Ordering Maintenance Products; Troubleshooting - Philips Xsmall 2000 Series Manual

ENGLISH
24
Problem
The machine does not
work.
The machine is stuck in the
descaling procedure.
The coffee is not hot
enough.
The coffee temperature
decreases over time.
No hot water or steam
comes out of the hot
water/steam wand.
The espresso does not have
enough crema.
The machine does not heat
up fast enough and little
coffee comes out.
The brewing unit cannot be
removed.
The brewing unit cannot be
placed back.

Ordering maintenance products

- Intenza+ water filter (CA6702)
- Lubricant (HD5061)
- Descaling solution (CA6700)
- Maintenance kit (CA6706)

Troubleshooting

This chapter summarises the most common problems you could
encounter with the machine. If you are unable to solve the problem with
the information below, visit www.philips.com/support for a list of
frequently asked questions or contact the Philips Consumer Care Centre in
your country.
Solution
Make sure the small plug is inserted into the socket. Plug in and switch on
the machine.
Make sure that the voltage indicated on the machine corresponds to the
local mains voltage.
Press the on/off button. You can restart the descaling procedure or follow
the instructions in chapter 'Descaling the machine', section 'If you are
unable to finish the descaling procedure'.
Preheat the cups by rinsing them with hot water. Use thin-walled cups.
Descale the machine.
Check if the hole of the hot water/steam wand is clogged. If so, clean the
hole.
The classic milk frother may be dirty. Clean the classic milk frother.
Use a different type of coffee beans or adjust the ceramic coffee grinder
(see chapter 'Using the machine', section 'Adjusting the grinding degree').
Descale the machine (see chapter 'Descaling the machine').
Remove the coffee grounds container before you open the maintenance
door. If you still cannot remove the brewing unit follow the next steps.
Reinsert the coffee grounds container, close the maintenance door, switch
on the machine. The machine prepares for use. Switch off the machine
and try to remove the brewing unit again.
Make sure that the lever is in contact with the base of the brewing
unit. Also make sure that the hook of the brewing unit is in the correct
position. See chapter 'Cleaning and maintenance', section 'Cleaning the
brewing unit'.