Napoleon R365PK1 Instruction Manual page 17

Problem
Burners will not cross light
each other.
"Paint" appears to be
peeling inside lid or hood.
Burner output on "high"
setting is too low.
(Rumbling noise and
fluttering blue flame at
burner surface.)
Infrared burner (if
equipped) flashes back
(during operation the
burner abruptly makes
a loud "whoosh" sound,
followed by a continuous
blow-torch type sound
and grows dim.)
N415-0574 Dec 13.19
Possible Causes
Dirty or corroded cross light brackets.
Grease build-up on inside surfaces.
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in venturi
tube.
Propane regulator in "low flow" state.
Ceramic tiles overloaded with grease
drippings and build-up. Ports are
clogged.
Burner overheated due to inadequate
ventilation (too much grill surface
covered by griddle or pan.)
Cracked ceramic tile.
Leaking gasket surrounding the
ceramic tile, or a weld failure in the
burner housing.
Solution
clean or replace as required.
This is not a defect. The finish on the
lid and hood is porcelain, and will not
peel. The peeling is caused by hardened
grease, which dries into paint-like shards,
that flake off. Regular cleaning will
prevent this. See cleaning instructions.
check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
clean out venturi tube.
Ensure lighting procedure is followed
carefully. All gas grill valves must be
in the off position when the tank valve
is turned on. Turn tank on slowly to
allow pressure to equalize. See lighting
instructions.
Turn burner off and allow to cool for at
least two minutes. Relight burner and
burn on high for at least five minutes or
until the ceramic tiles are evenly glowing
red.
Ensure that no more than 75% of the
grill surface is covered by objects or
accessories. Turn burner off and allow
to cool for at least two minutes, then
relight.
Allow burner to cool and inspect very
closely for cracks. If any cracks are
found, contact your authorized Napoleon
dealer to order a replacement burner
assembly.
contact your authorized Napoleon
dealer for instructions on ordering a
replacement burner assembly.
www.napoleon.com
17
EN