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Fault
Home Connect is not
working properly.
No connection to the
home network.
Water is leaking out at
the water inlet hose.
Water is leaking out at
the water outlet hose.
Fluff on the laundry.
Water inlet noise dur-
ing the drying phase.
Drying programme
does not start.
The laundry is too
damp.
Cause and troubleshooting
Different causes are possible.
Go to www.home-connect.com.
▶
Wi-Fi is switched off.
→ "Activating Wi-Fi on the appliance", Page 37
▶
Wi-Fi is activated but a connection to your home net-
work cannot be established.
Ensure that the home network is available.
1.
Reconnect the appliance to the home network.
2.
→ "Connecting the appliance to a WLAN home net-
work (Wi-Fi) with WPS function", Page 35
→ "Connecting the appliance to a WLAN home net-
work (Wi-Fi) without WPS function", Page 36
Water inlet hose is not correctly/securely connected.
Connect the water supply hose correctly.
1.
→ "Connecting the water inlet hose", Page 15
Tighten the screw connection.
2.
The water outlet hose is damaged.
Replace the damaged water outlet hose.
▶
Water outlet hose is not connected correctly.
Connect the water outlet hose correctly.
▶
→ "Water outlet connection types", Page 15
Fluff has accumulated in the drum.
Run the
programme without any laundry or de-
▶
tergent.
Drying phase requires water.
Not a fault.
1.
Make sure that the water tap also remains open
2.
during the drying phase.
Door is not closed.
Close the door.
1.
Press
to start the programme.
2.
No drying programme is selected.
Select a suitable drying programme.
▶
→ "Programmes", Page 26
Unsuitable programme for the type of fabric.
There has been a power cut.
Check whether the lighting in your kitchen or other
▶
appliances are working.
The load is too large.
Troubleshooting en
49
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