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Troubleshooting
Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don't have problems with your new
electric range. If you run into unexpected trouble, look first for a solution in the
table below. If, after trying the suggested solution, you're still having trouble, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Installtion
Problem
Possible cause
The range is not
The appliance has been
level.
installed improperly.
The floor is sagging or
sloping.
The kitchen cabinets are not
properly aligned and make
the range appear to be not
level.
The appliance
The kitchen cabinets are not
must be accessed
square and too close to the
for servicing and
appliance.
cannot be moved
Carpet is interfering with
easily.
movement of the range.
50 English
NE59M6850SS_AA_DG68-00000A-00_EN.indd 50
CONTROL DISPLAY
Problem
The Display
goes blank.
The Display
flashes.
Solution
•
Place the oven rack
COOKTOP
in the center of the
oven. Place a level on
Problem
the oven rack. Adjust
The surface
the leveling legs at the
units will not
base of the range until
maintain a
the oven rack is level.
rolling boil or
•
Ensure the floor is level
will not cook
and strong and stable
fast enough.
enough to adequately
The surface
support the range.
units will not
Contact a carpenter to
turn on.
correct the situation.
Ensure the cabinets
are square and provide
sufficient room for
Areas of
installation.
discoloration on
Contact a builder or
the cooktop.
installer to make the
appliance accessible.
Provide sufficient space so
the range can be lifted over
the carpet.
Possible cause
A fuse in your home may be
Replace the fuse or reset the
blown or the circuit breaker
circuit breaker.
tripped.
There was a power failure.
Reset the clock.
Possible cause
You may be using
Use pans which are flat and
inappropriate cookware.
match the diameter of the
surface unit selected.
In some areas, the power
Cover the pan with a lid until
(voltage) may be low.
the desired heat is obtained.
A fuse in your home may be
Replace the fuse or reset the
blown or the circuit breaker
circuit breaker.
tripped.
The cooktop controls are set
Check if the correct control is
improperly.
set for the surface unit you are
using.
Food spillover was not
Refer to the section on the
cleaned.
care and cleaning of the glass
cooktop on page 46.
The surface is hot and the
This is normal. The surface
model features a light-colored
may appear discolored when
cooktop.
it is hot. This is temporary and
will disappear as the glass
cools.
Solution
Solution
2017-01-24
11:41:20
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