Customer Assistance Information - Chevrolet 2009 Impala Owner's Manual

Section 7
Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-5
Customer Assistance for Text Telephone
(TTY) Users ...............................................7-6
Customer Assistance Offices ............................7-6
GM Mobility Reimbursement Program ................7-7
Roadside Assistance Program ..........................7-8
Scheduling Service Appointments ....................7-10
Courtesy Transportation .................................7-11
Collision Damage Repair ................................7-12

Customer Assistance Information

Reporting Safety Defects ................................7-16
Vehicle Data Recording and Privacy ................7-18
Reporting Safety Defects to the United
States Government ....................................7-16
Reporting Safety Defects to the Canadian
Government ..............................................7-16
Reporting Safety Defects to
General Motors .........................................7-16
Service Publications Ordering Information .........7-17
Event Data Recorders ...................................7-18
®
OnStar ......................................................7-19
Navigation System ........................................7-19
Radio Frequency Identification (RFID) ..............7-19
7-1