Trouble Shooting - Hallman HRG4801U User Manual

If you can't find an answer to your problem in the chart below, or if the problem
cannot be fixed, you will need technical help. Contact your Authorized Service Center
or Customer Care.
Problem
Cooktop
Some burners will
not light.
Flames do not burn
all around the
burner cap.
Burner flames very
large and yellow.
Sparking but no
flame ignition.
Igniters spark
continuously after
flame ignition.
Burner flame goes
out at low setting.
The flames have
suddenly gone out.
There is a power
failure – can I still
use the cooktop
burners?

Trouble shooting

Possible causes
Burner parts or igniters may be
wet, dirty, or misaligned.
Burner bezel ports are clogged.
Burner ports or burner caps are
not positioned
Cooktop is being operated with
the wrong type of gas. Regulator
is not installed, is faulty, or is set
for the wrong type of gas.
Gas shut-off valve is in the
'OFF' position.
Power supply polarity
reversed. Igniters are wet or
dirty.
Low gas supply pressure. Air
intake holes around knobs are
obstructed.
A draft or a spill
extinguished the flame.
Power outage in your area.
What to do
Check that the burner parts are
clean,
assembled. Check that the igniters
are clean and dry. See 'Care and
cleaning' for instructions.
Clean burner bezel ring ports with
straightened paper clip, needle, or
wire. Remove
properly.
re-install burner bezel and caps.
Ensure that the type of cooktop
matches the natural gas supply.
Check
regulator, or set regulator for
proper gas.
Turn shut-off valve to the 'ON'
position.
is
Have polarity corrected. Dry or
clean igniters.
Contact gas company. Remove
obstruction.
No action required. The burner will
detect this
relight. However,
has if there has been a large spill, we
recommend turning the burners off
and cleaning the burners and sump
area. See
'Care and cleaning' for instrucions.
The cooktop burners can still be
used. To light them:
1.Holding a lighted match to the
flame spreader, push in on the
control
counterclockwise to LITE.
2.When the flame is burning all the
way around the burner, you may
adjust the heat.
Important!
If the flame is blown out during a
power failure, turn the knob
immediately to OFF, as the burner
will not automatically relight and
gas may escape.
39
dry, and correctly
and carefully
installation, replace
and automatically
knob and turn