Network - LG HLX50W Owner's Manual

72 Troubleshooting

Network

BD-LIVE feature does not
work.
Streaming video services
(such as YouTube, etc.) are
often stopped or "buffer"
during playback.
Shared folder or files from
your PC or a media server
are not displayed on the
[Home Link] menu.
Design and specifications are subject to change without notice.
Customer Support
You can update the Player using the latest software to enhance the products operation and/or
6
add new features. To obtain the latest software for this player (if updates have been made),
please visit http://lgservice.com or contact LG Electronics customer care Center.
HLX55W-FN_BKAZLL_ENG_0487.indd 72
• The connected USB storage may not have enough space.
Connect the USB storage with at least 1GB free space.
• Ensure that the unit is correctly connected to the local area
network and can access the internet (see page 25).
• Your broadband speed may not fast enough to use the BD-
LIVE features. Contact your Internet Service Provider (ISP) and
increase the broadband speed is recommended.
• The [BD-LIVE connection] option in the [Setup] menu is set
to [Prohibited]. Set the option to [Permitted].
• Your broadband service speed may not be fast enough to
stream video services. Contact your Internet Service Provider
(ISP) and increase the broadband speed is recommended.
• The firewall or anti-virus software on your media server is
running. Turn off the firewall or anti-virus software running
on your PC or media server.
• The player is not connected to the local area network that
your PC or the media server are connected.
2011-11-25 1:13:55