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Faults and what to do about them
en
Faults
The water is not draining.
Water is not visible in the
drum.
The wrong detergent/fab-
ric softener has been
poured into the dis-
penser(s).
Detergent/fabric softener
has congealed in the dis-
pensers.
Foam is leaking from the
detergent drawer.
Repeated, intensive foam-
ing.
Detergent/fabric softener
drips off the seal and col-
lects on the door or in the
seal fold.
The spin result is not sat-
isfactory.
Laundry wet/too damp.
50
Cause/Remedy
Drain pipe or water drain hose is blocked. Clean the drain pipe and the
■
water drain hose.
Drain pipe or water drain hose is caught or jammed. Ensure that the drain
■
pipe and the water drain hose are not kinked or trapped.
Could the drain pump be blocked?
■
~ "Drain pump is blocked" on page 44
Could the drain hose at the siphon be blocked?
■
~ "The drain hose at the siphon is blocked" on page 45
~~~ (Rinse hold = no final drain) is activated (depending on the
■
model). Continue the programme by selecting Spin/Drain and pressing
Start/Reload .
The water drain hose is connected too high. Install the water drain hose at
■
a maximum height of 1 meter.
~ "Hose and cable lengths" on page 17
Not a fault – the water is below the visible area.
Empty the dispenser(s), clean it/them and pour in the correct product.
~ "Emptying the detergent draw, cleaning the detergent drawer and its hous-
ing" on page 44
Empty the dispenser(s), clean it/them and pour in the correct product.
Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water and pour into
dispenser II. (Not for outdoor, sports and down-filled textiles!)
Reduce detergent dosage for the next wash cycle.
Use commercially available low foam detergent and care product which are
suitable for machine.
Have you used too much detergent? Add less detergent in the next time you
run a wash cycle with the same load.
There is too much detergent/fabric softener in the dispensers. Do not fill the
dispensers above the max. mark.
Not a fault – the unbalanced load detection system has interrupted the
■
spin cycle because the laundry is unevenly distributed. Distribute small and
large items of laundry evenly in the drum.
Is Easy Iron additional programme setting selected (depending on the
■
model)?
Is Silent additional programme setting or Silent programme selected
■
(depending on the model)?
Is the selected speed too low?
■
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