address).
Page 123 In Web Based Management, navigate to the Certificate or CA Certificate screen to view certificate content, delete, or export your certificates. Maximum Number of Certificates Stored UP on Brother Machine Self-signed Certificate or Certificate Issued by a CA...
Page 124 > Manage Your Network Machine Securely Using Web Based Management Manage Your Network Machine Securely Using Web Based Management Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW To manage your network machine securely, you must use management utilities with security protocols. We recommend using the HTTPS protocol for secure management. To use this protocol, HTTPS must be enabled on your machine.
Page 125 In this mode, the print server uses version 1 and version 2c of the SNMP protocol. You can use all Brother applications in this mode. However, it is not secure since it will not authenticate the user, and data will not be encrypted.
Page 126 Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW To use BRAdmin Professional utility, you must: • Use the latest version of BRAdmin Professional. Go to your model's Downloads page on the Brother Solutions Center at support.brother.com. • Use Web Based Management with the HTTPS protocol if you use BRAdmin Professional and Web Based Management together.
Page 127 Manage Your Network Machine Securely Using SSL/ > Print Documents Securely Using SSL/TLS Print Documents Securely Using SSL/TLS Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW To print documents securely with IPP protocol, use the IPPS protocol. 1. Start your web browser. 2. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address).
Page 128: Send An Email Securely
Home > Security > Network Security Features > Send an Email Securely Send an Email Securely • Configure Email Sending Using Web Based Management • Send an Email with User Authentication • Send an Email Securely Using SSL/TLS...
Page 129 > Configure Email Sending Using Web Based Management Configure Email Sending Using Web Based Management Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW We recommend using Web Based Management to configure secured email sending with user authentication, or email sending using SSL/TLS. 1. Start your web browser.
Page 130 Send an Email with User Authentication Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW Your Brother machine supports the SMTP-AUTH method to send email via an email server that requires user authentication. This method prevents unauthorised users from accessing the email server. You can use the SMTP-AUTH method for email notification and email reports.
Page 131 Send an Email Securely Using SSL/TLS Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW Your Brother machine supports SSL/TLS methods to send an email via an email server that requires secure SSL/TLS communication. To send email via an email server that is using SSL/TLS communication, you must configure SMTP over SSL/TLS.
Page 132 Port Number If you select SSL, the Port value will be changed to match the protocol. To change the port number manually, type the port number after you choose SSL/TLS. You must configure your machine's SMTP communication method to match the method used by your email server.
Page 133: Mobile
Home > Mobile Mobile • Google Cloud Print • AirPrint • ® Mobile Printing for Windows • ® Mopria Print Service • Brother iPrint&Scan for Mobile Devices...
Page 134: Google Cloud Print
Home > Mobile > Google Cloud Print Google Cloud Print • Google Cloud Print Overview • Before Using Google Cloud Print • ™ ™ Print from Google Chrome or Chrome OS • ™ Print from Google Drive for Mobile • ™...
Page 135: Google Cloud Print Overview
> Google Cloud Print > Google Cloud Print Overview Google Cloud Print Overview Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW ™ Google Cloud Print is a Google service that allows you to print to a printer registered to your Google account using a network-compatible device (such as a mobile phone or computer) without installing the printer driver on the device.
Page 136: Before Using Google Cloud Print
Home > Mobile > Google Cloud Print > Before Using Google Cloud Print Before Using Google Cloud Print • Network Settings for Using Google Cloud Print • ™ Register Your Machine with Google Cloud Print Using Google Chrome • Register Your Machine with Google Cloud Print Using Web Based Management...
Page 137 ™ In order to use Google Cloud Print , your Brother machine must be connected to a network that has access to the Internet, either through a wired or wireless connection. To connect and configure your machine correctly, see the Quick Setup Guide or related topics in this guide.
Page 138 6. When a confirmation message appears on your machine, press the [OK] button. If the confirmation message does not appear on your machine's LCD, repeat these steps. 7. When your Brother machine is successfully registered, it will appear in the My devices field. Related Information •...
Page 139 Before you begin to register your machine, confirm that the correct date and time are set on the machine. 1. Confirm that your Brother machine is connected to the same network as your computer or mobile device. 2. Start your web browser.
Page 140: Print From Google Chrome ™ Or Chrome Os
™ ™ Print from Google Chrome or Chrome OS Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW 1. Make sure your Brother machine is turned on. 2. Open the web page that you want to print. ™ 3. Click the Google Chrome menu icon. 4. Click Print.
Page 141: Print From Google Drive ™ For Mobile
> Print from Google Drive for Mobile ™ Print from Google Drive for Mobile Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW 1. Make sure your Brother machine is turned on. ™ ™ 2. Access Google Drive from your Android or iOS device’s web browser.
Page 142: Print From Gmail ™ Webmail Service For Mobile
Webmail Service for Mobile ™ Print from Gmail Webmail Service for Mobile Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW 1. Make sure your Brother machine is turned on. ™ ™ 2. Access the Gmail webmail service from your Android or iOS device’s web browser.
Page 143: Airprint
Home > Mobile > AirPrint AirPrint • AirPrint Overview • Before Using AirPrint • Print Using AirPrint...
Page 144: Airprint Overview
> AirPrint Overview AirPrint Overview Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW AirPrint is a printing solution for Apple operating systems that allows you to wirelessly print photos, email, web pages and documents from your iPad, iPhone, iPod touch and Mac computer without the need to install a driver.
Page 145: Before Using Airprint
Home > Mobile > AirPrint > Before Using AirPrint Before Using AirPrint • Network Settings for Using AirPrint • Disable and Enable AirPrint Using Web Based Management (Web Browser)
Page 146 To configure your Brother machine for a wireless network, see the Quick Setup Guide or related topics in this guide. If your Brother machine supports a wired network, you can use a network cable to connect to the wireless access point/router.
Page 147 Disable and Enable AirPrint Using Web Based Management (Web Browser) Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW Confirm that your Brother machine is connected to the same network as your computer. 1. Start your web browser. 2. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address).
Page 148: Print Using Airprint
Home > Mobile > AirPrint > Print Using AirPrint Print Using AirPrint • Print from iPad, iPhone, or iPod Touch • Before Using AirPrint (macOS) • Print Using AirPrint (macOS)
Page 149 Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW The procedure used to print may vary by application. Safari is used in the example below. 1. Make sure your Brother machine is turned on. 2. Use Safari to open the page that you want to print.
Page 150 > Before Using AirPrint (macOS) Before Using AirPrint (macOS) Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW Before printing using macOS, add your Brother machine to the printer list on your Mac computer. 1. Select System Preferences from the Apple Menu. 2. Click Printers & Scanners.
Page 151 2. On your Mac computer, use Safari to open the page that you want to print. 3. Click the File menu, and then select Print. 4. Make sure your Brother machine is selected. If a different machine (or no printer) is selected, click the Printer pop-up menu, and then select your Brother machine.
Page 152: Mobile Printing For Windows
Mobile printing for Windows is a function to print wirelessly from your Windows mobile device. You can connect to the same network that your Brother machine is connected to and print without installing the printer ® driver on the device. Many Windows apps support this function.
Page 153: Mopria ® Print Service
® Home > Mobile > Mopria Print Service ® Mopria Print Service Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW ® ™ ™ Mopria Print Service is a print feature on Android mobile devices (Android ® version 4.4 or later) developed by the Mopria Alliance. With this service, you can connect to the same network as your machine and print without additional setup.
Page 154: Brother Iprint&Scan For Mobile Devices
Store app. • For all iOS supported devices including iPhone, iPad and iPod touch Brother iPrint&Scan allows you to use features of your Brother machine directly from your iOS device. Download and install Brother iPrint&Scan from the App Store. ®...
Page 155: Brother Iprint&Scan For Windows ® And Mac
® Home > Brother iPrint&Scan for Windows and Mac ® Brother iPrint&Scan for Windows and Mac • Brother iPrint&Scan Overview...
Page 156: Brother Iprint&Scan Overview
The following screen shows an example of Brother iPrint&Scan for Windows . The actual screen may differ depending on the version of the application. ® • For Windows Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download the latest application. • For Mac Download and install Brother iPrint&Scan from the App Store.
Page 157: Troubleshooting
Home > Troubleshooting Troubleshooting Use this section to resolve typical problems you may encounter when using your Brother machine. You can correct most problems yourself. IMPORTANT For technical help, you must call Brother customer service or your local Brother dealer.
Page 158: Error And Maintenance Indications
Reinstall the toner cartridge and drum unit assembly back in the machine. If the problem continues, contact Brother customer service or your local Brother dealer. No Toner The toner cartridge or the Remove the toner cartridge and toner cartridge and drum unit drum unit assembly.
Page 159 LED Indication Status Monitor Cause Action If the problem continues, replace the drum unit with a new one. Replace Drum It is time to replace the drum Replace the drum unit with a new unit. one. The drum unit counter was Reset the drum unit counter.
Page 160 • Press and hold to turn mechanical problem. the machine off, wait a few minutes, and then turn it on again. • If the problem continues, contact Brother customer service. Related Information • Troubleshooting Related Topics: • Replace Supplies •...
Page 161: Error And Maintenance Messages
Follow the instructions in the Action column to solve the error and remove the message. You can correct most errors and perform routine maintenance by yourself. If you need more tips: Visit support.brother.com, and click the FAQs & Troubleshooting page. Error Message...
Page 162 Print Unable ## The machine has a mechanical • Press and hold to turn the machine off, problem. wait a few minutes, and then turn it on again. • If the problem continues, contact Brother customer service.
Page 163 Error Message Cause Action Replace Drum It is time to replace the drum unit. Replace the drum unit with a new one. See Related Information: Replace the Drum Unit. The drum unit counter was not Reset the drum unit counter. reset when a new drum was See the instructions included with the new installed.
Page 164: Paper Jams
Home > Troubleshooting > Paper Jams Paper Jams Always remove the remaining paper from the paper tray and straighten the stack when you are adding new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams.
Page 165: Paper Is Jammed In The Paper Tray
Home > Troubleshooting > Paper Jams > Paper is Jammed in the Paper Tray Paper is Jammed in the Paper Tray If the machine's control panel or the Status Monitor indicates that there is a jam in the paper tray, follow these steps: 1.
Page 166: Paper Is Jammed In The Back Of The Machine
Home > Troubleshooting > Paper Jams > Paper is Jammed in the Back of the Machine Paper is Jammed in the Back of the Machine If the machine's control panel or the Status Monitor indicates that there is a jam in the back (Rear) of the machine, follow these steps: 1.
Page 167 5. Close the fuser cover. If you print on envelopes, pull down the green envelope levers to the envelope position again before closing the back cover. 6. Close the back cover until it locks in the closed position. Related Information •...
Page 168: Paper Is Jammed Inside The Machine
Home > Troubleshooting > Paper Jams > Paper is Jammed inside the Machine Paper is Jammed inside the Machine If the machine's control panel or the Status Monitor indicates that there is a jam inside the machine, follow these steps: 1.
Page 169: Paper Is Jammed In The 2-Sided Tray
Home > Troubleshooting > Paper Jams > Paper is Jammed in the 2-sided Tray Paper is Jammed in the 2-sided Tray If the machine's control panel or the Status Monitor indicates that there is a jam in the 2-sided paper tray, follow these steps: 1.
Page 170 6. If paper is not caught inside the 2-sided tray, open the back cover. WARNING HOT SURFACE The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them. 7. Use both hands to gently pull the jammed paper out of the back of the machine. 8.
Page 171: Printing Problems
• Windows 7 and Windows Server 2008 R2 Click (Start) >Devices and Printers. Right-click Brother XXX-XXXX and click See what's printing. Click Printer in the menu bar. Make sure Use Printer Offline is not selected. ® • Windows Server 2008 Click (Start) >Control Panel >...
Page 172 Check the settings in your application to make sure they are set up to work with your machine. Confirm that the Brother printer driver is selected in your application's Print window. The machine prints the first couple of pages correctly, Check the settings in your application to make sure they then some pages have missing text.
Page 173 Related Topics: ® • Monitor the Status of the Machine from Your Computer (Windows • Monitor the Status of the Machine from Your Computer (Mac) • Cancel a Print Job • Clean the Paper Pick-up Rollers...
Page 174: Improve The Print Quality
Home > Troubleshooting > Improve the Print Quality Improve the Print Quality If you have a print quality problem, print a test page first. If the printout looks good, the problem is probably not the machine. Check the interface cable connections and try printing a different document. If the printout or test page printed from the machine has a quality problem, check the examples of poor print quality and follow the recommendations in the table.
Page 175 • Replace the toner cartridge with a new toner cartridge. • The fuser unit may be contaminated. Contact Brother customer service. • Make sure the media type setting in the driver matches the type of paper you are using. ABCDEFGH •...
Page 176 Examples of poor print quality Recommendation • Clean the drum unit. • The drum unit may be damaged. ABCDEFGH Replace the drum unit with a new drum unit. abcdefghijk A B C D a b c d e 0 1 2 3 4 Lines across the page •...
Page 177 Printed pages have toner stains down the page • The fuser unit may be contaminated. Contact Brother customer service. • Make sure foreign material such as a torn piece of paper, sticky notes or dust is not inside the machine ABCDEFGH and around the toner cartridge and drum unit.
Page 178 Examples of poor print quality Recommendation • Make sure the media type setting in the printer driver matches the type of paper you are using. • Choose Improve Toner Fixing mode in the printer driver. If this selection does not provide enough improvement, change the printer driver setting in Media Type to a thick setting.
Page 179: Network Problems
Home > Troubleshooting > Network Problems Network Problems • Error Messages • Where Can I Find My Brother Machine's Network Settings? • I Cannot Complete the Wireless Network Setup Configuration • ® Use the Network Connection Repair Tool (Windows •...
Page 180: Error Messages
Home > Troubleshooting > Network Problems > Error Messages Error Messages Related Models: HL-L2350DW/HL-L2357DW/HL-L2375DW Your Brother machine will display an error message if an error occurs. The most common error messages are shown in the table. Error Cause Action Messages Connection...
Page 181: Where Can I Find My Brother Machine's Network Settings
Home > Troubleshooting > Network Problems > Where Can I Find My Brother Machine's Network Settings? Where Can I Find My Brother Machine's Network Settings? Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW • Print the Network Configuration Report • Change Machine Settings from Your Computer...
Page 182: I Cannot Complete The Wireless Network Setup Configuration
Wi-Fi Direct), try the one-push configuration using WPS (recommended) and set the Brother machine as a G/O. Your Brother machine is Move your Brother machine within about 3.3 feet (1 metre) of the Wi-Fi Direct placed too far from your mobile device when you configure the Wi-Fi Direct network settings.
Page 183 Cause Action Interface If you have checked and • Turn your Brother machine off and back on. Then try to configure Wi-Fi Direct tried all of the above, but still the Wi-Fi Direct settings again. cannot complete the Wi-Fi •...
Page 184: Use The Network Connection Repair Tool (Windows ® )
> Use the Network Connection Repair Tool (Windows ® Use the Network Connection Repair Tool (Windows Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW Use the Network Connection Repair Tool to fix the Brother machine's network settings. It will assign the correct IP address and Subnet Mask. ® ®...
Page 185: My Brother Machine Cannot Print Over The Network
Print the WLAN Report to check the error code on the printed report. Wireless not connected to the wireless network. If you have checked and tried all of the above, but your Brother machine still cannot print, uninstall the printer driver and reinstall it.
Page 186 Related Information • Network Problems Related Topics: • Print the WLAN Report • Wireless LAN Report Error Codes ® • Use the Network Connection Repair Tool (Windows • I Want to Check that My Network Devices are Working Correctly...
Page 187: I Want To Check That My Network Devices Are Working Correctly
Status or Wireless Link Status is Link OK. Configuration Report or the Printer Settings page. Check that you can Ping the Brother machine from your computer using the IP address or Wired/Wireless "ping" the Brother ® the node name in the Windows...
Page 188: Google Cloud Print Problems
> Google Cloud Print Problems Google Cloud Print Problems Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW Difficulty Suggestions My Brother machine is not displayed in the printer list. Make sure your machine is turned on. ™ Confirm that Google Cloud Print is enabled. Confirm that your machine is registered with Google ™...
Page 189: Airprint Problems
> AirPrint Problems AirPrint Problems Difficulty Suggestions My Brother machine is not displayed in the printer list. Make sure your Brother machine is turned on. Confirm the network settings. See Related Information. Move the mobile device closer to the wireless access point/router, or to your Brother machine.
Page 190: Other Problems
(Windows If the Security Software warning appears on the computer screen during the installation, change the Security Software settings to permit the Brother product setup program or other program to run. (Mac) If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software.
Page 191: Machine Information
Home > Troubleshooting > Machine Information Machine Information • Check the Serial Number • Check the Firmware Version • Reset Functions Overview • Reset Your Brother Machine...
Page 192: Check The Serial Number
> Check the Serial Number Check the Serial Number Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW 1. Press a or b to select the [Machine Info.] option, and then press OK. 2. Press a or b to select the [Serial No.] option, and then press OK.
Page 193: Check The Firmware Version
> Check the Firmware Version Check the Firmware Version Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW 1. Press a or b to display the [Machine Info.] option, and then press OK. 2. Press a or b to display the [Firmware Version] option, and then press OK.
Page 194: Reset Functions Overview
2. Network Settings Reset (For Network Models) Reset the print server back to its default factory settings (includes Password and IP Address information). 3. Factory Reset Brother strongly recommends you perform this operation when you dispose of the machine. Related Information •...
Page 195: Reset Your Brother Machine
Home > Troubleshooting > Machine Information > Reset Your Brother Machine Reset Your Brother Machine Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW 1. Press a or b to display the [Initial Setup] option, and then press OK. 2. Press a or b to display the [Reset] option, and then press OK.
Page 196: Routine Maintenance
Home > Routine Maintenance Routine Maintenance • Replace Supplies • Clean the Machine • Check the Remaining Part Life • Pack and Ship Your Brother Machine...
Page 197: Replace Supplies
Brother collection and recycling program. If you choose not to return your used supply, discard the used supply according to local regulations, keeping it separate from domestic waste. If you have questions, contact your local waste disposal office.
Page 198 Related Information • Routine Maintenance • Replace the Toner Cartridge • Replace the Drum Unit Related Topics: • Error and Maintenance Indications • Error and Maintenance Messages • Supplies...
Page 199: Replace The Toner Cartridge
Home > Routine Maintenance > Replace Supplies > Replace the Toner Cartridge Replace the Toner Cartridge 1. Make sure the machine is turned on. 2. Open the front cover. 3. Remove the toner cartridge and drum unit assembly from the machine. 4.
Page 200 Brother Original replacement toner cartridges. Use or attempted use of third party toner and/or cartridges in the Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. Our limited warranty coverage does not apply to any problem that is caused by the use of third party toner and/or cartridges.
Page 201: Replace The Drum Unit
Home > Routine Maintenance > Replace Supplies > Replace the Drum Unit Replace the Drum Unit 1. Make sure the machine is turned on. 2. Open the front cover. 3. Remove the toner cartridge and drum unit assembly from the machine. 4.
Page 202 The machine should be used only in a clean, dust-free environment with adequate ventilation. • Printing with a non-Brother drum unit may reduce not only the print quality but also the quality and life of the machine itself. Warranty coverage does not apply to problems caused by the use of a non-Brother drum unit.
Page 203: Clean The Machine
Home > Routine Maintenance > Clean the Machine Clean the Machine Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth.
Page 204 • Clean the Paper Pick-up Rollers...
Page 205: Clean The Corona Wire
Home > Routine Maintenance > Clean the Machine > Clean the Corona Wire Clean the Corona Wire If you have print quality problems or the control panel displays [Drum !] status, clean the corona wire. 1. Open the front cover. 2.
Page 206: Clean The Drum Unit Using Drum Dot Print
If your printout has dots or other repeating marks at 94 mm intervals, the drum may have foreign material, such as glue from a label, stuck on the drum surface. >> HL-L2310D >> HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW HL-L2310D 1. Make sure the machine is in Ready mode.
Page 207 8. Use the numbered markers next to the drum roller to find the mark on the drum. For example, a dot in column 2 on the check sheet means that there is a mark in drum region “2”. 9. Turn the edge of the drum unit towards you while looking at the drum surface to find the mark. IMPORTANT •...
Page 208 13. Close the front cover of the machine. 14. Press to turn the machine on. HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW 1. Make sure the machine is in Ready mode. 2. Press a or b to display the [Print Reports] option, and then press OK.
Page 209 9. Turn the drum unit as shown in the illustration. Make sure that the drum unit gear is on the left side. 10. Use the numbered markers next to the drum roller to find the mark on the drum. For example, a dot in column 2 on the check sheet means that there is a mark in drum region “2”.
Page 210 IMPORTANT • To avoid print quality problems, DO NOT touch the surface of the drum unit, only the wheel on the end. 12. Wipe the surface of the drum gently with a dry cotton swab until the mark or foreign material on the surface comes off.
Page 211: Clean The Paper Pick-Up Rollers
Home > Routine Maintenance > Clean the Machine > Clean the Paper Pick-up Rollers Clean the Paper Pick-up Rollers Cleaning the paper pick-up rollers periodically may prevent paper jams by ensuring that paper feeds properly. If you have paper feed problems, clean the pick-up rollers as follows: 1.
Page 212: Check The Remaining Part Life
> Check the Remaining Part Life Check the Remaining Part Life Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW 1. Press a or b to display the [Machine Info.] option, and then press OK. 2. Press a or b to select the [Parts Life] option, and then press OK.
Page 213: Pack And Ship Your Brother Machine
Home > Routine Maintenance > Pack and Ship Your Brother Machine Pack and Ship Your Brother Machine • If for any reason you must ship your machine, carefully repack the machine in the original packaging to avoid any damage during transit. The machine should be adequately insured with the carrier.
Page 214: Machine Settings
Home > Machine Settings Machine Settings Customise settings and features, create shortcuts, and work with options displayed on the machine's LCD to make your Brother machine a more efficient work tool. • Change Machine Settings from the Control Panel •...
Page 215: Change Machine Settings From The Control Panel
Home > Machine Settings > Change Machine Settings from the Control Panel Change Machine Settings from the Control Panel • General Settings • Menu Table (for LCD Models)
Page 216: General Settings
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings General Settings • Set Sleep Mode Countdown • About Deep Sleep Mode • Set Auto Power Off Mode • Reduce Toner Consumption • Reduce Printing Noise •...
Page 217 Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Set Sleep Mode Countdown Set Sleep Mode Countdown The Sleep Mode (or Power Save Mode) setting can reduce power consumption. Select how long the machine must be idle before it goes into Sleep Mode.
Page 218 • The machine receives a job. • Someone presses a button on the The Ready LED is dimmed. control panel. HL-L2350DW/HL-L2357DW/ The LCD displays Deep Sleep. • The machine receives a job. HL-L2370DN/HL-L2375DW • Someone presses a button on the control panel.
Page 219 • To start printing, press on the control panel and then send a print job. >> HL-L2310D >> HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW HL-L2310D 1. Make sure that the front cover is closed and the power cord is plugged in. 2. Press to turn on the machine and make sure only the Ready LED lights up.
Page 220 Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Reduce Toner Consumption Reduce Toner Consumption Using the Toner Save feature may reduce toner consumption. When Toner Save is set to on, the print on your documents appears lighter.
Page 221 The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes slower. The factory setting is off. >> HL-L2310D >> HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW HL-L2310D 1. Make sure that the front cover is closed and the power cord is plugged in.
Page 222 Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Change the Language on the LCD Change the Language on the LCD Change the LCD language if needed. This feature is not available in some countries. 1.
Page 223: Menu Table (For Lcd Models)
Home > Machine Settings > Change Machine Settings from the Control Panel > Menu Table (for LCD Models) Menu Table (for LCD Models) • Settings Tables (1 Line LCD models)
Page 224 Models) > Settings Tables (1 Line LCD models) Settings Tables (1 Line LCD models) Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW Use these tables to understand the various menus and options that you will use to set your preferences on the machine. [General Setup]...
Page 225 Level 1 Level 2 Description Print Options Font List Print the font list and samples. Test Print Print a test page. 2-sided 2-sided Turn 2-sided printing off or on and select flip on long edge or short Print edge. (For automatic 2-sided printing models) Single Image For a print job where the last page is a 1-sided image, select the 1-...
Page 226 Configure the wireless network settings using the setup wizard. WLAN Assistant - Configure your wireless network settings using the Brother installation disc. Configure your wireless network settings using the one-button push method. WPS w/PIN Code - Configure the wireless network settings using WPS with a PIN code.
Page 227 Level 1 Level 2 Level 3 Level 4 Descriptions WLAN WLAN Enable Turn the wireless interface on or off. Wi-Fi Push Button Configure your Wi-Fi Direct network settings Direct using the one-button push method quickly. PIN Code Configure your Wi-Fi Direct network settings using WPS with a PIN code quickly.
Page 228 Level 1 Level 2 Level 3 Description Network Reset - Restore all network settings of your machine to the factory settings. On connection to the network, if the machine's ‘Boot Method’ is ‘Auto’ the machine will attempt to set the IP address and Subnet Mask from a boot server such as DHCP.
Page 229 Configure the wireless network settings using the setup wizard. WLAN Assistant - Configure your wireless network settings using the Brother installation disc. Configure your wireless network settings using the one-button push method. WPS w/PIN Code - Configure the wireless network settings using WPS with a PIN code.
Page 230 [Print Reports] Level 1 Level 2 Description Printer Settings Print the Printer Settings page. Network Config Print the Network Configuration Report. (For network models) Print File List Print a list of data saved in the memory. (Available only for certain models) Drum Dot Print Print the Drum Dot Check Sheet.
Page 231: How To Install The Remote Printer Console Software (Windows ® Only)
For example, you can change the settings for page margin, Sleep Mode, character set, and so on in Remote Printer Console. These settings are remembered in and used by your Brother machine as print defaults. However, any manual changes you make in the application or printer driver will override your Remote Printer Console settings.
Page 232: Change Machine Settings From Your Computer
Home > Machine Settings > Change Machine Settings from Your Computer Change Machine Settings from Your Computer • Change Machine Settings Using Web Based Management • Where Can I Find My Brother Machine's Network Settings? • Network Management Software and Utilities...
Page 233: Change Machine Settings Using Web Based Management
Home > Machine Settings > Change Machine Settings from Your Computer > Change Machine Settings Using Web Based Management Change Machine Settings Using Web Based Management Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol (HTTP) or Hyper Text Transfer Protocol over Secure Socket Layer (HTTPS).
Page 234 > What is Web Based Management? What is Web Based Management? Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol (HTTP) or Hyper Text Transfer Protocol over Secure Socket Layer (HTTPS). Type your machine's IP address into your web browser to access and change your print server settings.
Page 235 > Change Machine Settings Using Web Based Management > Access Web Based Management Access Web Based Management Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW • We recommend using the HTTPS security protocol when configuring settings using Web Based Management. • When you use HTTPS for Web Based Management configuration, your browser will display a warning dialog box.
Page 236 Using Web Based Management > Set a Login Password for Web Based Management Set a Login Password for Web Based Management Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW We recommend setting a login password to prevent unauthorised access to Web Based Management. 1. Start your web browser.
Page 237: Appendix
Home > Appendix Appendix • Specifications • How to Enter Text on Your Brother Machine • Supplies • Information Regarding Recycled Paper • Brother Numbers...
Page 238: Specifications
Laser Print Method • Electrophotographic Laser Printer Memory Capacity Standard • (HL-L2310D) 32 MB • (HL-L2350DW/HL-L2357DW/HL-L2370DN/ HL-L2375DW) 64 MB LCD (Liquid Crystal Display) • (HL-L2350DW/HL-L2357DW/HL-L2370DN/ HL-L2375DW) 16 characters x 1 line Power Source • 220 to 240 V AC 50/60 Hz...
Page 239 Noise Level Sound Pressure Printing • (HL-L2310D/HL-L2350DW/HL-L2357DW) LpAm = 48 dB (A) • (HL-L2370DN/HL-L2375DW) LpAm = 49 dB (A) Printing • LpAm = 44 dB (A) (Quiet Mode) Ready • LpAm = 30.0 dB (A) Sound Power • (HL-L2310D/HL-L2350DW/HL-L2357DW) Printing LWAd = 6.56 B (A)
Page 240 (HL-L2370DN/HL-L2375DW) PCL6 Resolution • 600 x 600 dpi, HQ1200 (2400 x 600 dpi) quality, 1200 x 1200 dpi 1-sided print • (HL-L2310D/HL-L2350DW/HL-L2357DW) Print Speed Up to 30 pages/minute (A4 size) Up to 32 pages/minute (Letter size) • (HL-L2370DN/HL-L2375DW) Up to 34 pages/minute (A4 size) Up to 36 pages/minute (Letter size) 2-sided Print •...
Page 241 Windows Server processor 2008 R2 ® Windows Server 2012 ® Windows Server 2012 R2 ® Windows Server 2016 macOS v10.10.5 Printing ® 80 MB Intel Operating Processor macOS v10.11.x System macOS v10.12.x Third party USB ports are not supported. HL-L2350DW/HL-L2357DW/HL-L2375DW...
Page 242 For the latest driver updates, go to your model's Downloads page on the Brother Solutions Center at support.brother.com. All trademarks, brand and product names are the property of their respective companies. Related Information • Appendix...
Page 243: How To Enter Text On Your Brother Machine
Home > Appendix > How to Enter Text on Your Brother Machine How to Enter Text on Your Brother Machine Related Models: HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW When text is required, enter characters on the machine. The characters that are available may differ depending on the operation you perform.
Page 244: Supplies
When the time comes to replace supplies, such as the toner or drum, an error message will appear on your machine's control panel or in the Status Monitor. For more information about the supplies for your machine, visit www.brother.com/original/index.html or contact your local Brother dealer. • The Supply Model Name will vary depending on your country and region.
Page 245 Related Information • Appendix Related Topics: • Replace Supplies...
Page 246: Information Regarding Recycled Paper
Home > Appendix > Information Regarding Recycled Paper Information Regarding Recycled Paper • Recycled paper is of the same quality as paper made from original forest sources. Standards governing modern recycled paper ensure that it meets the highest quality requirements for different printing processes. The imaging equipment supplied by the VA signatories is suitable for using with recycled paper meeting the EN 12281:2002 standard.
Page 247: Brother Numbers
The Brother Solutions Center is our one-stop resource for all your machine needs. Download the latest software and utilities and read FAQs and Troubleshooting tips to learn how to get the most from your Brother product. Check here for Brother driver updates, too.
Page 248 Visit us on the World Wide Web www.brother.com Version B...

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