HP Compaq tc4400 Getting Started Manual page 4

Contents
3 Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
A Notebook Tour
Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Pointing devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Fingerprint reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
Wireless antennae. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Rear components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
B Connect to the Internet from your home
Choose an ISP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Choose the type of Internet connection . . . . . . . . . . . . . . B-3
iv
The computer is unable to start up. . . . . . . . . . . . . . . 3-2
The computer screen is blank . . . . . . . . . . . . . . . . . . 3-3
Software is functioning abnormally . . . . . . . . . . . . . 3-4
The computer is turned on but not responding . . . . . 3-4
The computer is unusually warm. . . . . . . . . . . . . . . . 3-5
An external device is not working . . . . . . . . . . . . . . . 3-6
The home wireless network connection
is not working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Prepare to contact Customer Care . . . . . . . . . . . . . . . 3-8
Contact Customer Care by e-mail or telephone. . . . . 3-8
Use the New Connection Wizard . . . . . . . . . . . . . . . B-2
Getting Started