Warranty Information - WFCO WF-9500-AD-MBA Series Operator's Manual

CONSUMER LIMITED WARRANTY
for WFCO Electronic Products
WFCO extends, to the original owner, a Two Year Limited Product Warranty. This warranty is in
effect from the date of original purchase for a period of two (2) years. This limited warranty is
extended specifically for and is limited to Recreational Vehicle application and is only valid within
the continental United States, Alaska, Hawaii and the Provinces of Canada. WFCO warrants, to
the owner, that its products are free from defects in material and workmanship under normal
use and service based on its intended use and function. This warranty is limited to the repair or
replacement, at WFCO's discretion, of any defective parts or defective assembly. Any implied
warranties of merchantability or fitness for intended use are limited in duration unless applicable
State Law provides otherwise. You may have other rights as specified by each individual state.
EXCLUSIONS AND LIMITATIONS
The OEM warranty specifically does not apply to the following:
• Any WFCO product that has been repaired or altered by an unauthorized person.
• Any damage caused by misuse, faulty installation, testing, negligence, accident or any WFCO
product installed in a commercial vehicle.
• Any WFCO product, whose serial number has been defaced, altered or removed.
• Any WFCO product, whose installation has not been in accordance to the WFCO
written instructions.
• Any consequential damages arising from the loss of use of the product including but not
limited to: inconvenience, loss of service, loss of revenue, loss or damage to personal property,
cost of all services performed in removing or replacing the WFCO product. Specifications are
subject to change without notice or obligation.
• Any WFCO Electronics products sold through unauthorized Internet sources (Example: eBay)
will be excluded from all warranty coverage offered by Arterra Distribution / WFCO.
CONSUMER WARRANTY CLAIM PROCEDURE
Upon determination and validation by an authorized OEM dealer that a WFCO product has a
defect, a Return Goods Authorization (RGA) number will be required before the product can be
returned. The RGA number can be requested by completing the Warranty Information Fax Sheet
and appropriate Troubleshooting Form found at wfcoelectronics.com. Once these forms have
been completed, email the forms along with Proof of Purchase to warranty@wfcoelectronics.
com or fax the three documents to the Warranty Department at (574) 294-8698. After receipt of
the forms, an RGA number will be issued. This number shall appear on all correspondence with
warranty service. Upon validation of the warranty, WFCO shall replace the product with a like
product. The RGA number shall be placed on the outside of the carton used to return the
product for ease of identification.
Do not mark directly on the product. The product must be packaged properly to avoid further
product damage which could cause a non-warrantable condition.
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