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Troubleshooting
This chapter lists some problems you might encounter when using your phone.
Some problems require you to call your service provider, but most are easy to
fix yourself.
Message
Micro SIM
error
No network
connection/
Dropped
network
Codes do
not match
Possible causes
There is no Micro
SIM card in the
phone or it is
inserted incorrectly.
Signal is weak or
you are outside the
carrier network.
Operator applied
new services.
To change a security
code, you will need
to confirm the new
code by re-entering
it.
The two codes you
have entered do not
match.
Possible corrective measures
Make sure that the Micro SIM card is
correctly inserted.
Move toward a window or into an open
area. Check the network operator
coverage map.
Check whether the Micro SIM card
is more than 6~12 months old. If
so, change your Micro SIM at your
network provider's nearest branch.
Contact your service provider.
If you forget the code, contact your
service provider.
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