Samsung Xpress M2675FN User Manual

Table of Contents

Quick Links

User's Guide

BASIC

This guide provides information concerning installation, basic operation and

troubleshooting on Windows.

ADVANCED

This guide provides information about installation, advanced configuration, operation and

troubleshooting on various OS environments.

Some features may not be available depending on models or countries.

M267x series

M287x series

M288x series

Table of Contents

Chapters

Table of Contents

Summary of Contents for Samsung Xpress M2675FN

Page 1 User’s Guide User’s Guide M267x series M287x series M288x series BASIC BASIC This guide provides information concerning installation, basic operation and troubleshooting on Windows. ADVANCED This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries.
Page 2: Table Of Contents
BASIC 1. Introduction 3. Maintenance Key benefits Ordering supplies and accessories Features by model Available supplies Useful to know Available maintenance parts About this user’s guide Storing the toner cartridge Safety information Redistributing toner Machine overview Replacing the toner cartridge Control panel overview Replacing the imaging unit Turning on the machine...
Page 3 BASIC 5. Appendix Specifications Regulatory information Copyright...
Page 4: Introduction
1. Introduction This chapter provides information you need to know before using the machine. • Key benefits • Features by model • Useful to know • About this user’s guide • Safety information • Machine overview • Control panel overview •...
Page 5: Key Benefits
Key benefits Environmentally friendly Fast high resolution printing • To save toner and paper, this machine supports Eco feature. • You can print with a resolution of up to 4,800 x 600 dpi effective (600 x 600 x 3 bit) output. •...
Page 6 Key benefits • Samsung Easy Printer Manager and Printing Status is a program that • Print posters: The text and pictures of each page of your document are monitors and informs you of the machine’s status and allows you to magnified and printed across the multiple sheets of paper and can then be customize the machine’s settings (see "Using Samsung Printer Status"...
Page 7: Features By Model
Features by model Some features and optional goods may not be available depending on model or country. Operating System M287x series Operating System M267x series M288x series ● ● Windows ● ● ● ● Linux ● Unix (●: Included, Blank: Not available) Software You can install the printer driver and software when you insert the software CD into your CD-ROM drive.
Page 8 ● ● Device settings ● ● Samsung Printer Status ● ● Samsung AnyWeb Print ● ● Samsung Easy Document Creator ● ● Easy Capture Manager ● ● SyncThru™ Web Service (M267xN/M267xFN/M267xHN only) ● ● SyncThru Admin Web Service (M267xN/M267xFN/M267xHN only) ●...
Page 9 Depending on the operating system you use, the installed printer driver may differ. b. Download the software from the Samsung website and install it: (http://www.samsung.com > find your product > Support or Download). Before installing, check whether your computer’s OS support the software.
Page 10 Features by model Variety feature M287x series Features M267x series M288x series ● ● Hi-Speed USB 2.0 ● ● Network Interface Ethernet 10/100 Base TX wired LAN (M267xN/M267xFN/M267xHN only) ● Network Interface 802.11b/g/n wireless LAN (M287xDW/M287xFW/M288xFW/M288xHW only) ● NFC (Near Field Communication) (M288xFW/M288xHW only) ●...
Page 11 Features by model M287x series Features M267x series M288x series ● ● Handset (M267xFH/M267x HN only) (M287x HN/M288xHW only) ● ● Multi Send (M267xF/M267xFN/M267xFH/ M267xHN only) (M287xFD/M287xFW/M287xHN/M288xFW/ M288xHW only) ● ● Delay Send (M267xF/M267xFN/M267xFH/ M267xHN only) (M287xFD/M287xFW/M287xHN/M288xFW/ M288xHW only) ● ●...
Page 12 ● Adjust background a. Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer where you bought your machine. b. Available for Windows OS only.
Page 13: Useful To Know
Where can I purchase accessories or supplies? • The toner level might be low or uneven. Shake the toner cartridge. • Inquire at a Samsung distributor or your retailer. • Try a different print resolution setting. • Visit www.samsung.com/supplies. Select your country/region •...
Page 14: About This User's Guide
About this user’s guide This user's guide provides information for your basic understanding of the General icons machine as well as detailed steps to explain machine usage. • Do not discard this manual, and keep it for future reference. • Read the safety information before using the machine.
Page 15: Safety Information
Safety information These warnings and precautions are included to prevent injury to you and Operating environment others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference.
Page 16 Safety information Caution Operating method During an electrical storm or for a period of non-operation, Caution remove the power plug from the electrical outlet. This could result in electric shock or fire. Be careful, the paper output area is hot. Do not forcefully pull the paper out during printing.
Page 17 Safety information Do not block or push objects into the ventilation opening. Caution This could result in elevated component temperatures which can cause damage or fire. Before moving the machine, turn the power off and disconnect all Use of controls or adjustments or performance of procedures other cords.
Page 18 Safety information Do not place the machine on an unstable surface. a. AWG: American Wire Gauge The machine could fall, causing injury or machine damage. Use only No.26 AWG or larger, telephone line cord, if necessary. Maintenance / Checking Otherwise, it can cause damage to the machine. Make sure you plug the power cord into a grounded electrical outlet.
Page 19 For supplies that contain toner dust (toner cartridge, waste toner • The machine should only be repaired by a Samsung service bottle, imaging unit, etc.) follow the instructions below. technician. • When disposing of the supplies, follow the instructions for disposal.
Page 20 Safety information When changing the toner cartridge or removing jammed paper, be careful not to let toner dust touch your body or clothes. Toner dust can be dangerous if inhaled or ingested. 1. Introduction...
Page 21: Machine Overview
Machine overview Components Power cord Quick installation guide Software CD Handset Machine Misc. accessories a. The software CD contains the print drivers and software applications. b. Handset model only (see "Variety feature" on page 10) c. Miscellaneous accessories included with your machine may vary by country of purchase and specific model. 1.
Page 22 Machine overview Paper level indicator Handset Front view Paper width guide on a document Tray feeder • This illustration may differ from your machine depending on your model. NFC tag (Near Field • Some features and optional goods may not be available depending on Communication) model or country (see "Features by model"...
Page 23 Machine overview Extension telephone socket Rear view USB port (EXT) Rear cover • This illustration may differ from your machine depending on your model. a. M267xN/M267xFN/M267xHN/M267xHN/M287xND/M287xFD/M287xDW/M287xFW/ M287xHN/M288xFW/M288xHW only. • Some features and optional goods may not be available depending on b.
Page 24: Control Panel Overview
Control panel overview Left/Right Arrows Scrolls through the options available in the selected This control panel may differ from your machine depending on its model. menu and increases or decreases values. There are various types of control panels. Menu Opens Menu mode and scrolls through the available menus (see "Accessing the menu"...
Page 25 Control panel overview Darkness Adjust the brightness level to make a copy for easier M267xF/M267xFN/M287xFD/M267xFH/M287xFW/ reading, when the original contains faint markings and M267xHN/M287xHN/M288xFW/M288xHW dark images. Configures the wireless network connection easily without a computer (see "Wireless network setup" on 10 11 page 165).
Page 26 Control panel overview Left/Right Arrows Scrolls through the options available in the selected 17 Back Sends you back to the upper menu level. menu and increases or decreases values. 18 Scan Switches to Scan mode. Menu Opens Menu mode and scrolls through the available menus.
Page 27 Samsung Easy Printer Manager program is installed. If you are a Mac OS user, you need to enable Screen Print Settings from the Samsung Easy Printer Manager to use the Print Screen feature. Reduce/Enlarge You can reduce or enlarge the size of a copied image from 25% to 400% when you copy original documents from the scanner glass.
Page 28: Turning On The Machine
Turning on the machine Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Machine overview" on page 21). Connect the machine to the electricity supply first. Turn the switch on if the machine has a power switch. For M267xN and M287xND/M287xDW, also press the (Power/Wake Up) button to turn the machine on.
Page 29: Installing The Driver Locally
Installing the driver locally A locally connected machine is a machine directly attached to your computer If the installation window does not appear, click Start > All programs > Accessories > Run. using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see X:\Setup.exe replacing “X”...
Page 30 Samsung website, www.samsung.com >find your product > Support or downloads. • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD. Make sure that your computer is connected to the Internet and powered Make sure that the machine is powered on.
Page 31: Reinstalling The Driver
Follow the instructions in the window. Follow the instructions in the installation window. • If you cannot find a Samsung Printer Software tile, unintstall from the desktop screen mode. • If you want to uninstall Samsung’s printer management tools, from the Start screen, right-click the app >...
Page 32: Menu Overview And Basic Setup
2. Menu Overview and Basic Setup This chapter provides information about the overall menu structure and the basic setup options. • Menu overview • Machine’s basic settings • Media and tray • Basic printing • Basic copying • Basic scanning •...
Page 33: Menu Overview
Menu overview The control panel provides access to various menus to set up the machine or use Press (Stop/Clear) to return to the ready mode. the machine’s functions. • An asterisk (*) appears next to the currently selected menu. • Some menus may not appear on the display depending on options or models.
Page 34 Menu overview Fax Setup (see "Sending setup" on page 215, Copy Feature (see "Copy feature" on page 211) Fax Feature (see "Fax Feature" on page 214) "Receiving setup" on page 216) Darkness Rcv. Forward Sending DRPD Original Size Photo Light+5- Light+1 Forward to Fax Redial Times Ring to Answer...
Page 35 Menu overview Copy Setup System Setup Print Setup (see "Copy Setup" on page 213) (see "System setup" on page 217) (see "Print menu" on page 210) Change Default Machine Setup Toner Save Usage Counter Orientation Original Size Eco Settings Portrait Machine ID Fax Received Copies...
Page 36 Menu overview f. This option only appears when small amount of toner is left in the cartridge. g. M2675/M2676/M2875/M2876/M2885/M2886 series only. a. M267xN/M267xFN/M287xND/M287xFD/M287xDW/M287xFW/M267xHN/M288xFW/ Network M288xHW only. b. M287xDW/M287xFW/M288xFW/M288xHW only. TCP/IP (IPv4) Wireless c. M287xFW/M288xFW only. DHCP Wi-Fi ON/OFF BOOTP Wi-Fi Direct Static WPS Setting TCP/IP (IPv6)
Page 37: Machine's Basic Settings
You can set the machine’s settings by using the Device Settings in Enter the correct time and date using arrows or numeric keypad (see Samsung Easy Printer Manager program. "Keypad letters and numbers" on page 226). • Month = 01 to 12 •...
Page 38 Machine’s basic settings Press (Stop/Clear) button to return to ready mode. Refer to below links to set other settings useful for using the machine. • See "Entering various characters" on page 226. • See "Keypad letters and numbers" on page 226. •...
Page 39: Media And Tray
Print media that does not meet the guidelines outlined in this user’s guide may • Using print media that does not meet these specifications may cause cause the following problems: problems or require repairs. Such repairs are not covered by Samsung’s warranty or service agreements. •...
Page 40 Media and tray The use of flammable media or foreign materials left in the printer may lead The paper quantity indicator shows the amount of paper in the tray. to overheating of the unit and, in rare cases may cause a fire. The amount of paper put into the tray may differ according to media type used (see "Print media specifications"...
Page 41 Media and tray Power voltage Available paper 110V Letter, Legal, US Folio, Oficio 220V 2. Menu Overview and Basic Setup...
Page 42 Media and tray Loading paper in the tray When printing using the tray, do not load paper on the manual feeder, it may cause a paper jam. 2. Menu Overview and Basic Setup...
Page 43 Media and tray Loading in manual feeder The manual feeder can hold special sizes and types of print material, such as postcards, note cards, and envelopes (see "Print media specifications" on page 118). Tips on using the manual feeder • Load only one type, size and weight of print media at time in the manual feeder. •...
Page 44 Media and tray 2. Menu Overview and Basic Setup...
Page 45 The paper setting in the machine and driver should match to print without a opened during printing. paper mismatch error. To change the paper setting set in the machine, from the Samsung Easy Printer (Switch to advanced mode) > Device Settings. Manager select...
Page 46 Media and tray To see paper weights for each sheet, refer to "Print media specifications" on Envelope page 118. Printing successfully on envelopes depends upon the quality of the envelopes. Types Tray Manual feeder To print an envelope, place it as shown in the following figure. ●...
Page 47 Media and tray Temperature: should resist the heat and pressure of the machine Transparency during operation. To avoid damaging the machine, use only transparencies designed for use in • Use only well-constructed envelopes with sharp and well-creased folds. laser printers. •...
Page 48 Media and tray • Do not use transparencies that separate from the backing sheet. Labels • To prevent transparencies from sticking to each other, do not let the printed To avoid damaging the machine, use only labels designed for use in laser sheets stack up as they are being printed out.
Page 49 Media and tray Condition: Do not use labels with wrinkles, bubbles, or other Card stock/ Custom-sized paper indications of separation. • Make sure that there is no exposed adhesive material between labels. Exposed areas can cause labels to peel off during printing, which can cause paper jams.
Page 50 The paper setting in the machine and driver should match to print without a paper mismatch error. To change the paper setting set in the machine, from the Samsung Easy Printer (Switch to advanced mode) > Device Settings. Manager select...
Page 51 Media and tray • If you want to use special-sized paper such as billing paper, select the Preparing originals Paper tab > Size > Edit... and set Custom Paper Size Settings in the Printing Preferences (see "Opening printing preferences" on page 57). •...
Page 52 Media and tray Place the original face down on the scanner glass. Align it with the Loading originals registration guide at the top left corner of the glass. You can use the scanner glass or the document feeder to load an original for copying, scanning, and sending a fax.
Page 53 Media and tray Load the original face up into the document feeder input tray. Make sure • Be careful not to break the scanner glass. You may get hurt. that the bottom of the original stack matches the paper size marked on the document input tray.
Page 54 Adjust the document feeder width guides to the paper size. • Dust on the document feeder glass may cause black lines on the printout. Always keep the glass clean (see "Cleaning the machine" on page 86). • To print on both sides of the paper using the ADF, from the control panel press (Copy) >...
Page 55: Basic Printing
Basic printing Basic printing Select your machine from the Select Printer list. • For special printing features, refer to the Advanced Guide (see "Using advanced print features" on page 232). • Depending on models or options, some menus may not be supported (see "Features by model"...
Page 56 Basic printing Canceling a print job If the print job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar. •...
Page 57 "Using Samsung Printer Status" on page 273). Using a favorite setting The Favorites option, which is visible on each preferences tab except for Favorites tab and Samsung tab, allows you to save the current preferences for future use. 2. Menu Overview and Basic Setup...
Page 58 Basic printing To save a Favorites item, follow these steps: Using help Change the settings as needed on each tab. Click the option you want to know on the Printing Preferences window and Enter a name for the item in the Favorites input box. press F1 on your keyboard.
Page 59 • Change Template: Follow the settings from Syncthru™ Web Service or Samsung Easy Printer Manager. Before you select this item, you must set the Eco function in SyncThru™ Web Service (Settings tab > Machine Settings > System > Eco Settings) or Samsung Easy •...
Page 60 Result simulator Result Simulator shows the results of reduced emission of carbon dioxide, used electricity, and the amount of saved paper in accordance with the settings you selected. • The results are calculated on the basis that the total number of printed paper is one hundred without a blank page when the Eco mode is disabled.
Page 61: Basic Copying
Basic copying Basic copying Place a single document (see "Loading originals" on page 52). • For special printing features, refer to the Advanced Guide (see "Copy menu" on page 211). • Accessing menus may differ from model to model (see "Accessing the menu"...
Page 62 Basic copying Select the option you want and press OK. Changing the settings for each copy For example, the Light+5 being the lightest, and the Dark+5 being the darkest. Your machine provides default settings for copying so that you can quickly and Press (Stop/Clear) to return to ready mode.
Page 63 Basic copying Reduced or enlarged copy To scale the copy by directly entering the scale rate Select (copy) > (Menu) > Copy Feature > Reduce/Enlarge > You can reduce or enlarge the size of a copied image from 25% to 400% when Custom on the control panel.
Page 64 Basic copying Press ID Copy on the control panel. ID card copying Place the front side of an original facing down on the scanner glass Your machine can print 2-sided originals on one sheet. where arrows indicate as shown. Then, close the scanner lid. The machine prints one side of the original on the upper half of the paper and the other side on the lower half without reducing the size of the original.
Page 65 Turn the original over and place it on the scanner glass where arrows indicate as shown. Then, close the scanner lid. Press Start. • If you do not press the (Start) button, only the front side will be copied. • If the original is larger than the printable area, some portions may not be printed.
Page 66: Basic Scanning
If you see Not Available message, check the port connection, or select features" on page 245). Enable Scan from Device Panel in Samsung Easy Printer Manager > • Depending on models or options, some menus may not be supported Switch to advanced mode > Scan to PC Settings.
Page 67: Basic Faxing
Basic faxing Basic faxing Preparing to fax Before you send or receive a fax, you need to connect the supplied line cord to • For special faxing features, refer to the Advanced Guide (See "Fax your telephone wall jack (see "Rear view" on page 23). Refer to the Quick features"...
Page 68 (Start) on the control panel when you hear a high-pitched fax signal from the remote fax machine. • If you want to send a fax directly from your computer, use Samsung Network PC Fax (see "Sending a fax in the computer" on page 253).
Page 69 Basic faxing Enter the number of the first receiving fax machine and press OK. Adjusting the document settings You can press speed dial numbers or select a group dial number using (Address book) button. Before starting a fax, change the following settings according to your original’s status to get the best quality.
Page 70 Basic faxing Darkness • Super Fine: Originals containing extremely fine detail. Super Fine mode is enabled only if the machine with which you are communicating also supports the Super Fine resolution. You can select the degree of darkness of the original document. •...
Page 71: Maintenance
3. Maintenance This chapter provides information about purchasing supplies, accessories and maintenance parts available for your machine. • Ordering supplies and accessories • Available supplies • Available maintenance parts • Storing the toner cartridge • Redistributing toner • Replacing the toner cartridge •...
Page 72 Available accessories may differ from country to country. Contact your sales representatives to obtain the list of available supplies, and maintenance parts. To order Samsung-authorized supplies, accessories, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine.
Page 73: Available Supplies
Available supplies When supplies reach the end of their life spans, you can order the following s of supplies for your machine: Type Model Part name Average yield M2670/M2671/M2870/M2880 series Approx. 3,000 pages MLT-D115L M2675/M2676/M2875/M2876/M2885/ Approx. 1,200 pages Toner cartridge MLT-D116S M2886 series Approx.
Page 74: Available Maintenance Parts
Replacing maintenance parts can be performed only by an authorized service provider, dealer, or the retailer where you bought the machine. To purchase maintenance parts, contact the retailer where you bought the machine. The replacement period for the maintenance parts is informed by the Samsung Printer Status program.
Page 75: Storing The Toner Cartridge
• Store the cartridge inside the protective bag from the original package. Samsung Electronics does not recommend or approve the use of non-Samsung • Store lying flat (not standing on end) with the same side facing up as if it brand toner cartridges in your printer including generic, store brand, refilled, or were installed in the machine.
Page 76 Storing the toner cartridge Estimated cartridge life Estimated cartridge life (the life of the toner cartridge yield) depends on the amount of toner that print jobs require. The actual print yield may vary depending on the print density of the pages you print on, operating environment, percentage of image area, printing interval, media type and/or media size.
Page 77: Redistributing Toner
Redistributing toner When the toner cartridge is near the end of its life: • White streaks or light printing occurs and/or density varies from side to side. • The Status LED blinks red. If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still occur even after you have redistributed the toner.
Page 78 Redistributing toner M2670/M2671/M2870/M2880 series 3. Maintenance...
Page 79 Redistributing toner M2675/M2676/M2875/M2876/M2885/M2886 series 3. Maintenance...
Page 80: Replacing The Toner Cartridge
Replacing the toner cartridge • Shake the toner cartridge thoroughly, it will increase the initial print quality. • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 22). •...
Page 81 Replacing the toner cartridge M2670/M2671/M2870/M2880 series When a toner cartridge has reached the end of life, the machine will stop printing. 3. Maintenance...
Page 82 Replacing the toner cartridge M2675/M2676/M2875/M2876/M2885/M2886 series When a toner cartridge has reached the end of life, the machine will stop printing. 3. Maintenance...
Page 83: Replacing The Imaging Unit
Replacing the imaging unit When a imaging unit has reached the end of life, the machine will stop printing. • To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary. •...
Page 84 Replacing the imaging unit M2675/M2676/M2875/M2876/M2885/M2886 series 3. Maintenance...
Page 85: Monitoring The Supplies Life
Monitoring the supplies life If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned. Replace the corresponding parts, if necessary. It may be necessary to press OK to navigate to lower-level menus for some models. Select (Menu) >...
Page 86: Setting The Toner Low Alert
• You can set the machine’s settings by using the Device Settings in Samsung Easy Printer Manager program. - For Windows and Mac users, you set from Samsung Easy Printer Manager > (Switch to advanced mode) > Device Settings. Select (Menu) >...
Page 87: Cleaning The Machine
Cleaning the machine If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in the best printing condition and use your machine longer. • Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the cabinet.
Page 88 Cleaning the machine Cleaning the inside During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or something. Cleaning the inside of the machine clears and reduces these problems. •...
Page 89 Cleaning the machine M2675 series M2676 series M2670 series M2875 series M2671 series M2876 series M2870 series M2885 series M2880 series M2886 series M2675 series M2670 series M2676 series M2671 series M2875 series M2870 series M2876 series M2880 series M2885 series M2886 series 3.
Page 90 Cleaning the machine Cleaning the pickup roller • Before opening the front cover, close the output support first. • Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch before cleaning the machine.
Page 91 Cleaning the machine 3. Maintenance...
Page 92 Cleaning the machine Cleaning the scan unit Keeping the scan unit clean helps ensure the best possible copies. We suggest that you clean the scan unit at the start of each day and during the day as needed. • Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch off before cleaning the machine.
Page 93 Cleaning the machine Scanner lid Scanner glass Document feeder glass White bar Wipe the underside of the scanner lid and white sheet until it is clean and dry. Close the scanner lid. 3. Maintenance...
Page 94: Tips For Moving & Storing Your Machine
Tips for moving & storing your machine • When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or reduce print quality. •...
Page 95: Troubleshooting
4. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Tips for avoiding paper jams • Clearing original document jams • Clearing paper jams • Understanding the status LED • Understanding display messages This chapter gives helpful information for what to do if you encounter an error.
Page 96: Tips For Avoiding Paper Jams
Tips for avoiding paper jams By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines: • Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 40). •...
Page 97: Clearing Original Document Jams
Clearing original document jams When an original document jams in the document feeder, a warning message appears on the display. To avoid tearing the document, remove the jammed document slowly and carefully. To prevent document jams, use the scanner glass for thick, thin or mixed paper- originals. Original paper jam in front of scanner 4.
Page 98 Clearing original document jams Original paper jam inside of scanner 4. Troubleshooting...
Page 99 Clearing original document jams Original paper jam in exit area of scanner Remove any remaining pages from the document feeder. Gently remove the jammed paper from the document feeder. 4. Troubleshooting...
Page 100: Clearing Paper Jams
Clearing paper jams To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray 4. Troubleshooting...
Page 101 Clearing paper jams In the manual tray 4. Troubleshooting...
Page 102 Clearing paper jams Inside the machine The fuser area is hot. Take care when removing paper from the machine. 4. Troubleshooting...
Page 103 Clearing paper jams M2670/M2671/M2870/M2880 series 4. Troubleshooting...
Page 104 Clearing paper jams M2675/M2676/M2875/M2876/M2885/M2886 series 4. Troubleshooting...
Page 105 Clearing paper jams In the exit area 4. Troubleshooting...
Page 106 Clearing paper jams In the duplex unit area 4. Troubleshooting...
Page 107 Clearing paper jams If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...
Page 108: Understanding The Status Led
Understanding the status LED The color of the LED indicates the machine's current status. • Some LEDs may not be available depending on model or country. • To resolve the error, look at the error message and its instructions from the troubleshooting part. •...
Page 109 Understanding the status LED Status Description Status • The machine is off-line. • The machine is in a power save mode. Green Blinking When the backlight blinks, the machine is receiving or printing data. The machine is on-line and can be used. Orange A paper jam has occurred (see "Clearing original document jams"...
Page 110 When the imaging unit has reached its end of life, the machine will stop printing. In this case, you can choose to stop or continue printing from the SyncThru™Web Service (Settings > Machine Settings > System > Setup > Supplies Management> Imaging Unit Stop) or Samsung Easy Printer Manager (Device Settings > System > Supplies Management > Imaging Unit Stop).
Page 111: Understanding Display Messages
Manual Feeder Printing Status program window (see "Using Samsung Printer Status" on 100). page 273). • If a message is not in the table, reboot the power and try the printing job •...
Page 112 A toner cartridge is not installed. Install a toner cartridge. • Not Compatible The toner cartridge you have installed is not for your machine. Install a Samsung-genuine toner cartridge, designed for your machine. Toner cartridge • Prepare Small amount of toner is left in the indicated cartridge. The Prepare a new cartridge for a replacement.
Page 113 (see "Replacing the toner cartridge" on page 79). Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty.
Page 114 Imaging Unit Remove paper resumes printing. • Invalid The imaging unit you Install a Samsung- • Paper Empty There is no paper in tray Load paper in tray (see have installed is not for genuine imaging unit, Imaging Unit or manual feeder.
Page 115 Understanding display messages Misc. messages Message Meaning Suggested solutions • Door of scanner is The document feeder Close the cover until it open cover is not securely locks into place. latched. • Error [error The machine unit cannot Reboot the power and try number] be controlled.
Page 116 5. Appendix This chapter provides product specifications and information concerning applicable regulations. • Specifications • Regulatory information • Copyright...
Page 117 Specifications General specifications The specification values listed below are subject to change without notice. See www.samsung.com for possible changes in information. Items Description Width x Length x Height 401 x 362 x 367 mm (15.8 x 14.2 x 14.4inches) Dimension Machine with consumables •...
Page 118 Specifications Items Description 110 volt models AC 110 - 127 V Power rating 220 volt models AC 220 - 240 V Average operating mode Less than 400 W Power consumption Ready mode Less than 50 W Power save mode • M287xFW/M287xDW/M288xFW/M288xHW: Less than 2.4 W (Wi-Fi Direct off: less than 1.6 W) •...
Page 119 Specifications Print media specifications Print media weight/Capacity Type Size Dimensions Tray Manual feeder Letter 216 x 279 mm (8.5 x 11 inches) 60 to 163 g/m (16 to 43 lbs bond) 60 to 220 g/m (16 to 59 lbs bond) Legal 216 x 356 mm (8.5 x 14 inches) •...
Page 120 Specifications Print media weight/Capacity Type Size Dimensions Tray Manual feeder Envelope 98 x 191 mm (3.87 x 7.5 inches) Not available in tray 60 to 220 g/m (16 to 59 lbs bond) Monarch Envelope No. 10 105 x 241 mm (4.12 x 9.5 inches) Envelope Envelope DL 110 x 220 mm (4.33 x 8.66 inches)
Page 121 Specifications Print media weight/Capacity Type Size Dimensions Tray Manual feeder Letter, Legal, US Refer to the Plain paper section 121 to 163 g/m (32 to 43 lbs bond) 121 to 163 g/m (32 to 43 lbs Folio, A4, JIS B5, bond) ISO B5, Executive, Card stock...
Page 122 Specifications System requirements Microsoft® Windows® Requirement (recommended) Operating system free HDD space Windows® XP Intel® Pentium® III 933 MHz (Pentium IV 1 GHz) 128 MB (256 MB) 1.5 GB Windows Server® 2003 Intel® Pentium® III 933 MHz (Pentium IV 1 GHz) 128 MB (512 MB) 1.25 GB to 2 GB Windows Server®...
Page 123 Specifications • Internet Explorer 6.0 or higher is the minimum requirement for all Windows operating systems. • Users who have administrator rights can install the software. • Windows Terminal Services is compatible with your machine. Requirements (Recommended) Operating system Free HDD space Mac OS X 10.5 •...
Page 124 Specifications Linux Items Requirements Red Hat Enterprise Linux 5, 6 Fedora 11, 12, 13, 14, 15, 16, 17, 18, 19 OpenSUSE 11.0, 11.1, 11.2, 11.3, 11.4, 12.1, 12.2, 12.3 Operating system Ubuntu 10.04, 10.10, 11.04, 11.10, 12.04, 12.10, 13.04 SUSE Linux Enterprise Desktop 10, 11 Debian 5.0, 6.0, 7.0, 7.1 Mint 13, 14, 15 Pentium IV 2.4GHz (Intel Core™2)
Page 125 Specifications Unix Items Requirements Operating system Sun Solaris 9, 10, 11 (x86, SPARC) HP-UX 11.0, 11i v1, 11i v2, 11i v3 (PA-RISC, Itanium) IBM AIX 5.1, 5.2, 5.3, 5.4, 6.1, 7.1 (PowerPC) Free HDD space Up to 100 MB 5. Appendix...
Page 126 Specifications Network environment Network and wireless models only (see "Features by model" on page 7). You need to set up the network protocols on the machine to use it as your network machine. The following table shows the network environments supported by the machine.
Page 127 Regulatory information This machine is designed for a normal work environment and certified with When using this product, these basic safety precautions should always be several regulatory statements. followed to reduce risk of fire, electric shock, and injury to persons: Laser safety statement The printer is certified in the U.S.
Page 128 When the printer does not receive data for an extended period of time, power consumption is automatically lowered. Website: http://www.samsung.com/cn/support/location/ supportServiceLocation.do?page=SERVICE.LOCATION ENERGY STAR and the ENERGY STAR mark are registered U.S.
Page 129 Correct disposal of this product (Waste electrical & electronic equipment) Dispose unwanted electronics through an approved recycler. To find the nearest recycling location, go to our website: www.samsung.com/recyclingdirect Or call, (877) 278 - 0799 (Applicable in countries with separate collection...
Page 130 Regulatory information This equipment has been tested and found to comply with the limits for a Class Taiwan only B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Page 131 Regulatory information Canadian radio interference regulations The FCC has set a general guideline of 20 cm (8 inches) separation between the device and the body, for use of a wireless device near the body (this does not include extremities). This device should be used more than 20 cm (8 inches) This digital apparatus does not exceed the Class B limits for radio noise from the body when wireless devices are on.
Page 132 Regulatory information FCC Statement for Wireless LAN use: Germany only While installing and operating this transmitter and antenna combination the radio frequency exposure limit of 1m W/cm2 may be exceeded at distances close to the antenna installed. Therefore, the user must maintain a minimum distance of 20cm from the antenna at all times.
Page 133 Regulatory information Canada only Fax Branding This product meets the applicable Industry Canada technical specifications. / Le The Telephone Consumer Protection Act of 1991 makes it unlawful for any present materiel est conforme aux specifications techniques applicables person to use a computer or other electronic device to send any message via a d’Industrie Canada.
Page 134 Regulatory information Ringer Equivalence Number FCC Regulations state that changes or modifications to this equipment not expressly approved by the manufacturer could void the user’s authority to operate this equipment. In the event that terminal equipment causes harm The Ringer Equivalence Number and FCC Registration Number for this machine to the telephone network, the telephone company should notify the may be found on the label located on the bottom or rear of the machine.
Page 135 Regulatory information • When programming emergency numbers and/or making test calls to emergency numbers, use a non-emergency number to advise the If you cut off the moulded plug, get rid of it straight away. emergency service dispatcher of your intentions. The dispatcher will give You cannot rewire the plug and you may receive an electric shock if you you further instructions on how to actually test the emergency number.
Page 136 Directive 1999/5/EC. countries: The declaration of conformity may be consulted at In the event of problems, you should contact the Euro QA Lab of Samsung www.samsung.com, go to Support > Download center and enter Electronics Co., Ltd. in the first instance.
Page 137 Regulatory information European radio approval information (for products Israel only fitted with EU-approved radio devices) Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz/5 GHz band, may be present (embedded) in your printer system which is intended for home or office use. This section is only applicable if these devices are present.
Page 138 Regulatory information The power output of the wireless device or devices that may be embedded in In environments where the risk of interference to other devices or your printer is well below the RF exposure limits as known at this time. Because services is harmful or perceived as harmful, the option to use a wireless the wireless devices (which may be embedded into your printer) emit less device may be restricted or eliminated.
Page 139 Regulatory information China only 5. Appendix...
Page 140 This user’s guide is provided for information purposes only. All information included herein is subject to change without notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this user’s guide.
Page 141 Copyright 5. Appendix...
Page 142 User’s Guide User’s Guide M267x series M287x series M288x series ADVANCED ADVANCED This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries. BASIC This guide provides information concerning installation, basic operation and troubleshooting on Windows.
Page 143 Useful network programs Entering various characters Wired network setup Setting up the fax address book Installing driver over the network Printing features IPv6 configuration Scan features Wireless network setup Fax features Samsung Mobile Print Using the NFC feature AirPrint Google Cloud Print™...
Page 144 5. Useful Management Tools Accessing management tools Easy Capture Manager Samsung AnyWeb Print Easy Eco Driver Using SyncThru™ Web Service Using Samsung Easy Document Creator Using Samsung Easy Printer Manager Using Samsung Printer Status Using Samsung Printer Experience 6. Troubleshooting Paper feeding problems...
Page 145: Software Installation
1. Software Installation This chapter provides instructions for installing essential and helpful software for use in an environment where the machine is connected via a cable. A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network"...
Page 146: Installation For Mac
Installation for Mac Make sure that the machine is connected to your computer and Select USB Connected Printer on the Printer Connection Type and powered on. click Continue. Insert the supplied software CD into your CD-ROM drive. Click Add Printer button to select your printer and add it to your printer list.
Page 147: Reinstallation For Mac
Reinstallation for Mac If the printer driver does not work properly, uninstall the driver and reinstall it. Open the Applications folder > Samsung > Printer Software Uninstaller. To uninstall printer software, click Continue. Check the program you want to delete and click Uninstall.
Page 148: Installation For Linux
Installation for Linux You need to download the Linux software packages from the Samsung website When the installation is finished, launch printing utility(Go to System > Administration > Printing or execute "system-config-printer" to install the printer software (http://www.samsung.com > find your product >...
Page 149: Reinstallation For Linux
Reinstallation for Linux If the printer driver does not work properly, uninstall the driver and reinstall it. Open Terminal program. Move to uld folder extracted from Unified Linux Driver package. Execute "./uninstall.sh" command (If you're not logged in as root, execute the command with "sudo"...
Page 150 • Wired network setup • Installing driver over the network • IPv6 configuration • Wireless network setup • Samsung Mobile Print • Using the NFC feature • AirPrint • Google Cloud Print™ Supported optional devices and features may differ according to your model (see "Features by...
Page 151: Using A Network-Connected Machine
Useful network programs There are several programs available to setup the network settings easily in a SyncThru™ Web Admin Service network environment. For the network administrator especially, managing several machines on the network is possible. Web-based machine management solution for network administrators. SyncThru™...
Page 152: Wired Network Setup
Wired network setup For example: Printing a network configuration report • MAC Address: 00:15:99:41:A2:78 • IP Address: 169.254.192.192 You can print Network Configuration Report from the machine’s control panel that will show the current machine’s network settings. This will help you to set up a network.
Page 153 Wired network setup Download the software from the Samsung website then unpack and IPv4 configuration using SetIP (Mac) install it: (http://www.samsung.com > find your product > Support or Downloads). Before using the SetIP program, disable the computer firewall from System Preferences >...
Page 154 When the message that warns that all applications will close on your computer appears, click Continue. Download the SetIP program from the Samsung web site and extract it. Select Network Connected Printer(Wired or Wireless) on the Printer Connection Type and click Set IP Address button.
Page 155: Installing Driver Over The Network
Installing driver over the network Insert the supplied software CD into your CD-ROM drive. • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 7). • This feature is not available for the machine that does not support the network interface (see "Rear view"...
Page 156 Samsung website, http://www.samsung.com >find your product > Support or downloads. • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD. Make sure that the machine is connected to the network and powered on.
Page 157 Installing driver over the network Silent installation Mode Command- line Definition Description /p”<port name>” or Specifies printer port. Printer port name can be Silent installation mode is an installation method that does not require any user specified as IP address, /P”<port name>”...
Page 158 Installing driver over the network Command- line Definition Description Command- line Definition Description /a”<dest_path>” or Specifies destination path Since machine drivers /x or Uses existing machine This command provides a for installation. should be installed on the driver files to create printer way to install a printer /A”<dest_path>”...
Page 159 Installing driver over the network Command- line Definition Description /o or Opens Printers and Faxes This command will open folder after installation. Printers and Faxes folder Make sure that the machine is connected to your network and powered after the silent installation. /h, /H or /? Shows Command-line Usage.
Page 160 Select Network Connected Printer(Wired or Wireless) on the Printer Connection Type and click Continue. You need to download Linux software packages from the Samsung website to install the printer software (http://www.samsung.com> find your product > Click Add Printer button to select your printer and add it to your printer Support or Downloads).
Page 161 Run “installprinter” from the command line. This will bring up the Add Printer Wizard window. Setup the printer in this window referring to From the Samsung website, download and unpack the UNIX Printer the following procedures. Driver package to your computer.
Page 162 Installing driver over the network Setting up the printer On some UNIX OS, for example on Solaris 10, just added printers may not be enabled and/or may not accept jobs. In this case run the following two To add the printer to your UNIX system, run ‘installprinter’ from the command commands on the root terminal: line.
Page 163 Installing driver over the network Check the Make Default option to set this printer as default. Click OK to add the printer. 2. Using a Network-Connected Machine...
Page 164: Ipv6 Configuration
IPv6 configuration IPv6 is supported properly only in Windows Vista or higher. From the control panel Activating IPv6 • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 7 "Menu overview"...
Page 165 IPv6 configuration DHCPv6 address configuration From the SyncThru™ Web Service If you have a DHCPv6 server on your network, you can set one of the following options for default dynamic host configuration. Activating IPv6 • Accessing menus may differ from model to model (see "Accessing the Access a web browser, such as Internet Explorer, from Windows.
Page 166 IPv6 configuration • You can also set the DHCPv6. Address must be enclosed in '[ ]' brackets. • To manually set the IPv6 address: Check the Manual Address check box. Then, the Address/Prefix text box is activated. Enter the rest of the address (e.g.,:3FFE:10:88:194::AAAA.
Page 167: Wireless Network Setup
Wireless network setup Wireless network name and network password • Make sure your machine supports wireless networking. Wireless networking may not be available depending on the model (see "Features Wireless networks require higher security, so when an access point is first set up, by model"...
Page 168 Wireless network setup Introducing wireless set up methods You can set wireless settings either from the machine or the computer. Choose the setting method from the below table. Some wireless network installation types may not be available depending on the model or country. Set up method Connecting method Description &...
Page 169 Wireless network setup Set up method Connecting method Description & Reference From the computer Windows user, see "Ad hoc via USB cable" on page 176. Mac user, see "Ad hoc via USB cable" on page 184. Without Access Point Wi-Fi Direct setup See "Setting the Wi-Fi Direct for mobile printing"...
Page 170 Wireless network setup Choosing your type Using the WPS button There are two methods available to connect your machine to a wireless network If your machine and an access point (or wireless router) support Wi-Fi Protected using the (WPS) button on the control panel. Setup™...
Page 171 Wireless network setup Machines with a display screen Connecting in PIN mode Select (Menu) > Network > Wireless > WPS Setting > PIN on the Connecting in PBC mode control panel. Or press and hold the (WPS) button on the control panel for more Select (Menu) >...
Page 172 Wireless network setup Using the menu button In the following cases, the machine automatically re-connects to the wireless network: • The machine is turned off and on again. • The access point (or wireless router) is turned off and on again. Some menus may not appear in the display depending on options or models.
Page 173 Setup using Windows Insert the supplied software CD into your CD-ROM drive. Shortcut to the Samsung Easy Wireless Setup program without the CD: If you have installed the printer driver once, you can access the Samsung Easy Wireless Setup program without the CD (see "Accessing management tools"...
Page 174 Wireless network setup Select Wireless network connection on the Printer Connection Type Select Using a USB cable on the Select the Wireless Setup Method screen. Then, click Next. screen. Then, click Next. On the Are you setting up your printer for the first time? screen, select Yes, I will set up my printer's wireless network.
Page 175 Wireless network setup After searching, the window shows the wireless network devices. Select the name (SSID) of the access point you want to use and click Next. The wireless network security window appears when the access point has security settings. Enter the Network Password of the access point (or router).
Page 176 Turn on your computer, access point, and machine. • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager (see "Setting up Wi-Fi Direct" on page 191). Insert the supplied software CD into your CD-ROM drive.
Page 177 Wireless network setup Select Wireless network connection on the Printer Connection Type Select Using a direct wireless connection on the Select the Wireless screen. Then, click Next. Setup Method screen. Then, click Next. On the Are you setting up your printer for the first time? screen, select Yes, I will set up my printer's wireless network.
Page 178 Wireless network setup Ad hoc via USB cable Even if your computer is running Windows 7 or hight, you cannot use this feature if your PC does not support wireless network. Set the wireless If you do not have an access point (AP), you may still connect the machine network using a USB cable (see "Access point via USB cable"...
Page 179 Wireless network setup Creating the ad hoc network in Windows Select Wireless network connection on the Printer Connection Type screen. Then, click Next. Turn on your computer and the wireless network machine. Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, click Start >...
Page 180 Wireless network setup After searching the wireless networks, a list of wireless networks your The window showing the wireless network setting appears. Check the machine has searched appears. Click Advanced Setting. settings and click Next. • Enter the wireless Network Name: Enter the SSID name you want (SSID Before entering the IP address for the machine, you must know the is case-sensitive).
Page 181 Wireless network setup - Subnet Mask: 255.255.0.0 (Use the computer’s subnet mask.) Setup using Mac - Gateway: 169.254.133.1 The Wireless Network Setting Complete window appears. Click Next. Access point via USB cable When the wireless network settings are completed, disconnect the USB cable between the computer and machine.
Page 182 Wireless network setup Double-click the CD-ROM icon that appears on your Mac desktop. Select Configuration of Wireless network on the Printer Connection Type and click Continue. • For Mac OS X 10.8, double-click the CD-ROM that appears on Finder. Double-click the MAC_Installer folder > Installer OS X icon. Click Continue.
Page 183 Wireless network setup If Wireless Settings screen appears, select Using a USB cable and click After searching, the window shows the wireless network devices. Select Next. the name (SSID) of the access point you want to use and click Next. If the screen does not appear, go to step 15.
Page 184 • WiFi-enabled Mac running Mac OS 10.7 or higher and an access point (router) • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager (see "Setting up Wi-Fi Direct" on page 191). • Software CD that was provided with your machine •...
Page 185 Wireless network setup Read the license agreement and click Continue. If Wireless Settings screen appears, select Using a direct wireless connection and click Next. Click Agree to agree to the license agreement. If the screen does not appear, go to step 13. Click Install.
Page 186 Wireless network setup Ad hoc via USB cable If below screen appears, press the (WPS) button from the control panel If you do not have an access point (AP), you may still connect the machine within 2 minutes. wirelessly to your computer by setting up an ad hoc wireless network by following these simple directions.
Page 187 Wireless network setup Double-click the CD-ROM icon that appears on your Mac desktop. Select Configuration of Wireless network on the Printer Connection Type and click Continue. • For Mac OS X 10.8, double-click the CD-ROM that appears on Finder. Double-click the MAC_Installer folder > Installer OS X icon. Click Continue.
Page 188 Wireless network setup After searching the wireless networks, a list of wireless networks your The window showing the wireless network settings appears. Check the machine has searched appears. Click Advanced Setting. settings and click Next. • Enter the wireless Network Name: Enter the SSID name (SSID is case- Before entering the IP address for the machine, you must know the sensitive).
Page 189 Wireless network setup - Subnet Mask: 255.255.0.0 (Use the computer’s subnet mask.) Using a network cable - Gateway: 169.254.133.1 When the window that tells you that the network cable connection is Machines that do not support the network port will not be able to use this confirmed appears, disconnect the network cable and click Next.
Page 190 Wireless network setup Printing a network configuration report Using SyncThru™ Web Service You can identify the network settings of your machine by printing a network Before starting wireless parameter configuration, check the cable connection configuration report. status. See "Printing a network configuration report" on page 150. Check whether or not the network cable is connected to the machine.
Page 191 Wireless network setup The confirmation window appears, please check your wireless setup. If the setup is right, click Apply. Wizard will help you setup the wireless network configuration. However, if you want to set the wireless network directly, select Custom. Disconnect the network cable (standard or network).
Page 192 Wireless network setup Click Wireless > Custom. Turning the Wi-Fi network on/off You can also turn the Wi-Fi network on/off. If your machine has a display, you can also turn on/off the Wi-Fi from the Setting the Wi-Fi Direct for mobile printing machine’s control panel using the Network menu.
Page 193 Network Password that is randomly generated by default. From the USB cable-connected computer(recommended) After the driver installation is complete, Samsung Easy Printer Manager can be From the machine (Machines with a display screen) used to change Wi-Fi Direct settings.
Page 194 The machine does not support wireless networking (see "Features by • After setting up Wi-Fi Direct, you need to download the mobile printing model" on page 7). application (For example: Samsung Mobile printer) to print from your smartphone. Connecting Failure - SSID Not Found •...
Page 195 Wireless network setup Connecting Failure - Invalid Security If the printing job is not working in DHCP mode, the problem may be caused • Security is not configured correctly. Check the configured security on your by the automatically changed IP address. Compare the IP address between access point and machine.
Page 196 Wireless network setup Connect to a network printer. Then reconnect the IP address. • Check the wireless reception around the machine. If the router is far from the machine or there is an obstacle, you might have difficulty receiving the signal.
Page 197 • You cannot use infrastructure mode and ad hoc mode at the same time for Samsung wireless network machines. • The machine is within the range of the wireless network. •...
Page 198 Samsung Mobile Print What is Samsung Mobile Print? Supported Mobile OS Samsung Mobile Print is a free application that enables users to print photos, • Android OS 2.3 or higher documents, and web pages directly from your smartphone or tablet. Samsung •...
Page 199 • NFC and Wi-Fi Direct enabled, Samsung Mobile Print app installed mobile feature, Samsung Mobile Print app needs to be installed on your mobile device. device with Android OS 4.0 or higher. • Depending on the material of the mobile device cover, NFC recognition Only Android OS 4.1 or higher will automatically enable the Wi-Fi Direct...
Page 200 ) on your printer. Wait few seconds for the mobile device to connect to the printer. Wait few seconds for the Samsung Mobile Print app to start. • For some mobile devices, NFC tag might not be located at the back of the mobile device.
Page 201 NFC tag( ) on your printer. Wait few seconds for the Samsung Mobile Print app to start. • For some mobile devices, NFC tag might not be located at the back of the • For some mobile devices, NFC tag might not be located at the back of the mobile device.
Page 202 ) on your printer. Select the content you want to send fax. Wait few seconds for the Samsung Mobile Print app to start. If necessary, enter the fax number and change the fax option by pressing Tag the NFC tag on your mobile device (usually located on the back of the mobile device) over the NFC tag( ) on your printer.
Page 203 ) on your printer. The printer starts faxing the content. Wait a few seconds for the Samsung Mobile Print app to start. • For some mobile devices, NFC tag might not be located at the back of the mobile device. Check the location of the NFC antenna on your mobile device before tagging.
Page 204 Using the NFC feature Select device status icon. Select Google Cloud Print > Register Google Cloud Printer. Tag the NFC tag on your mobile device (usually located on the back of the mobile device) over the NFC tag( ) on your printer. Wait a few seconds for the mobile device to connect to the printer.
Page 205 AirPrint Type in the ID and Password, then click Login. If it’s your first time logging into SyncThru™ Web Service, type in the below default ID and Only AirPrint certified machines can use the AirPrint feature. Check the box password. We recommend you to change the default password for your machine came in for the AirPrint certified mark.
Page 206 AirPrint Cancelling print job: To cancel the printing job or view the print summary, click the print center icon ( ) in multitasking area. You can click cancel in the print center. 2. Using a Network-Connected Machine...
Page 207 Confirm your printer in the pop-up window. Now your printer is registered with Google Cloud Print™ service. In order to use this feature, Samsung Mobile Print app needs to be installed on your mobile device. Registering from the Chrome Browser Open Samsung Mobile Print app from your mobile device.
Page 208 Google Cloud Print™ Open the Chrome browser. Click Register. The confirmation pop-up window appears. Visit www.google.com. Sign in to the Google website with your Gmail™ address. If you set the browser to block pop-ups, the confirmation window will not appear. Allow the site to show pop-ups. Enter your printer’s IP address in the address field and press the Enter key or click Go.
Page 209 Google Cloud Print™ Tap the Cloud Print button. Printing with Google Cloud Print™ Set the printing options if you want. The printing procedure varies depending on the application or the device you Tap Click here to Print. are using. You can see the application list that supports Google Cloud Print™ service.
Page 210 3. Useful Setting Menus This chapter explains how to browse the current status of your machine, and the method of setting for advanced machine setup. • Before you begin reading a chapter • Print menu • Copy menu • Fax menu •...
Page 211 Before you begin reading a chapter This chapter explains all the features available for this series' models to help users easily understand the features. You can check the features available for each model in the Basic Guide (see "Menu overview" on page 33). The following are tips for using this chapter •...
Page 212 Print menu Item Description Some menus may not appear in the display depending on options or You can set the machine to print copies on both sides of models. If so, it is not applicable to your machine (see "Menu overview" on paper.
Page 213 Copy menu Item Description Copy feature You can set the machine to print copies on both sides of paper. • 1 Sided: Scans one side of an original and prints it on Some menus may not appear in the display depending on options or one side of the paper.
Page 214 Copy menu Item Description Item Description Set the machine to sort the copy job. For example, if you Prints an image without its background. This copy make 2 copies of a 3 page original, one complete 3 page feature removes the background color and can be document will print followed by a second complete helpful when copying an original containing color in document.
Page 215 Copy menu Copy Setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 33). To change the menu options: Press (copy) > (Menu) >...
Page 216 Fax menu Item Description Fax Feature Sends a fax to multiple destinations (see "Sending a fax to multiple destinations" on page 68). • Some menus may not appear in the display depending on options or Multi Send models. If so, it is not applicable to your machine (see "Menu overview" You cannot send a color fax using this feature.
Page 217 Fax menu To change the menu options: Item Description • Press (fax) > (Menu) > Fax Setup > Sending on the control panel. Stores the received fax in memory without printing out. To print received documents, you need to enter the Secure Receive password.
Page 218 Fax menu Item Description Receiving setup Automatically reduces an incoming fax page to fit the Auto Reduction size of the paper loaded in the machine. Some menus may not appear in the display depending on options or Discards a specific length from the end of the received Discard Size fax.
Page 219 Auto Power Off each fax page that you send. panel (make sure the main power switch is on). • If you run the printer driver or Samsung Easy Sets the fax number which will be printed at the top of Fax Number Printer Manager, the time automatically each fax page that you send.
Page 220 System setup Item Description Item Description You can set the condition to wake up from power-save Determine whether or not the machine continues mode. printing when it detects the paper does not match the paper settings. • On: The machine wake up from the power save mode on the following cases: •...
Page 221 System setup Item Description Paper setup Allows you to save print resources and enables eco- friendly printing. • Default Mode: Select whether to turn the Eco mode Some menus may not appear in the display depending on options or on or off. models.
Page 222 System setup Item Description Sound / Volume Turns on or off the sounds from the telephone line through the speaker, such as a dial tone or a fax tone. With this option set to Comm. which means the speaker Some menus may not appear in the display depending on options or is on until the remote machine answers.
Page 223 System setup Item Description Report Prints information on the faxes you have recently Fax Sent sent. Some menus may not appear in the display depending on options or Prints the document list currently stored for Scheduled Jobs delayed faxes along with the starting time and models.
Page 224 Configure the network transmission speed. Wireless Selects this option to use the wireless network. Shows the machine’s serial number. When you call for Serial Number service or register as a user on the Samsung website, you can find this. 3. Useful Setting Menus...
Page 225 System setup Option Description Option Description You can activate or deactivate the following protocols. • MDNS: You have to enable this option to use MDNS (Multicast Domain Name System) protocol. • Net. Activate: : You can set whether to use Ethernet •...
Page 226 4. Special Features This chapter explains special copying, scanning, faxing, and printing features. • Altitude adjustment • Entering various characters • Setting up the fax address book • Printing features • Scan features • Fax features • The procedures in this chapter are mainly based on Windows 7. •...
Page 227: Altitude Adjustment
High3: 3,000 m(9,842 ft)-4,000 m(13,123 ft) • High4: 4,000 m(13,123 ft)-5,000 m(16,404 ft) You can set the altitude value from Device Settings in Samsung Easy Printer Manager program or Machine section in Printer Settings Utility program. • For Windows and Mac users, you set from Samsung Easy Printer Manager >...
Page 228: Entering Various Characters
Entering various characters As you perform various tasks, you may need to enter names and numbers. For Keypad letters and numbers example, when you set up your machine, you enter your name or your company’s name, and the fax number. When you store fax numbers or email addresses in memory, you may also enter the corresponding names.
Page 229 Entering various characters Assigned numbers, letters, or characters M N O m n o 6 P Q R S p q r s 7 T U V t u v 8 W X Y Z w x y z 9 &...
Page 230 Setting up the fax address book You can set up speed number with the fax numbers you use frequently via Using speed dial numbers SyncThru™ Web Service and then easily and quickly enter fax numbers by entering the location numbers assigned to them in address book. When you are prompted to enter a destination number while sending a fax, enter the speed dial number at which you stored the number you want.
Page 231: Setting Up The Fax Address Book
Setting up the fax address book Press (Stop/Clear) to return to ready mode. Editing group dial numbers Registering a group dial number Select (fax) > (Address Book) > New & Edit > Group Dial on the control panel. Select (fax) > (Address Book) >...
Page 232 Setting up the fax address book Searching address book for an entry There are two ways to search for a number in memory. You can either scan from A to Z sequentially, or you can search by entering the first letters of the name associated with the number.
Page 233 Printing features • For basic printing features, refer to the Basic Guide (see "Basic printing" If Printing preferences has a ►, you can select other printer drivers on page 55). connected to the selected printer. • This feature may not be available depending on model or optional goods (see "Features by model"...
Page 234: Printing Features
• The XPS printer driver can be installed only on Windows Vista OS or Click Print. higher. • For models that provide XPS driver from the Samsung website, http:// Type in the destination path and the file name, and then click OK.
Page 235 Printing features Understanding special printer features You can use advanced printing features when using your machine. To take advantage of the printer features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print settings.
Page 236 Printing features Item Description Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet. Booklet Printing • If you want to make a booklet, you need to print on Letter, Legal, A4, US Folio, or Oficio sized print media. •...
Page 237 Printing features Item Description • Double-sided • Off: Disables this feature. Printing • Long Edge: This option is the conventional layout used in bookbinding. • Double-sided Printing (Manual) • Short Edge: This option is the conventional layout used in calendars. Paper Options Changes the size of a document to appear larger or smaller on the printed page by entering in a percentage by which to enlarge or decrease the document.
Page 238 Printing features Item Description a To change the print settings from your software application, access Printing Preferences. b Click the Advanced tab, select Edit from the Watermark drop-down list. The Edit Watermarks window appears. Watermark c Select the watermark you want to edit from the Current Watermarks list and change the watermark message and options. (Editing a watermark) d Click Update to save the changes.
Page 239 Printing features Item Description a To save the document as an overlay, access Printing Preferences. b Click the Advanced tab, and select Edit from the Text drop-down list. Edit Overlay window appears. c In the Edit Overlay window, click Create. Overlay d In the Save As window, type a name up to eight characters in the File name box.
Page 240 Select your machine from the Select Printer drop-down list and click To install this program: Browse. Download the software from the Samsung website then unpack and install it: Select the file you wish to print and click Open. (http://www.samsung.com > find your product > Support or Downloads).
Page 241 Printing features Using the right-click menu Mac printing Right-click on the PDF file to print and select Direct Printing. The Direct Printing Utility window appears with the PDF file is added. Some features may not be available depending on models or options. It means that the features are not supported.
Page 242 Printing features Changing printer settings Printing on both sides of the paper You can use advanced printing features when using your machine. Some features may not be available depending on models or options. It Open an application and select Print from the File menu. The machine name, means that the features are not supported (see "Features by model"...
Page 243 Printing features Using help Printing from applications Click the question mark on the bottom-left corner of the window and click on There are a lot of Linux applications that allow you to print using Common UNIX the topic you want to know about. A pop-up window appears with information Printing System (CUPS).
Page 244 Printing features Printing files Unix printing You can print text, image, pdf files on your machine using the standard CUPS directly from the command line interface. The CUPS lp or lpr utility allows Some features may not be available depending on models or options. It you to do that.
Page 245 Printing features To take advantage of the printer features provided by your printer driver, Automatic/manual duplex printing may not be available depending on press Properties. models. You can alternatively use the lpr printing system or other applications for odd-even printing (see "Features by model" on page 7). Press OK to start the print job.
Page 246 Printing features Printer-Specific Settings tab Select various options in the JCL and General frames to customize various settings. These options are specific to the printer and depend on the PPD file. 4. Special Features...
Page 247 • The maximum resolution that can be achieved depends upon various • Samsung Easy Document Creator: You can use this program to scan factors, including computer speed, available disk space, memory, the images or documents. We recommend using scan features with the size of the image being scanned, and bit depth settings.
Page 248: Scan Features
(see "Features by model" on page 7). locally" on page 29). Place a single document (see "Loading originals" on page 52). Open Samsung Easy Printer Manager (see "Using Samsung Easy Printer Manager" on page 270). Select the appropriate machine from the Printer List.
Page 249 Select your registered computer ID, and enter the Password if necessary. Scanning to WSD ID is the same ID as the registered scan ID for Samsung Easy Printer Scans the originals and saves the scanned data on a connected computer if the •...
Page 250 Scan features Scanning begins. • The IP address for WSD printer is http://IP address/ws/ (example: http:// 111.111.111.111/ws/). • If no WSD printer is displayed in the list, click The printer that I want Scanning from image editing program isn't listed > Add a printer using a TCP/IP address or hostname and select Web Services Device from Device type.
Page 251 Scan features Click File > Import, and select the scanner device. Make sure that the machine is connected to your computer and powered on. Set the scan options. Place a single document (see "Loading originals" on page 52). Scan and save your scanned image. Scanning using the WIA driver Your machine supports the Windows Image Acquisition (WIA) driver for scanning images.
Page 252 Scan features Scanning from network connected machine Mac scanning Network or wireless model only (see "Features by model" on page 7). Scanning from USB connected machine Make sure that your machine is connected to a network. Make sure that the machine is connected to your computer and powered on.
Page 253 • You can also scan using TWAIN-compliant software, such as Adobe Photoshop. • You can scan using Samsung Scan Assistant software. Open the Applications folder > Samsung folder > Samsung Scan Assistant. Linux scanning Make sure that the machine is connected to your computer and powered on.
Page 254 Fax features • For basic faxing features, refer to the Basic Guide (see "Basic faxing" on Redialing the fax number page 67). • M267xN/M287xND/M287xDW does not support fax features. Press (Redial/Pause) button on the control panel. Select the fax number you want. Ten recently sent fax numbers with ten received Caller IDs are shown.
Page 255: Fax Features
You can send a fax from your computer without going to the machine. present. You cannot send a color fax using this feature. To send a fax from your computer, the Samsung Network PC Fax program must be installed. This program will be installed when you installed the printer Place a single document face down on the document glass, or load the driver.
Page 256 Fax features To enter more fax numbers, press OK when Yes highlights and repeat Adding documents to a reserved fax steps 5. Place a single document face down on the document glass, or load the documents face up into the document feeder. •...
Page 257 Fax features Sending a priority fax Forwarding a sent fax to another destination This function is used when a high priority fax need to be sent ahead of reserved You can set the machine to forward the sent fax to other destination by a fax. If operations.
Page 258 Fax features Forwarding a received fax Forward options may not be available depending on model or optional goods (see "Variety feature" on page 10). You can set the machine to forward the received fax to other destination by a fax or a PC.
Page 259 Fax features Changing the receive modes This setting may not be available depending on your country. Press (fax) > (Menu) > Fax Setup > Receiving > Receive Mode Press OK. on the control panel. Press (Stop/Clear) to return to ready mode. Select the option you want.
Page 260 Fax features • If you have set your machine to this mode and your answering machine Receiving faxes using DRPD mode is switched off, or no answering machine is connected to EXT socket, your machine automatically goes into Fax mode after a predefined Distinctive Ring is a telephone company service which enables an user to use a number of rings.
Page 261 Fax features Receiving in secure receiving mode Printing faxes on both sides of the paper • Some menus may not appear on the display depending on options or This feature may not be available depending on model or optional goods models.
Page 262 Fax features Press OK. Press (Stop/Clear) to return to ready mode. Receiving faxes in memory Since your machine is a multi-tasking device, it can receive faxes while you are making copies or printing. If you receive a fax while you are copying or printing, your machine stores incoming faxes in its memory.
Page 263 • Accessing management tools • Easy Capture Manager • Samsung AnyWeb Print • Easy Eco Driver • Using SyncThru™ Web Service • Using Samsung Easy Document Creator • Using Samsung Easy Printer Manager • Using Samsung Printer Status • Using Samsung Printer Experience...
Page 264: Accessing Management Tools
Accessing management tools Samsung provides a variety of management tools for Samsung printers. Make sure that the machine is connected to your computer and powered on. From the Start menu, select Programs or All Programs. • For Windows 8, from the Charms, select Search > Apps.
Page 265: Easy Capture Manager
Easy Capture Manager • Available for Windows OS users only. • This feature may not be available depending on model or optional goods (see "Software" on page 7). Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key. Now you can easily print your captured screen as captured or edited. 5.
Page 266: Samsung Anyweb Print
This tool helps you screen-capture, preview, scrap, and print Windows Internet Explorer pages more easily than when you use an ordinary program. Download the software from the Samsung website then unpack and install it: (http://www. samsung.com > find your product > Support or Downloads).
Page 267: Easy Eco Driver
Easy Eco Driver • This feature may not be available depending on model or optional goods (see "Software" on page 7). • Available for Windows OS users only (see "Software" on page 7). With the Easy Eco Driver, you can apply Eco features to save paper and toner before printing. Easy Eco Driver also allows you simple editing such as removing images and texts, and more.
Page 268 Using SyncThru™ Web Service Click Login on the upper right of the SyncThru™ Web Service website. • Internet Explorer 6.0 or higher is the minimum requirement for SyncThru™ Web Service. Type in the ID and Password then click Login. • SyncThru™...
Page 269: Using Syncthru™ Web Service
You can also connect to • Print information: Prints reports such as system related reports, e-mail Samsung website or download drivers by selecting the Link menu. address, and font reports. • Firmware Upgrade: Upgrade your machine’s firmware.
Page 270 Using SyncThru™ Web Service Start a web browser, such as Internet Explorer, from Windows. If you have not configured outgoing server environment, go to Settings > Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field Network Settings > Outgoing Mail Server(SMTP) to configure network and press the Enter key or click Go.
Page 271: Using Samsung Easy Document Creator
Using Samsung Easy Document Creator Samsung Easy Document Creator is an application to help users scan, compile, and save documents in multiple formats, including .epub format. These documents can be shared via social networking sites or fax. Whether you’re a student needing to organize research from the library or a stay-at-home mom sharing scanned pictures from last year’s birthday party, Samsung Easy...
Page 272 Understanding Samsung Easy Printer Manager To open the program: For Windows, Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager > Samsung Easy Printer Manager. Printer list The Printer List displays printers installed on your •...
Page 273: Using Samsung Easy Printer Manager
Using Samsung Easy Printer Manager Printer This area gives you general information about your Quick links Displays Quick links to machine specific functions. This information machine. You can check information, such as the machine’s section also includes links to applications in the advanced model name, IP address (or Port name), and machine settings.
Page 274 Using Samsung Easy Printer Manager Fax to PC Settings Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine. This menu includes settings related to the basic fax functionality of the selected device.
Page 275 Using Samsung Printer Status The Samsung Printer Status is a program that monitors and informs you of the Icon Mean Description machine status. Normal The machine is in ready mode and experiencing no errors or warnings. • The Samsung Printer Status window and its contents shown in this user’s...
Page 276: Using Samsung Printer Status
Using Samsung Printer Status Order Supplies You can order replacement toner cartridge(s) from online. User’s Guide You can view the online User’s Guide. This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user’s guide.
Page 277 Using Samsung Printer Experience Samsung Printer Experience is a Samsung application that combines Samsung machine settings and machine management into one location. You The screenshot may differ depending on the model you are using. can set device settings, order supplies, open troubleshooting guides, visit Samsung’s web site, and check connected machine information.
Page 278: Using Samsung Printer Experience
Adding/Deleting Printers connected to the Internet to use this feature. If you do not have any printer added to the Samsung Printer Experience, or if This button opens the Troubleshooting Guide you want to add/delete a printer, follow the instructions below.
Page 279 Select the printer settings, such as the number of copies and orientation. Click the Print button to start the print job. From the Charms, select Settings. Or, right-click the Samsung Printer Experience page and select Settings. Select Remove Printer Select the printer you want to delete.
Page 280 Using Samsung Printer Experience Cancelling a print job Basic tab If the printing job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar.
Page 281 Using Samsung Printer Experience Advanced tab Security tab Some features may not be available depending on the model or options. If this tab is not shown or disabled, it means that these features are not supported. Paper settings This option allows you to set the basic paper handling specifications.
Page 282 Place a single document face down on the document glass, or load the documents face up into the document feeder. Click the Samsung Printer Experience tile on the Start screen. Click Scan ( Set up the scanning parameters such as image type, document size, and resolution.
Page 283 6. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Paper feeding problems • Power and cable connecting problems • Printing problems • Printing quality problems • Copying problems • Scanning problems • Faxing problems •...
Page 284: Paper Feeding Problems
Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam. Paper sticks together. • Check the maximum paper capacity of the tray. • Make sure that you are using the correct type of paper. • Remove paper from the tray and flex or fan the paper. •...
Page 285: Power And Cable Connecting Problems
Power and cable connecting problems Condition Suggested solutions The machine is not receiving power, • Connect the machine to the electricity supply first. If the machine has a (Power/Wake Up) button on the control, or the connection cable between the press it.
Page 286 Printing problems Condition Possible cause Suggested solutions The machine does not The machine is not receiving power. Connect the machine to the electricity supply first. If the machine has a (Power/ print. Wake Up) button on the control, press it. The machine is not selected as the default Select your machine as your default machine in Windows.
Page 287: Printing Problems
Printing problems Condition Possible cause Suggested solutions The machine does not The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct. print. The printer driver may be incorrectly installed. Uninstall and reinstall the machine’s driver. The machine is malfunctioning.
Page 288 Printing problems Condition Possible cause Suggested solutions The wrong printer driver was selected. Check the application’s printer selection menu to ensure that your machine is selected. The software application is malfunctioning. Try printing a job from another application. The operating system is malfunctioning. Exit Windows and reboot the computer.
Page 289 Printing problems Condition Possible cause Suggested solutions The machine does not Paper size and paper size setting do not match. Set the correct paper size in the Custom in Paper tab in Printing Preferences (see print special-sized paper, "Opening printing preferences" on page 57). such as billing paper.
Page 290 Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem. Condition Suggested solutions Light or faded print •...
Page 291: Printing Quality Problems
Printing quality problems Condition Suggested solutions Toner specks • The paper may not meet specifications; for example, the paper may be too moist or rough. • The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 86). •...
Page 292 Printing quality problems Condition Suggested solutions Vertical lines If black vertical streaks appear on the page: • The surface (drum part) of the cartridge inside the machine has probably been scratched. Remove the cartridge and install a new one (see "Replacing the toner cartridge" on page 79, "Replacing the imaging unit" on page 82). If white vertical streaks appear on the page: •...
Page 293 Printing quality problems Condition Suggested solutions Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one (see "Replacing the toner cartridge"...
Page 294 Printing quality problems Condition Suggested solutions Misformed characters • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. Page skew • Ensure that the paper is loaded properly. • Check the paper type and quality. •...
Page 295 Printing quality problems Condition Suggested solutions Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty •...
Page 296 Printing quality problems Condition Suggested solutions Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page 86). • Check the paper type and quality. • Remove the toner cartridge and then, install a new one (see "Replacing the toner cartridge" on page 79). If the problem persists, the machine may require repair.
Page 297 Printing quality problems Condition Suggested solutions Curl If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. •...
Page 298: Copying Problems
Copying problems Condition Suggested solutions Copies are too light or too dark. Adjust the darkness in copy feature to lighten or darken the backgrounds of copies (see "Changing the settings for each copy" on page 62). If the defect still appears after set the Copy Feature >...
Page 299 Scanning problems Condition Suggested solutions The scanner does not work. • Make sure that you place the original to be scanned face down on the scanner glass, or face up in the document feeder (see "Loading originals" on page 52). •...
Page 300: Scanning Problems
Scanning problems Condition Suggested solutions Message appears on your • There may be a copying or printing job in progress. Try your job again when that job is finished. computer screen: • The selected port is currently being used. Restart your computer and try again. •...
Page 301 Faxing problems Condition Suggested solutions The machine is not working, • Unplug the power cord and plug it in again. there is no display, or the • Ensure that there is power being supplied to the electrical outlet. buttons are not working. •...
Page 302: Faxing Problems
Faxing problems Condition Suggested solutions Some of the words on an The fax machine sending the fax had a temporary document jam. incoming fax are stretched. There are lines on the originals Check your scan unit for marks and clean it (see "Cleaning the scan unit" on page 91). you sent.
Page 303 Samsung Printer Experience is Samsung Printer Experience is not installed. Download the app. from the Windows Store and install it. not shown when you click more settings.
Page 304: Operating System Problems
Operating system problems Common Mac problems Condition Suggested solutions The machine does not print PDF files Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. correctly. Some parts of graphics, text, or illustrations are missing.
Page 305 Operating system problems Common Linux problems Condition Suggested solutions There is no xsane nor simple-scan application on my For some Linux distributions, there might be no default scan application. To use scan features, install one of scan Linux machine. applications using download center supplied by the OS(ex. Ubuntu Software Center for Ubuntu, Install/Remove Software for openSUSE, Software for Fedora).
Page 306 Contact SAMSUNG worldwide If you have any comments or questions regarding Samsung products, contact Country/Region Customer Care Center WebSite the Samsung customer care center. 810-800-500-55-500 www.samsung.com/ BELARUS support Country/Region Customer Care Center WebSite 02-201-24-18 www.samsung.com/ 3004 (Toll Free) www.samsung.com/ be/support (Dutch)
Page 307 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 800-SAMSUNG (726-7864) www.samsung.com/ 1-800-751-2676 www.samsung.com/ CHILE cl/support latin/support [HHP] 02-24828200 (Spanish) DOMINICAN 400-810-5858 www.samsung.com/ CHINA REPUBLIC www.samsung.com/ cn/support latin_en/support Bogotá en el 600 12 72 www.samsung.com/ (English)
Page 308 (*0,20 €/Anruf aus dem dt. latin/support Festnetz, aus dem Mobilfunk (Spanish) max. 0,60 €/Anruf) HONDURAS GERMANY www.samsung.com/ [HHP] 0180 6 M SAMSUNG bzw. latin_en/support 0180 6 67267864* (English) (*0,20 €/Anruf aus dem dt. 3698 4698 www.samsung.com/ Festnetz, aus dem Mobilfunk hk/support (Chinese) max.
Page 309 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 800-SAMSUNG (800.7267864) www.samsung.com/ 261 03 710 www.samsung.com/ ITALIA LUXEMBURG it/support be_fr/support 1-800-SAMSUNG (726-7864) www.samsung.com/ 0800 333 www.samsung.com/ MACAU JAMAICA latin_en/support support (English) MACEDONIA 023 207 777 0120-363-905 www.samsung.com/...
Page 310 Dedykowana infolinia do obsługi 815 56480 www.samsung.com/ zapytań dotyczących telefonów NORWAY POLAND no/support komórkowych: 801-672-678* lub +48 22 607-93-33* 800-SAMSUNG (800 - 726 7864) www.samsung.com/ ae/support (English) * (koszt połączenia według taryfy OMAN operatora) www.samsung.com/ ae_ar/support (Arabic) 808 20 7267 www.samsung.com/...
Page 311 SAMSUNG) Apel GRATUIT 0771 726 7864 (0771-SAMSUNG) www.samsung.com/ 8-800-555-55-55 (VIP care 8-800- www.samsung.com/ SWEDEN RUSSIA se/support 555-55-88) ru/support 0800 726 78 64 (0800-SAMSUNG) www.samsung.com/ 800 247 3457 (800 24/7 HELP) www.samsung.com/ ch/support (German) sa/home SWITZERLAND SAUDI ARABIA www.samsung.com/ www.samsung.com/ ch_fr/support (French)
Page 312 VENEZUELA TURKEY ve/support tr/support 1800 588 889 www.samsung.com/ 80-1000-12 www.samsung.com/ VIETNAM TUNISIA vn/support n_africa/support 0211 350370 www.samsung.com/ 800-SAMSUNG (800 -726 7864) www.samsung.com/ ZAMBIA support ae/support (English) U.A.E www.samsung.com/ ae_ar/support (Arabic) 0330 SAMSUNG (7267864) www.samsung.com/ uk/support U.S.A 1-800-SAMSUNG (726-7864) www.samsung.com/ us/support...
Page 313 Glossary The following glossary helps you get familiar with the product by understanding the terminologies commonly used with printing as well as An Automatic Document Feeder (ADF) is a scanning unit that will automatically mentioned in this user’s guide. feed an original sheet of paper so that the machine can scan some amount of the paper at once.
Page 314 Glossary BOOTP Coverage Bootstrap Protocol. A network protocol used by a network client to obtain its IP It is the printing term used for a toner usage measurement on printing. For address automatically. This is usually done in the bootstrap process of example, 5% coverage means that an A4 sided paper has about 5% image or text computers or operating systems running on them.
Page 315 Glossary DHCP A Dynamic Host Configuration Protocol (DHCP) is a client-server networking Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and protocol. A DHCP server provides configuration parameters specific to the DHCP printing. Generally, higher DPI results in a higher resolution, more visible detail client host requesting, generally, information required by the client host to in the image, and a larger file size.
Page 316 Glossary EtherTalk Error Correction Mode (ECM) is an optional transmission mode built into Class 1 A suite of protocols developed by Apple Computer for computer networking. It fax machines or fax modems. It automatically detects and corrects errors in the was included in the original Mac (1984) and is now deprecated by Apple in favor fax transmission process that are sometimes caused by telephone line noise.
Page 317 Glossary Gateway IEEE A connection between computer networks, or between a computer network The Institute of Electrical and Electronics Engineers (IEEE) is an international and a telephone line. It is very popular, as it is a computer or a network that non-profit, professional organization for the advancement of technology allows access to another computer or network.
Page 318 Glossary ITU-T The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM The International Telecommunication Union is an international organization rate indicates the number of single-sided sheets a printer can complete within established to standardize and regulate international radio and one minute.
Page 319 Glossary LDAP The Lightweight Directory Access Protocol (LDAP) is a networking protocol for Modified Huffman (MH) is a compression method for decreasing the amount of querying and modifying directory services running over TCP/IP. data that needs to be transmitted between the fax machines to transfer the image recommended by ITU-T T.4.
Page 320 Glossary NetWare A network operating system developed by Novell, Inc. It initially used Open Systems Interconnection (OSI) is a model developed by the International cooperative multitasking to run various services on a PC, and the network Organization for Standardization (ISO) for communications. OSI offers a protocols were based on the archetypal Xerox XNS stack.
Page 321 Glossary PostScript Protocol PostScript (PS) is a page description language and programming language used A convention or standard that controls or enables the connection, primarily in the electronic and desktop publishing areas. - that is run in an communication, and data transfer between two computing endpoints. interpreter to generate an image.
Page 322 Glossary TCP/IP Server Message Block (SMB) is a network protocol mainly applied to share files, The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of printers, serial ports, and miscellaneous communications between nodes on a communications protocols that implement the protocol stack on which the network.
Page 323 Glossary TWAIN Watermark An industry standard for scanners and software. By using a TWAIN-compliant A watermark is a recognizable image or pattern in paper that appears lighter scanner with a TWAIN-compliant program, a scan can be initiated from within when viewed by transmitted light. Watermarks were first introduced in Bologna, the program.
Page 324 Glossary WPA-PSK WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security.
Page 325 Index general setup canceling a reserved fax job copying delaying a fax transmission address book forwarding a received fax to another basic copying editing destination reducing or enlarging copies group editing general setup registering printing faxes on both sides of the paper using default settings address book setup...
Page 326 Index general settings linux scanning multi-purpose tray glossary loading tips on using using special media google cloud printing paper in manual feeder/multi-purpose tray special media loading originals network id copy driver installation ID copy button Linux UNIX common Mac problems Windows driver installation for network connected clearing original document...
Page 327 UNIX card stock using direct printing utility safety envelope printing a document information labels Linux symbols output support samsung printer experience preprinted paper UNIX Samsung Printer Status setting the paper size printing feature transparency scan feature problem print menu scanning...
Page 328 SyncThru Web Service system requirements general information USB cable SyncThru™ Web Service driver installation 29 using help toner cartridge estimated life watermark handling instructions create non-Samsung and refilled delete redistributing toner edit storing Windows tray common Windows problems Index...

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Samsung Xpress M2675FN User Manual

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4. Special Features

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6. Troubleshooting

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