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Fault
The door cannot be opened. Power failure.
The water is not draining.
Water is not flowing in. De-
tergent is not being dis-
pensed.
The spin cycle runs several
times.
Cause
Drain pipe or water outlet
hose is blocked.
Drain pipe or water drain
hose is caught or jammed.
Drain pump is blocked.
Rinse Hold
is activated.
The water outlet hose is con-
nected too high.
Pump cover is not correctly
assembled.
Pump cover is not correctly
assembled.
You have not pressed Start/
Reload
.
The filters in the water inflow
are blocked.
The tap is turned off.
The water inlet hose is
kinked or jammed.
The unbalanced load detec-
tion system eliminates an im-
balance by repeatedly redis-
tributing the laundry.
Troubleshooting en
troubleshooting
Open the door using the emergency
▶
release.
→ "Emergency release", Page 69
Clean the drain pipe and the water
▶
outlet hose.
Ensure that the drain pipe and wa-
▶
ter drain hose are not kinked or
trapped.
→ "Cleaning the drain pump",
▶
Page 55
Continue the programme by select-
▶
ing Spin or Drain and pressing
Start/Reload
→ "Resuming the programme when
the programme status is Rinse
Hold", Page 44
Install the water outlet hose at a
▶
maximum height of 1 metre.
→ "Technical specifications",
Page 73
Correctly assemble the pump
▶
cover.
Correctly assemble the pump
▶
cover.
Press Start/Reload
▶
"Clean the filters in the water in-
▶
flow" → Page 58.
Turn on the tap.
▶
Ensure that the water inlet hose is
▶
not kinked or jammed.
Not a fault – no action required.
▶
Note: When loading, where possible,
place large and small items of laundry
together in the drum. Different sized
items of laundry distribute themselves
better during the spin cycle.
.
.
63
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