Troubleshooting; Before Calling For Service - LG LDE3017ST Owner's Manual

T RO U B L E S H O OT I N G

BEFORE CALLING FOR SERVICE

Before you call for service, review this list.It may save you time and expense. The list includes common
occurrences that are not the result of defective workmanship or materials in this appliance.
Problem
Range is not level.
Cannot move
appliance easily.
Appliance must be
accessible for
service.
Oven control beeps
and displays any F
code error.
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
Surface units do not
work properly
Surface unit stops
glowing when
changed to a lower
setting
Areas of discoloration
on the cooktop
Frequent cycling on
and off of surface
units
46
• Poor installation.Place oven rack in center of oven. Place a level on the oven rack.
Adjust leveling legs at base of range until the oven rack is level.
• Be sure floor is level and strong and stable enough to adequately support range.
• If floor is sagging or sloping, contact a carpenter to correct the situation.
• Kitchen cabinet alignment may make range appear unlevel. Be sure cabinets are
square and have sufficient room for range clearance.
• Cabinets not square or are built in too tightly. Contact builder or installer to make
appliance accessible.
• Carpet interferes with range. Provide sufficient space so range can be lifted over
carpet.
• Anti-tip device engaged
• Electronic control has detected a fault condition.
Touch CLEAR OFF to clear the display and stop
beeping. Reprogram oven.
If fault recurs, record fault number. Touch
CLEAR OFF and contact a Service agent.
• Improper cookware being used.
- Use pans which are flat and match the diameter of the surface unit selected.
• In some areas, the power (voltage)may be low.
- Cover pan with a lid until desired heat is obtained.
• A fuse in your home may be blown or the circuit breaker tripped.
- Replace the fuse or reset the circuit breaker.
• Cooktop controls improperly set.
- Check to see the correct control is set for the surface unit you are using.
• This is normal. The unit is still on and hot.
• Food spillovers not cleaned before next use.
- See Cleaning the glass cooktop section.
• Hot surface on a model with a light-colored cooktop.
- This is normal. The surface may appear discolored when it is hot. This is
temporary and will disappear as the glass cools.
• This is normal.
- The element will cycle on and off to maintain the heat setting.
Possible Causes / Solutions
CODE CAUSE
F-3 Shorted keypad
F-10 Door locking system
don't operate
F-11 No heating