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Problem
Surface burners do not ignite.
Surface burner flame uneven or
only part way around burner cap.
Surface burner flame is too high.
Surface burner flame is orange.
Appliance is not level.
Cannot move appliance easily.
Appliance must be accessible for
service.
Oven light does not work.
Cause / Solution
Gas Cooktop Problems
Surface control knob was not completely turned to LITE ( ). Push in and turn the surface
control knob to LITE until the burner ignites and then turn the control knob to the desired
flame size.
Burner ports are clogged. With the burner OFF and cool, use a small-gauge wire or needle
to clean the burner head slots and ignition ports.
Care & Cleaning section on
Range power cord is disconnected from outlet (electric ignition models only). Be sure the
power cord is securely plugged into the power outlet.
Circuit is broken. Check breaker box or fuse box.
Electrical power outage. Burners may be lit manually. See
page
15.
Burner slots or ports are clogged. With the surface burner OFF and cool, clean ports with
a small-gauge wire or needle. If moisture is present after cleaning, lightly fan the flame
and allow the burner to operate until flame is full.
Burner caps are not seated properly. Check that all burner caps are level and seated
correctly on the burner heads. See
section on
page 26
for additional cleaning instructions.
Surface control knob is set too high. Adjust to a lower flame setting.
Burner caps are not seated properly. Check that all surface burner caps are level and
seated correctly on the surface burner heads.
Care & Cleaning section on
Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.
Dust particles in main gas line. Allow the burner to operate a few minutes until flame turns
blue. In coastal areas, a slightly orange flame is unavoidable due to salt content in the air.
Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.
Other Problems
Be sure the floor is level, strong, and stable enough to adequately support the range.
If the floor is sagging or sloping, contact a carpenter to correct the situation.
Poor installation. Place the oven rack in the center of the oven. Place a level on the oven
rack. Adjust the leveling legs at the base of the appliance until the rack is level.
Kitchen cabinet alignment may make range appear not level. Be sure cabinets are square
and have sufficient room for appliance clearance.
Cabinets not square or are built in too tightly. Contact the builder or installer to make the
appliance accessible.
Carpet interferes with appliance. Provide sufficient space so the appliance can be lifted
over carpet. Installation over carpet is not advised. See the installation instructions for
guidelines specific to your appliance.
Be sure the oven light is secure in the socket. See
See"Cleaning the sealed burners"
page 26
for additional cleaning instructions.
"Cleaning the sealed burners"
See"Cleaning the sealed burners"
page 26
for additional cleaning instructions.
"Replacing the Oven Light"
BEFORE YOU CALL
"Setting surface controls"
in the Care & Cleaning
on
in the
on
in the
page
27.
31
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