Rename the offending file(s) and try the operation again.
Q: I have a FAT32 disk, and when I try to copy a large file I
get an error saying there is not enough room on the drive-- I
have lots of free space!
A: FAT32 only allows files up to 4GB in size. To copy larger files,
please reformat the volume using MacOS Extended Format.
FAQs for PC Users:
Q: My computer does not recognize the drive.
A: Make sure all of your connections are secure. If you have an
add-on card, make sure it is working properly and/or update the
driver. Also, make sure you have all the latest updates for your
Q: Does the drive work with Norton Ghost?
Yes. Norton Ghost 2003 or newer support USB drives.
Fantom Drives does not provide any additional drivers.
Q: Do you have "DOS driver" or a for the drive?
Q: Where are the drivers for 2000/XP/2003/Vista?
A: Windows 2000, XP , 2003, and Vista already include all the
necessary drivers! No additional drivers are necessary.
Q: When I leave my computer idle for a while, my drive won't
A: The most likely cause is that your computer is going into
sleep mode. The immediate solution is to shut down your computer
and turn off the drive, and then restart your computer. Once your
computer is completely booted up, turn on the drive. You should
see the drive in the Windows Explorer. To prevent this problem
from recurring, open the "Power Settings/Energy Saver" and set it
to never go into sleep mode.
Q: Can you make the External Hard drive bootable?
A: This depends on your computer's BIOS (Basic Input/Output
System). The BIOS contains code required to control a number
of miscellaneous functions. Please check with your computer
manufacturer for BIOS updates to determine if your computer's
GreenDrive Hard Disk
at a Glance
Security Lock Slot
USB 2.0 port
AC adapter port