Page 1 SM-G9600/DS User Manual English (HK). 04/2018. Rev.1.1 www.samsung.com/hk...
Page 2: Table Of Contents
123 Always On Display Device layout and functions 125 Edge screen Battery 132 Multi window SIM or USIM card (nano-SIM card) 138 Samsung Pay Memory card (microSD card) 141 Samsung Gear Turning the device on and off 142 Samsung Members Initial setup...
Page 3 Table of Contents Settings 222 Cloud and accounts 223 Samsung Cloud 178 Introduction 225 Smart Switch 178 Connections 228 Google 179 Wi-Fi 229 Accessibility 181 Bluetooth 229 General management 183 Data saver 230 Software update 184 NFC and payment 231 User manual...
Page 4: Basics
• D efault apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers.
Page 5 Basics Maintaining water and dust resistance Your device supports water- and dust-resistance. Follow these tips carefully to maintain the water- and dust-resistance of your device. Failure to do so may result in damage to your device. • D o not immerse the device in fresh water deeper than 1.5 m or keep it submerged for more than 30 minutes.
Page 6: Device Overheating Situations And Solutions
• I f the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.
Page 7 • D elete unnecessary files or unused apps. • D ecrease the screen brightness. • I f the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.
Page 8 Basics Device limitations when the device overheats When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models. • I f the device becomes hotter than usual, a device overheating message will appear. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop.
Page 9: Device Layout And Functions
• A ppearances and specifications are subject to change without prior notice. • Y ou can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase. • U se only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.
Page 10 Basics Device layout Proximity/Light sensor Speaker Iris recognition LED Front camera LED indicator Iris recognition camera Volume key Power key Bixby key Edge screen Edge screen Touchscreen Multipurpose jack (USB Type-C)
Page 11 – If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection • U sing a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.
Page 12 Basics Hard keys Volume key Power key Bixby key Function • P ress and hold to turn the device on or off. Power • P ress to turn on or lock the screen. • P ress to open Bixby Home. Refer to Bixby for more information.
Page 13: Battery
Charge the battery before using it for the first time or when it has been unused for extended periods. Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.
Page 14 Basics Charging with a Micro USB cable Connect the Micro USB connector to charge the battery with a Micro USB cable. Do not plug a Micro USB cable into your device’s multipurpose jack. Doing so may damage the device. The Micro USB connector is used for charging the battery and connecting to a computer via the Micro USB cable.
Page 15 Basics Charging other devices Use the USB connector (USB Type-C) to charge another mobile device with your device’s battery. Plug the USB connector (USB Type-C) into your device’s multipurpose jack, and connect your device and the other device via the other device’s USB cable. When charging starts, the battery charging icon will appear on the other device’s screen.
Page 16 • I f you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device. • I f the device is not charging properly, take the device and the charger to a Samsung Service Centre.
Page 17 Basics Fast charging The device has a built-in fast charging feature. You can charge the battery more quickly while the device or its screen is turned off. Increasing the charging speed To increase the charging speed, turn the device or its screen off when you charge the battery. While charging the battery when the device is turned off, the icon appears on the screen.
Page 18 • I f you use the wireless charger in areas with weak network signals, you may lose network reception. • U se Samsung-approved wireless chargers. If you use other wireless chargers, the battery may not charge properly.
Page 19: Sim Or Usim Card (Nano-Sim Card)
SIM card is inserted. Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.
Page 20 Basics Insert the ejection pin into the hole on the tray to loosen the tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. Pull out the tray gently from the tray slot. Place the SIM or USIM card on the tray with the gold-coloured contacts facing downwards.
Page 21 Basics Correct card installation Nano-SIM card 1 Nano-SIM card 2 Nano-SIM card microSD card • U se only a nano-SIM card. • Y ou cannot insert a nano-SIM card and a microSD card in tray 2 at the same time. Removing the SIM or USIM card Insert the ejection pin into the hole on the tray to loosen the tray.
Page 22 Basics Using dual SIM or USIM cards If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device. Activating SIM or USIM cards Launch the Settings app and tap Connections → SIM card manager. Select a SIM or USIM card and tap the switch to activate it.
Page 23: Memory Card (Microsd Card)
To view your device’s maximum memory card capacity, refer to the Samsung website. • S ome memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it.
Page 24 Basics Insert the ejection pin into the hole on the tray to loosen the tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. Pull out the tray gently from the tray slot. When you remove the tray from the device, the mobile data connection will be disabled.
Page 25 Doing so can cause data to be corrupted or lost or cause damage to the external storage or device. Samsung is not responsible for losses, including loss of data, resulting from the misuse of external storage devices.
Page 26: Turning The Device On And Off
Basics Formatting the memory card A memory card formatted on a computer may not be compatible with the device. Format the memory card on the device. Launch the Settings app and tap Device maintenance → Storage → → Storage settings →...
Page 27: Initial Setup
Basics Emergency mode You can switch the device to emergency mode to reduce battery consumption. Some apps and functions will be restricted. In emergency mode, you can make an emergency call, send your current location information to others, sound an emergency alarm, and more. Activating emergency mode To activate emergency mode, press and hold the Power key, and then tap Emergency mode.
Page 28 Basics Select your preferred device language and select Select a language. Select a Wi-Fi network and connect to it. If you do not connect to a Wi-Fi network, you may not be able to set up some device features during the initial setup. Follow the on-screen instructions to proceed the initial setup.
Page 29 Basics Sign in to your Samsung account. You can enjoy Samsung services and keep your data up to date and secure across all of your devices. Refer to Samsung account for more information. Get your content from Samsung Cloud or a previous device. Refer to...
Page 30: Samsung Account
Samsung account Introduction Your Samsung account is an integrated account service that allows you to use a variety of Samsung services provided by mobile devices, TVs, and the Samsung website. Once your Samsung account has been registered, you can keep your data up to date and secure across your Samsung devices with Samsung Cloud, track and control your lost or stolen device, see tips and tricks from Samsung Members, and more.
Page 31 Tap DONE to finish registering your Samsung account. Removing your Samsung account When you remove your registered Samsung account from the device, your data, such as contacts or events, will also be removed. Launch the Settings app and tap Cloud and accounts → Accounts.
Page 32: Transferring Data From Your Previous Device
Basics Transferring data from your previous device You can restore your data, such as images, contacts, messages, and apps from Samsung Cloud. You can also copy them from your previous device via Smart Switch. • T his feature may not be supported on some devices or computers.
Page 33 Restoring data from Samsung Cloud You can restore data you backed up from your previous device to Samsung Cloud. During the initial setup, when the data restoration screen appears, tap From Samsung Cloud → NEXT.
Page 34: Understanding The Screen
Basics Understanding the screen Controlling the touchscreen • D o not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction. • T o avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips.
Page 35 Basics Dragging Tap and hold an item and drag it to the target position. Double-tapping Double-tap the screen. Swiping Swipe upwards, downwards, to the left, or to the right. Spreading and pinching Spread two fingers apart or pinch on the screen.
Page 36 Basics Navigation bar (soft buttons) When you turn on the device, the soft buttons will appear on the navigation bar at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. The functions of the buttons can change according to the app currently being used or usage environment.
Page 37 Basics Turning on the screen using the Home button Hard press the Home button or the Home button area to turn on the screen. On the Always On Display, you can also turn on the screen by double-tapping the Home button.
Page 38 Basics Home screen and Apps screen The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more. The Apps screen displays icons for all apps, including newly installed apps. Edge panel handle A widget Bixby Home indicator.
Page 39 Basics Switching between Home and Apps screens On the Home screen, swipe upwards or downwards to open the Apps screen. To return to the Home screen, swipe upwards or downwards on the Apps screen. Alternatively, tap the Home button or the Back button. Home screen Apps screen If you add the Apps button on the Home screen, you can open the Apps screen by tapping...
Page 40 Basics Display the screen in landscape mode On the Home screen, tap and hold an empty area, tap Home screen settings, and then tap the Portrait mode only switch to deactivate it. Rotate the device until it is horizontal to view the screen in landscape mode. Moving items Tap and hold an item, and then drag it to a new location.
Page 41 Basics Creating folders Create folders and gather similar apps to quickly access and launch apps. On the Home screen or the Apps screen, tap and hold an app, and then drag it over another app. Drop the app when a folder frame appears around the apps. A new folder containing the selected apps will be created.
Page 42 Basics Editing the Home screen On the Home screen, tap and hold an empty area, or pinch your fingers together to access the editing options. You can set the wallpaper, add widgets, and more. You can also add, delete, or rearrange Home screen panels. •...
Page 43 Basics Indicator icons Indicator icons appear on the status bar at the top of the screen. The icons listed in the table below are most common. The status bar may not appear at the top of the screen in some apps. To display the status bar, drag down from the top of the screen.
Page 44 Basics Lock screen Pressing the Power key turns off the screen and locks it. Also, the screen turns off and automatically locks if the device is not used for a specified period. To unlock the screen, swipe in any direction when the screen turns on. If the screen is off, press the Power key or hard press the Home button or the Home button area to turn on the screen.
Page 45 Basics • P assword: Enter a password with at least four characters, numbers, or symbols to unlock the screen. • N one: Do not set a screen lock method. • I ntelligent Scan: Register both your face and irises to the device to unlock the screen more conveniently.
Page 46: Notification Panel
Basics After capturing a screenshot, use the following options on the toolbar at the bottom of the screen: • B ixby Vision: Recognise content using Bixby Vision and search for relevant information. • S croll capture: Capture the current content and the hidden content on an elongated page, such as a webpage.
Page 47 Basics You can use the following functions on the notification panel. Launch Settings. Quick setting buttons Preferred SIM or USIM card for each option. Tap to access the View the notification details and SIM card manager. perform various actions. Clear all notifications. Access the notification settings.
Page 48: Entering Text
Basics Entering text Keyboard layout A keyboard appears automatically when you enter text to send messages, create notes, and more. • W hen the keyboard is opened for the first time, the keyboard setup screen will appear. Set the input language, keyboard type, and keyboard settings and then tap START.
Page 49 Basics Changing the keyboard to change the keyboard. → Languages and types, select a language, and then To change the keyboard type, tap select the keyboard type you want. • I f the keyboard button ( ) does not appear on the navigation bar, launch the Settings app, tap General management →...
Page 50 Basics Copying and pasting Tap and hold over text. to select the desired text, or tap Select all to select all text. Drag Tap Copy or Cut. The selected text is copied to the clipboard. Tap and hold where the text is to be inserted and tap Paste. To paste text that you have previously copied, tap Clipboard and select the text.
Page 51: Installing Or Uninstalling Apps
Apps and features Installing or uninstalling apps Galaxy Apps Purchase and download apps. You can download apps that are specialised for Samsung Galaxy devices. Open the Samsung folder and launch the Galaxy Apps app. This app may not be available depending on the region or service provider.
Page 52 Apps and features Managing apps Uninstalling or disabling apps Tap and hold an app and select an option. • D isable: Disable selected default apps that cannot be uninstalled from the device. • U ninstall: Uninstall downloaded apps. Enabling apps Launch the Settings app, tap Apps →...
Page 53: Bixby
• R eminder: You can create reminders to schedule to-do items or to view content later. • T o use the Bixby feature, your device must be connected to a Wi-Fi or mobile network. • T o use the Bixby feature, you must register and sign in to your Samsung account.
Page 54 Apps and features Press the Bixby key to open Bixby Home. To close Bixby Home, press the key again. Press and hold the Bixby key to launch Bixby Voice immediately. While pressing and holding the Bixby key, say what you want to Bixby Voice and then release your finger from the key. Bixby Voice will perform what you request.
Page 55 Starting Bixby When you launch Bixby for the first time, the Bixby intro page will appear. You must register and sign in to your Samsung account according to the on-screen instructions and agree to the terms and conditions. Press the Bixby key.
Page 56 Apps and features Bixby Home On the Bixby Home screen, you can view recommended services and information that Bixby provides by analysing your usage patterns and your routine. Opening Bixby Home Press the Bixby key. Alternatively, swipe to the right on the Home screen. The Bixby Home screen will appear.
Page 57 Apps and features Using recommended content on Bixby Home When you open Bixby Home, you can view the content that is frequently updated as Bixby cards. Swipe upwards or downwards to view the Bixby cards. For example, on the way to the office in the morning, you can view your day’s schedule and play your favourite music on the Bixby Home screen.
Page 58 • T o use Bixby Voice, your device must be connected to a Wi-Fi or mobile network. • T o use Bixby Voice, you must register and sign in to your Samsung account. Launching Bixby Voice Launching Bixby Voice with the Bixby key When you press and hold the Bixby key, Bixby Voice will launch and start listening.
Page 59 Apps and features When you tap FULL SCREEN, the Bixby Voice full screen will appear. On the Bixby Voice full screen, you can use the following features. Share the current screen. View your history of conversations. Bixby Voice settings My Bixby Adjust the volume of voice feedback.
Page 60 Apps and features Using Bixby Voice When you say what you want to Bixby Voice, Bixby Voice will display your speech as on-screen text and launch corresponding functions or show the information you requested. For example, if you say “Show me today’s weather”, then the weather information will appear on the Bixby Voice screen.
Page 61 Apps and features Status icons The Bixby Voice icon will change according to Bixby Voice’s current status as follow: Bixby Voice is listening. Say your request. Bixby Voice is processing your request. Bixby Voice is on standby. To talk to Bixby Voice, tap this icon and say your request when the icon changes to the listening status icon.
Page 62 Apps and features Viewing supported apps and commands To view Bixby Voice supported apps and various ways to use Bixby Voice, open Bixby Home and tap → Voice apps and services. You can view the suggested commands of how to use each app.
Page 63 The Voice Recorder app will launch and it will start recording. Viewing your step count records Say “Show me my step count for today” to Bixby Voice. The Samsung Health app will launch and it will show you the steps tracker.
Page 64 Apps and features Using quick commands You can add quick commands so that you can say commands more quickly and easily. You can also launch multiple commands together by adding them to a quick command. Adding your own quick commands On the Bixby Home screen, tap →...
Page 65 Apps and features Adding recommended quick commands You can add recommended quick commands to your quick commands. On the Bixby Home screen, tap → My Bixby → Quick commands. Swipe to the left or right on a recommended quick command and tap on the command you want.
Page 66 You can also set Bixby Voice to start dictation mode when you press and hold the Bixby key while the Samsung keyboard is open. To use this feature, open the Bixby Home screen, tap → Settings, and then tap the Dictation on keyboard switch to activate it.
Page 67 Apps and features Unlocking the screen by voice You can unlock the screen by saying your voice password to Bixby Voice. • Y our device can be unlocked by someone else who says the correct password. • V oice password is less secure than Pattern, PIN, or Password. Setting a voice password On the Bixby Home screen, tap →...
Page 68 Apps and features Using earphones or a Bluetooth headset Connect earphones or a Bluetooth headset to the device when your voice is not heard clearly via the built-in microphone due to noisy environments. Press and hold the Call button on earphones or a Bluetooth headset to launch Bixby Voice and say your request to the microphone.
Page 69 • T o use this feature, the device must be connected to a Wi-Fi or mobile network. • T o use this feature, you must register and sign in to your Samsung account. • T he available features and search results may vary depending on the region or service provider.
Page 70 Apps and features Launching Bixby Vision Launch Bixby Vision using one of these methods. • I n the Camera app, select the AUTO mode and tap • I n the Gallery app, select an image and tap • I n the Internet app, tap and hold an image and tap Bixby Vision. •...
Page 71 Apps and features Searching for similar images Search for images similar to the recognised object online. You can view various images with properties similar to the object, such as colour or shape. For example, if you want to know the title of a photo or image, use the Bixby Vision features.
Page 72 Apps and features Select and keep the landmark or place within the screen to recognise it. You can view basic information about nearby places. When you move your device, nearby places in the direction where the camera is facing will appear on the screen. If you are using Bixby Vision with the camera, you can view your current location and weather information.
Page 73 • T o receive more accurate notifications, connect to a Wi-Fi or mobile network. • T o fully use this feature, you must register and sign in to your Samsung account. • T o use location reminders, the GPS feature must be activated.
Page 74 Apps and features Creating reminders Create reminders with various methods. Reminder will alert you if you create a reminder with a specified time or location setting. You can also save various content, such as a single memo or webpage address, and view it later. For example, create a reminder to alert you to ‘Water the flowers when I get home’...
Page 75 Apps and features Checking reminder notifications At the preset time or location, a notification pop-up window will appear. Tap COMPLETE or SNOOZE. Viewing the reminders list Launch the Reminder app to view your reminders list. To view reminder details, select a reminder.
Page 76 DELETE. Customising Bixby settings On the Bixby Home screen, tap → Settings. • S amsung account: View your Samsung account information. • H OME CARDS – Apps: Select apps to show as cards on the Bixby Home screen.
Page 77 – Dictation on keyboard: Set Bixby Voice to start dictation mode when you press and hold the Bixby key while the Samsung keyboard is open. – Read aloud in high quality: Set Bixby Voice to read messages aloud in high quality audio.
Page 78 Apps and features • G ENERAL – Bixby key: Set whether to open Bixby Home when you press the Bixby key. – Auto-update Bixby: Set the device to update Bixby software automatically even when using your mobile network. You can incur additional charges when using this feature. –...
Page 79: Phone
Apps and features Phone Introduction Make or answer voice calls. Making calls Launch the Phone app and enter a phone number. If the keypad does not appear on the screen, tap to open the keypad. to make a voice call. Access additional options.
Page 80 Apps and features Using speed dial Set speed dial numbers to quickly make calls. To set a number to speed dial, tap CONTACTS → → Speed dial, select a speed dial number, and then add a phone number. To make a call, tap and hold a speed dial number on the keypad. For speed dial numbers 10 and up, tap the first digit(s) of the number, and then tap and hold the last digit.
Page 81 Apps and features Missed calls If a call is missed, the icon appears on the status bar. Open the notification panel to view the list of missed calls. Alternatively, launch the Phone app and tap RECENTS to view missed calls. Blocking phone numbers Block calls from specific numbers added to your block list.
Page 82 Apps and features • M ute: Turn off the microphone so that the other party cannot hear you. • K eypad / Hide: Open or close the keypad. • : End the current call. Adding a phone number to Contact Adding a phone number to Contacts from the keypad Launch the Phone app.
Page 83: Contacts
Apps and features Contacts Introduction Create new contacts or manage contacts on the device. Adding contacts Creating a new contact Launch the Contacts app, tap , and then select a storage location. Enter contact information. Select a storage location. Add an image. Enter contact information.
Page 84 Launch the Settings app, tap Cloud and accounts → Accounts and select the account to sync with. Tap Sync account and tap the Sync Contacts switch to activate it. For the Samsung account, tap → Sync settings and tap the Contacts switch to activate Searching for contacts Launch the Contacts app.
Page 85 Apps and features Tap the contact’s image, or tap the contact’s name → Details. Then take one of the following actions: • : Add to favourite contacts. • : Make a voice call. • : Compose a message. •...
Page 86 Apps and features Creating groups You can add groups, such as family or friends, and manage contacts by group. Launch the Contacts app and tap Groups → CREATE. Enter a group name. To set a group ringtone, tap Group ringtone and select a ringtone. Tap Add member, select contacts to add to the group, and then tap DONE.
Page 87: Messages
Apps and features Messages Introduction Send and view messages by conversation. Sending messages You may incur additional charges for sending messages when you are roaming. Launch the Messages app and tap Add recipients and tap START. Enter a message. To record and send a voice message, tap and hold , say your message, and then release your finger.
Page 88 → While composing a message, tap on the Samsung keyboard and tap the My Emoji icon. My Emoji stickers will appear. Select the sticker that you want to share. My Emoji stickers will appear after you create My Emoji in the Camera app. Refer to My Emoji for more information.
Page 89 Apps and features Blocking unwanted messages Block messages from specific numbers added to your block list. Launch the Messages app and tap → Settings → Block numbers and messages → Block numbers. Tap INBOX and select a contact. Or, tap CONTACTS, select contacts, and then tap DONE. To manually enter a number, tap Enter number, enter a phone number, and then tap Setting the message notification You can change notification sound, display options, and more.
Page 90: Internet
Browse the Internet to search for information and bookmark your favourite webpages to access them conveniently. Browsing webpages Open the Samsung folder and launch the Internet app. Tap the address field. Enter the web address or a keyword, and then tap Go.
Page 91 Apps and features Using secret mode In secret mode, you can separately manage open tabs, bookmarks, and saved pages. You can lock secret mode using a password and your fingerprint or irises. Activating secret mode In the toolbar at the bottom of the screen, tap Tabs → TURN ON SECRET MODE. If you are using this feature for the first time, set whether to use a password or your biometric data for secret mode.
Page 92: Email
Setting up email accounts Set up an email account when opening Email for the first time. Open the Samsung folder and launch the Email app. Enter the email address and password, and then tap SIGN IN. To manually register an email account, tap MANUAL SETUP.
Page 93: Camera
Apps and features Camera Introduction Take photos and record videos using various modes and settings. Camera etiquette • D o not take photos or record videos of other people without their permission. • D o not take photos or record videos where legally prohibited. •...
Page 94 Apps and features Basic shooting Taking photos or recording videos Tap the image on the preview screen where the camera should focus. to take a photo or tap to record a video. Shooting modes Switch between the front and rear cameras.
Page 95 Apps and features • T he preview screen may vary depending on the shooting mode and which camera is being used. • T he camera automatically shuts off when unused. • M ake sure that the lens is not damaged or contaminated. Otherwise, the device may not work properly in some modes that require high resolutions.
Page 96 Apps and features Setting the camera button action You can take a series of photos or create an animated GIF by tapping and holding the camera button. → Hold Camera button to and select an action you want to On the preview screen, tap use.
Page 97 Apps and features Using the focus and exposure features Locking the focus (AF) and exposure (AE) You can lock the focus or exposure on a selected area to prevent the camera from automatically adjusting based on changes to the subjects or light sources. Tap and hold the area to focus, the AF/AE frame will appear on the area and the focus and exposure setting will be locked.
Page 98 Apps and features SUPER SLOW-MO You can capture all of the moments that you do not want to miss at ultra high speed and play them back in slow motion. The super slow motion feature will let you record special occasions and fast-moving scenes and enjoy them in a fun, new way.
Page 99 Apps and features Recording in multi-take While recording a video, all of the moments that the subject is moving will be captured in super slow motion. On the shooting modes list, tap SUPER SLOW-MO. Make sure that the mode is set to Auto. View information.
Page 100 Apps and features to start recording a video. When motion is detected in the motion detection area, the device will capture the moment in super slow motion. You can see how many times you have used super slow motion by the number of white dots that appear above the icon.
Page 101 Apps and features Changing the motion detection area To move the motion detection area, tap and hold the area inside the frame and drag it to a new location. To adjust the area size, tap and hold a corner of the frame and drag it. Recording in manual mode You can also choose to record in super slow motion by manually tapping a button.
Page 102 Apps and features Sharing your video as an animated GIF Select a super slow motion video and drag upwards on the video preview screen. Short clips with different effects will appear. Select a clip you want. Tap SHARE. The clip will be saved as an animated GIF. Select a sharing method.
Page 103 Apps and features AR EMOJI My Emoji You can express yourself in fun and creative ways with a My Emoji that looks just like you. You can capture photos and videos with My Emoji or share stickers of My Emoji with others. Creating My Emoji On the shooting modes list, tap AR EMOJI.
Page 104 You can use My Emoji stickers during a conversation via messages or on a social network. → On the Samsung keyboard, tap and tap the My Emoji icon. My Emoji stickers with various expressions will appear. Select one of the My Emoji stickers.
Page 105 Deleting My Emoji stickers → → On the Samsung keyboard, tap Select the My Emoji stickers you want to delete and tap DELETE. Live stickers Capture photos and videos with various live stickers. As you move your face, stickers will track with your movements.
Page 106 Apps and features Using shooting modes To change the shooting mode, drag the shooting modes list to the left or right, or swipe to the left or right on the preview screen. Select a shooting mode you want. → Edit camera You can edit the shooting modes list.
Page 107 Apps and features • : Change the focus mode. Drag the adjustment bar towards to manually adjust the focus. To switch to auto focus mode, tap MANUAL. • : Select an appropriate white balance, so images have a true-to-life colour range. You can set the colour temperature.
Page 108 Apps and features Taking a motion panorama You can take and view a panorama with motion. When taking motion panoramas, sound will not be recorded. On the panorama preview screen, make sure the motion feature is activated ( ) and take a motion panorama.
Page 109 Apps and features Food mode Take photos of food with more vibrant colours. On the shooting modes list, tap FOOD. Tap the screen and drag the circular frame over the area to highlight. The area outside the circular frame will be blurred. To resize the circular frame, drag a corner of the frame.
Page 110 Apps and features Tap SAVE. • I t is recommended that you position subjects within 50 cm of the device. Position the subject that you want to focus on close to the device. • W hen taking photos, ensure there is sufficient distance between the subject and the background.
Page 111 Apps and features Sports mode Take clearer photos of fast-moving subjects, such as a person running or a pet in motion. On the shooting modes list, tap SPORTS. You must first add this mode to the shooting modes list before you can use it. On the →...
Page 112 Apps and features Selfie focus mode Take selfies that focus on your face by blurring the background. On the preview screen, swipe upwards or downwards, or tap to switch to the front camera for self-portraits. On the shooting modes list, tap SELFIE FOCUS. Face the front camera lens.
Page 113 Apps and features Wide selfie mode Take a wide self-portrait and include as many people in the photo as possible to avoid leaving people out. On the preview screen, swipe upwards or downwards, or tap to switch to the front camera for self-portraits.
Page 114 Apps and features Taking a wide self-portrait with motion You can take and view a wide self-portrait with motion. • W hen taking a wide self-portrait with motion, sound will not be recorded. • D epending on the shooting conditions, motion may not be saved. On the wide selfie preview screen, make sure the motion feature is activated ( ) and take a wide self-portrait with motion.
Page 115 Apps and features • : Create motion panorama photos or motion wide selfies that can be played as videos. You can view the motion photos at different angles by tilting the device or swiping on the screen. • : In FOOD mode, focus on a subject inside the circular frame and blur the image outside the frame.
Page 116 Apps and features • T racking AF: Set the device to track and automatically focus on a selected subject. When you select a subject on the preview screen, the device will focus on the subject even if the subject is moving or you change the camera’s position. •...
Page 117 • P ress Volume key to: Set the device to use the Volume key to control the shutter or zoom in or out. • R eset settings: Reset the camera settings. • C ontact us: Ask questions or view frequently asked questions. Refer to Samsung Members for more information.
Page 118: Gallery
Apps and features Gallery Introduction View images and videos stored in your device. You can also manage images and videos by album or create stories. Viewing images Launch the Gallery app and tap PICTURES. Select an image. Access additional options. Add the image to favourites.
Page 119 Apps and features You can create a movie, animated GIF, or collage from multiple images. On the list, tap → Create new → Movie, GIF, or Collage, and then select images. Searching for images Launch the Gallery app and tap to view images sorted by category, such as types, locations, or documents.
Page 120 Apps and features Using the Video enhancer feature Enhance the image quality of your videos to enjoy brighter and more vivid colours. Launch the Settings app, tap Advanced features, and then tap the Video enhancer switch to activate it. • T his feature is only available in some apps. •...
Page 121 Apps and features Viewing albums You can view your images and videos sorted by folders or albums. The movies, animated GIFs, or collages that you have created will also be sorted in your folders on the albums list. Launch the Gallery app, tap ALBUMS, and then select an album. Hiding albums You can hide albums.
Page 122 Tap and hold a story to delete, and tap DELETE. Syncing images and videos with Samsung Cloud You can sync images and videos saved in Gallery with Samsung Cloud and access them from other devices. You must register and sign in to your Samsung account to use Samsung Cloud.
Page 123: Always On Display
Apps and features Always On Display You can always view information, such as the clock or calendar, or control music playback on the screen when it is turned off. You can also check notifications for new messages or missed calls. •...
Page 124 Apps and features Controlling music playback on the Always On Display You can control music playback on the Always On Display, without turning on the screen. Launch the Settings app, tap Lock screen and security → Clock and FaceWidgets → FaceWidgets, and then tap the Music Controller switch to activate it.
Page 125: Edge Screen
Apps and features Edge screen Introduction You can quickly access your favourite apps, features, and contacts from various Edge panels. Using the Edge panels Drag the Edge panel handle towards the centre of the screen. Then, swipe to the left or right to switch between the Edge panels.
Page 126 Apps and features Editing the Edge panels Select panels to display on the Edge screen or edit them. Drag the Edge panel handle towards the centre of the screen. to open the Edge panel settings screen. Tick Edge panels to display. To edit a panel, tap EDIT.
Page 127 Apps and features Editing the Apps edge panel • T o add an app, tap on the panel and tap an app from the apps list. • T o create a folder on the panel, tap on the panel, tap and hold an app from the apps list, and then drag it over another app on the Apps edge panel.
Page 128 Apps and features Editing the People edge panel • T o delete a contact, tap and hold a contact icon and drag it to Remove at the top of the screen. • T o change the order of contacts, tap and hold a contact icon and drag it to another location.
Page 129 Apps and features Smart select Select an area to capture it as an image or a GIF animation. You can also pin an image so that it is always displayed at the top of the list. Capturing an image Drag the Edge panel handle towards the centre of the screen. →...
Page 130 Apps and features Capturing an area from a video While playing a video, select an area and capture it as a GIF animation. When there is content you want to capture during video playback, drag the Edge panel handle towards the centre of the screen. →...
Page 131 Apps and features Edge lighting You can set the device to light up the edges of the screen and display a pop-up window when you receive notifications, such as new messages. Even while the device’s screen is facing downwards, the edges of the screen will light up to notify you of a call or new notifications.
Page 132: Multi Window
Apps and features Multi window Introduction Multi window lets you run two apps at the same time in the split screen view. You can also run multiple apps at the same time in the pop-up view. Some apps may not support this feature. Split screen view Pop-up view...
Page 133 Apps and features Split screen view Tap the Recents button to open the list of recently used apps. Swipe upwards or downwards and tap on a recent app window. The selected app will launch in the upper window. In the lower window, swipe upwards or downwards to select another app to launch. To launch apps not in the list of recently used apps, tap APP LIST and select an app.
Page 134 Apps and features Using additional options Tap the bar between the app windows to access additional options. Add this app pair to the Home screen. Use the snap window feature. Close the app. Switch the selected window to a pop-up view.
Page 135 Apps and features Snap window You can select an area and pin it to the top of the screen and use other apps in the lower window. Tap the Recents button to open the list of recently used apps. and drag the frame to the area you want to pin it to. To adjust the size of the frame, drag upwards or downwards.
Page 136 Apps and features Pop-up view Tap the Recents button to open the list of recently used apps. Swipe upwards or downwards, tap and hold an app window, and then drag it to Drop here for pop-up view. The app screen will appear in the pop-up view. Minimise the window.
Page 137 Apps and features Viewing notifications via the pop-up window When you receive a notification with edge lighting, you can quickly view its content and perform available actions by opening the pop-up window. For example, if you receive a message while watching a video or playing a game, you can view the message and reply to it without switching the screen.
Page 138: Samsung Pay
You can view more information, such as cards that support this feature at www.samsung.com/hk/samsungpay. • T o use this feature, you must sign in to your Samsung account and register your biometric data. For more information, refer to Samsung...
Page 139 Register your fingerprint or irises to use when making payments. Create a PIN to use when making payments. This PIN will be used to verify various actions in Samsung Pay, such as making payments and unlocking the app. Registering cards You can easily register cards by capturing their images with the camera.
Page 140 Making payments Tap and hold a card image at the bottom of the screen and drag it upwards. Alternatively, launch the Samsung Pay app. On the cards list, swipe to the left or right and select a card to use.
Page 141: Samsung Gear
Changing the Samsung Pay settings On the Samsung Pay screen, tap → Settings. Select the screen where the card image will appear to activate Samsung Pay on the Home screen or locked screen, or when the screen is turned off.
Page 142: Samsung Members
You can also share information with others in the Galaxy users’ community or view the latest Galaxy news and tips. Samsung Members can help you solve any problems you might encounter while using your device.
Page 143: Samsung Notes
When you are finished composing the note, tap SAVE. Deleting notes Launch the Samsung Notes app, tap ALL or COLLECTIONS, and then select a category. Tap and hold a note to delete. To delete multiple notes, tick more notes to delete.
Page 144: Calendar
Apps and features Calendar Manage your schedule by entering upcoming events or tasks in your planner. Creating events Launch the Calendar app and tap or double-tap a date. If the date already has saved events or tasks in it, tap the date and tap Enter event details.
Page 145: Samsung Health
Tap Sync account and tap the Sync Calendar switch to activate it. For the Samsung account, tap → Sync settings and tap the Calendar switch to activate To add accounts to sync with, launch the Calendar app and tap → Manage calendars →...
Page 146 Samsung Health. To add items to the Samsung Health screen, tap → Manage items, and then select items. • G OALS: Set your daily fitness goals and view your progress. • P ROGRAMS: Use customisable exercise programmes.
Page 147 You can set your goals for weight management or a more balanced life. After setting your goals, you can track your progress or view guides on the Samsung Health screen. On the Samsung Health screen, tap SET GOALS. Alternatively, tap → Manage items and select Weight management or Balanced life.
Page 148 • H eart rate measurements may vary depending on the measurement method and the environment they are taken in. • I f the heart rate sensor is not working, make sure nothing is obstructing the sensor. If the heart rate sensor continues to have the same problem, visit a Samsung Service Centre.
Page 149 Apps and features On the Samsung Health screen, tap the heart rate tracker and tap MEASURE to start measuring your heart rate. Place your finger on the heart rate sensor on the back of the device. After a moment, your current heart rate will be displayed on the screen. Remove your finger from the sensor.
Page 150 (But if you sign in to your Samsung account from Samsung Health, your data may be saved on the server for data backup purposes.) Personal information may be stored until the completion of such purposes.
Page 151: Voice Recorder
Use different recording modes for various situations. The device can convert your voice to text and distinguish between sound sources. Making voice recordings Open the Samsung folder and launch the Voice Recorder app. to start recording. Speak into the microphone. to pause recording.
Page 152 Apps and features Changing the recording mode Open the Samsung folder and launch the Voice Recorder app. Select a mode from the top of the voice recorder screen. • S TANDARD: This is the normal recording mode. • I NTERVIEW: The microphone is sensitive to sounds from two directions. In this mode, both the top and the bottom of the device pick up equal amounts of sound.
Page 153: My Files
Access and manage various files stored in the device or in other locations, such as cloud storage services. Open the Samsung folder and launch the My Files app. View files that are stored in each storage. To free up the device’s storage, tap → Get more space.
Page 154 Apps and features WORLD CLOCK Launch the Clock app and tap WORLD CLOCK. Creating clocks , enter a city name or select a city from the globe, and then tap ADD. Deleting clocks Tap and hold a clock, tick clocks to delete, and then tap DELETE. STOPWATCH Launch the Clock app and tap STOPWATCH.
Page 155: Calculator
Radio Listening to the FM radio Open the Samsung folder and launch the Radio app. Before you use this app, you must connect an earphone, which serves as the radio antenna. The FM radio scans and saves available stations automatically when running for the...
Page 156 You can listen to the radio through the speaker instead of the connected earphone. Tap → Play through speaker. Scanning radio stations Open the Samsung folder and launch the Radio app. Tap SCAN, and then select a scan option. The FM radio scans and saves available stations automatically.
Page 157: Game Launcher
Apps and features Game Launcher Introduction Game Launcher gathers your games downloaded from Play Store and Galaxy Apps into one place for easy access. You can set the device to game mode to play games more easily. Access additional options. Downloaded apps.
Page 158 Apps and features Using Game Launcher Launch the Settings app, tap Advanced features → Games, and then tap the Game Launcher switch to activate it. Game Launcher will be added to the Home screen or the Apps screen. When you deactivate the feature, Game Launcher will be removed from the Home screen and the Apps screen.
Page 159 Apps and features Using Game Tools You can use various options on the Game Tools panel while playing a game. To open the Game Tools panel, tap on the navigation bar. If the navigation bar is hidden, drag upwards from the bottom of the screen to show it. Access the Game Launcher screen.
Page 160: Smartthings
• R eceiving notification: Receive notifications from connected devices on your smartphone. For example, when the laundry is finished, you can receive a notification on your smartphone. Open the Samsung folder and launch the SmartThings app. The dashboard will appear. Access additional options. Search for and register nearby devices.
Page 161 • T o use SmartThings, your smartphone and other devices must be connected to a Wi-Fi or mobile network. • T o fully use SmartThings, you must register and sign in to your Samsung account. • T o see the list of connectable devices, open the Samsung folder, launch the SmartThings app, and then tap SUPPORTED DEVICES.
Page 162 Adding locations Open the Samsung folder, launch the SmartThings app, and then tap Devices → ALL DEVICES → Add location. Enter the location name.
Page 163 Add a scene and register devices to it to control multiple devices at the same time with a single tap of a button or with a voice command. Open the Samsung folder, launch the SmartThings app, select a location, tap → Add scene, and then set scene options. You can set the scene name, icon, and devices.
Page 164: Sharing Content
Using additional features • L ink Sharing: Share large files. Upload files to the Samsung storage server and share them with others via a Web link or a code. To use this feature, your phone number must be verified.
Page 165: Samsung Dex
Samsung DeX Introduction Samsung DeX is a service that allows you to use your smartphone like a computer by connecting the smartphone to an external display, such as a TV or monitor. You can use your smartphone’s features on a large screen conveniently.
Page 166 Connecting devices Connect the charger to the DeX Pad’s charger port (USB Type-C). Use only Samsung-approved chargers that support the fast charging feature. Connect one end of the HDMI cable to the DeX Pad’s HDMI port, and plug the other end of the cable into a TV or monitor’s HDMI port.
Page 167 On your smartphone’s screen, select the screen mode you want to use. You can choose from Samsung DeX mode or screen mirroring mode. • S TART SAMSUNG DeX: Your smartphone’s screen will change into a touchpad and appear on the connected TV or monitor in Samsung DeX mode.
Page 168 You can use your smartphone as a touchpad. • Y ou can use the touchpad only when using Samsung DeX mode. • I f your smartphone’s case has a front cover, open the front cover to use your smartphone as a touchpad.
Page 169 Apps and features Orienting your smartphone’s screen When you are using your smartphone as a touchpad, you can use it in either the horizontal or vertical alignment. When the DeX Pad and your smartphone are connected, raise both of them to be perpendicular to the surface ( ).
Page 170 Apps and features Move both the DeX Pad and your smartphone up and down slightly. If the touchpad has been properly oriented, the icon will appear at the top right of the touchpad.
Page 171 Apps and features Controlling with an external keyboard and mouse To use a keyboard and mouse, connect them to the DeX Pad’s USB ports. • W hen you connect a mouse, the touchpad will not appear on your smartphone. •...
Page 172 • W hen starting or ending Samsung DeX, running apps may be closed. • S ome apps or features may not be available when using Samsung DeX. • T o adjust the screen settings, use the connected TV or monitor’s display settings.
Page 173 Game Launcher app. Answering calls While using Samsung DeX, you can answer calls from your smartphone on the connected TV or monitor. Select the call answering option on the connected TV or monitor to answer a call. Your smartphone’s speaker will be used during the calls.
Page 174 On the status bar, tap and tap next to Samsung DeX. above Using Samsung DeX and tap FAST CHARGING. The connected TV or monitor will turn off and your smartphone will start charging. Ending the connection To disconnect your smartphone from the connected monitor, remove your smartphone from the DeX Pad.
Page 175: Connecting To An External Display
• H DMI cables and adaptors (USB Type-C to HDMI) are sold separately. • U se only a Samsung-approved HDMI adaptor (USB Type-C to HDMI). Performance problems and malfunctions caused by using unapproved accessories are not covered by the warranty.
Page 176: Google Apps
Apps and features Google apps Google provides entertainment, social network, and business apps. You may require a Google account to access some apps. To view more app information, access each app’s help menu. Some apps may not be available or may be labelled differently depending on the region or service provider.
Page 177 Apps and features YouTube Watch or create videos and share them with others. Photos Search for, manage, and edit all your photos and videos from various sources in one place. Google Search quickly for items on the Internet or your device. Make a simple video call.
Page 178: Introduction
Settings Introduction Customise device settings. You can make your device more personalised by configuring various setting options. Launch the Settings app. To search for settings by entering keywords, tap Search or Connections Options Change settings for various connections, such as the Wi-Fi feature and Bluetooth. On the Settings screen, tap Connections.
Page 179: Wi-Fi
Settings • N FC and payment: Set the device to allow you to read near field communication (NFC) tags that contain information about products. You can also use this feature to make payments and buy tickets for transportation or events after downloading the required apps.
Page 180 Settings Wi-Fi Direct Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point. On the Settings screen, tap Connections → Wi-Fi, and then tap the switch to activate it. Tap Wi-Fi Direct. The detected devices are listed. If the device you want to connect to is not in the list, request that the device turns on its Wi-Fi Direct feature.
Page 181: Bluetooth
• D o not use the Bluetooth feature for illegal purposes (for example, pirating copies of files or illegally tapping communications for commercial purposes). Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature. Pairing with other Bluetooth devices On the Settings screen, tap Connections →...
Page 182 Settings Sending and receiving data Many apps support data transfer via Bluetooth. You can share data, such as contacts or media files, with other Bluetooth devices. The following actions are an example of sending an image to another device. Launch the Gallery app and select an image. →...
Page 183: Data Saver
Settings Unpairing Bluetooth devices On the Settings screen, tap Connections → Bluetooth. The device displays the paired devices in the list. next to the device name to unpair. Tap Unpair. Data saver Reduce your data usage by preventing some apps running in the background from sending or receiving data.
Page 184: Nfc And Payment
Settings NFC and payment Your device allows you to read near field communication (NFC) tags that contain information about products. You can also use this feature to make payments and buy tickets for transportation or events after downloading the required apps. The device contains a built-in NFC antenna.
Page 185 Settings Making payments with the NFC feature Before you can use the NFC feature to make payments, you must register for the mobile payment service. To register or get more information about the service, contact your service provider. On the Settings screen, tap Connections and tap the NFC and payment switch to activate it.
Page 186: Mobile Hotspot And Tethering
Settings When Touch to beam. appears on the screen, tap your device’s screen to send the item. If both devices try to send data simultaneously, the file transfer may fail. Mobile Hotspot and Tethering Use the device as a mobile hotspot to share the device’s mobile data connection with other devices when the network connection is not available.
Page 187: Sim Card Manager
Settings Using the mobile hotspot Use your device as a mobile hotspot to share your device’s mobile data connection with other devices. On the Settings screen, tap Connections → Mobile Hotspot and Tethering → Mobile Hotspot. Tap the switch to activate it. icon appears on the status bar.
Page 188: More Connection Settings
Settings More connection settings Customise settings to control other features. On the Settings screen, tap Connections → More connection settings. • N earby device scanning: Set the device to scan for nearby devices to connect to. • P rinting: Configure settings for printer plug-ins installed on the device. You can search for available printers or add one manually to print files.
Page 189 Settings Select the printer plug-in and tap the switch to activate it. The device searches for printers that are connected to the same Wi-Fi network as your device. Select a printer to add. To add printers manually, tap → Add printer. Printing content While viewing content, such as images or documents, access the options list, tap Print →...
Page 190: Sounds And Vibration
Settings Download booster Set the device to download files larger than 30 MB, faster via Wi-Fi and mobile networks simultaneously. A stronger Wi-Fi signal will provide a faster download speed. On the Settings screen, tap Connections → More connection settings → Download booster.
Page 191: Dolby Atmos (Surround Sound)
Settings • D o not disturb: Set the device to mute incoming calls, notification sounds, and media, except for allowed exceptions. • T ouch sounds: Set the device to sound when you select an app or option on the touchscreen.
Page 192: Notifications
Settings Notifications Change the notification settings for each app. On the Settings screen, tap Notifications. To display icon badges, tap the App icon badges switch to activate it. To change the badge style, tap App icon badges. With number Without number To customise notification settings for more apps, tap ADVANCED and select an app.
Page 193: Blue Light Filter
Settings • E asy mode: Switch to easy mode to display larger icons and apply a simpler layout to the Home screen. • I con frames: Set whether to display shaded backgrounds to make icons stand out. • E dge screen: Change the settings for the Edge screen. Refer to Edge screen for more information.
Page 194: Changing The Screen Mode Or Adjusting The Display Colour
Settings Changing the screen mode or adjusting the display colour Select a screen mode suitable for viewing movies or images, or adjust the display colour to your preference. If you select the Adaptive display mode, you can adjust the display colour balance by colour value.
Page 195: Screen Resolution
Settings Adjusting the screen tone by colour value Increase or lower certain colour tones by adjusting the Red, Green, or Blue value individually. On the Settings screen, tap Display → Screen mode → Adaptive display. Tick Advanced options. Adjust the Red, Green, or Blue colour bar to your preference. The screen tone screen will be adjusted.
Page 196: Wallpapers And Themes
Settings Wallpapers and themes Change the wallpaper settings for the Home screen and the locked screen or apply various themes to the device. On the Settings screen, tap Wallpapers and themes. • W allpapers: Change the wallpaper settings for the Home screen and the locked screen. •...
Page 197 Settings • S mart capture: Set the device to capture the current screen and scrollable area, and crop and share the screenshot immediately. • P alm swipe to capture: Set the device to capture a screenshot when you swipe your hand to the left or right across the screen.
Page 198: Dual Messenger
Settings Dual Messenger Install the second app and use two separate accounts for the same messenger app. On the Settings screen, tap Advanced features → Dual Messenger. Supported apps will appear. Tap the switch of an app to install the second app. The second app will be installed.
Page 199: Device Maintenance
Settings Device maintenance The device maintenance feature provides an overview of the status of your device’s battery, storage, memory, and system security. You can also automatically optimise the device with a tap of your finger. Battery Device security Performance mode Memory Storage Using the quick optimisation feature...
Page 200 Settings Battery Check the remaining battery power and time to use the device. For devices with low battery levels, conserve battery power by activating power saving features. On the Settings screen, tap Device maintenance → Battery. • T he usage time left shows the time remaining before the battery power runs out.
Page 201: Apps
The available capacity may change when you update the device. • Y ou can view the available capacity of the internal memory in the Specification section for your device on the Samsung website. Managing the memory To delete residual files, such as cache, tap CLEAN NOW. To delete files or uninstall apps that you do not use any more, select a category under USER DATA.
Page 202: Lock Screen And Security
• F ind My Mobile: Activate or deactivate the Find My Mobile feature. Access the Find My Mobile website (findmymobile.samsung.com) to track and control your lost or stolen device. You can also allow the Google location service to provide more accurate information...
Page 203: Smart Lock
Settings • S ecurity update: Update your device’s software via the firmware over-the-air (FOTA) service. You can also schedule software updates. • S ecure Folder: Create a secure folder to protect your private content and apps from others. Refer to Secure Folder for more information.
Page 204: Intelligent Scan
If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
Page 205 Settings For better face and iris recognition The phone may not recognise your irises or face when: • s omething prevents a good view of your face or eyes (e.g. glasses, contact lenses, hat, low eyelids, recent eye surgery, disease, dirt, damage to the camera, or excessive movement). Registering irises and face On the Settings screen, tap Lock screen and security →...
Page 206: Face Recognition
• I f you change the screen lock method to Swipe or None, which are not secure, all of your biometric data will be deleted. If you want to use your biometric data in apps or features, such as Samsung Pay, you must register your biometric data again.
Page 207 Settings For better face recognition Consider the following when using face recognition: • C onsider the conditions when registering, such as wearing glasses, hats, masks, beards, or heavy makeup • E nsure that you are in a well-lit area and that the camera lens is clean when registering •...
Page 208 Settings Deleting the registered face data You can delete face data that you have registered. On the Settings screen, tap Lock screen and security → Face Recognition. Unlock the screen using the preset screen lock method. Tap Remove face data. Once the registered face is deleted, all the related features will also be deactivated.
Page 209: Iris Recognition
If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
Page 210 Settings • A nyone who has experienced dizziness, seizures, loss of awareness, blackouts, or other symptoms linked to an epileptic condition, or has a family history of such symptoms or conditions, should consult a doctor before using iris recognition. •...
Page 211 Settings Read the on-screen instructions and tap CONTINUE. To register only one iris of your eyes, tap Register just 1 iris. Hold the device with the screen facing towards you and look at the screen. 25-35 cm Position your eyes inside the circles on the screen and open your eyes wide. The iris recognition camera will scan your irises.
Page 212 You can use your irises to verify your account and password to sign in to the webpage. Verifying the Samsung account password Use your irises to verify your Samsung account password. You can use your irises instead of entering your password, for example, when you purchase content from Galaxy Apps.
Page 213 Settings Unlocking the screen with your irises You can unlock the screen with your irises instead of using a pattern, PIN, or password. On the Settings screen, tap Lock screen and security → Iris Scanner. Unlock the screen using the preset screen lock method. Tap the Iris unlock switch to activate it.
Page 214: Fingerprint Recognition
If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
Page 215 Settings For better fingerprint recognition When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance: • T he fingerprint recognition sensor recognises fingerprints. Ensure that the fingerprint recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and necklaces.
Page 216 Settings Swipe your finger downwards over the fingerprint recognition sensor. Repeat this action until the fingerprint is registered. When you are finished registering your fingerprints, tap DONE. When a fingerprint lock screen appears, tap TURN ON to use your fingerprint to unlock the screen.
Page 217 Tap the Samsung account switch to activate it. Sign in to your Samsung account. Using fingerprints with Samsung Pay You can use fingerprints with Samsung Pay to make payments quickly and securely. Refer to Samsung Pay for more information. Unlocking the screen with your fingerprints You can unlock the screen with your fingerprint instead of using a pattern, PIN, or password.
Page 218: Secure Folder
Settings Secure Folder Secure Folder protects your private content and apps, such as photos and contacts, from being accessed by others. You can keep your private content and apps secure even when the device is unlocked. Secure Folder is a separate, secured storage area. The data in Secure Folder cannot be transferred to other devices via unapproved sharing methods, such as USB or Wi-Fi Direct.
Page 219 • W hen you launch the Secure Folder app, you must unlock the app using your preset lock method. • I f you forget your Secure Folder unlock code, you can reset it using your Samsung account. Tap the reset button at the bottom of the locked screen, and enter your Samsung account password.
Page 220 Tap Edit apps, tick apps, and then tap Uninstall. Adding accounts Add your Samsung and Google accounts, or other accounts, to sync with the apps in Secure Folder. Launch the Secure Folder app and tap → Settings → Accounts → Add account.
Page 221 Secure Folder to deactivate the feature. Backing up and restoring Secure Folder Back up content and apps in Secure Folder to Samsung Cloud using your Samsung account and restore them later. Backing up data Launch the Secure Folder app and tap →...
Page 222: Cloud And Accounts
• S amsung Cloud: Manage the content that you want to store securely in Samsung Cloud. Check the usage status of your Samsung Cloud storage, and sync, back up, and restore your data.
Page 223: Samsung Cloud
Settings Samsung Cloud Back up data from your previous device to Samsung Cloud and restore the data to your new device. You must register and sign in to your Samsung account to use Samsung Cloud. Refer Samsung account for more information.
Page 224 SAMSUNG NOTES, and SAMSUNG CLOUD DRIVE. Tap each card and enter the next page. You can change the settings or check the saved data. • Y ou can check the backup data in your Samsung account by using the BACKUP AND RESTORE option. Select your device and tap Restore data.
Page 225: Smart Switch
Settings Smart Switch Transfer data between mobile devices via Smart Switch. On the Settings screen, tap Cloud and accounts → Smart Switch. Transferring data using a USB connector (USB Type-C) You can connect your previous device to your device with the USB connector (USB Type-C) and a USB cable to easily and quickly transfer data.
Page 226 Settings When the app selection pop-up window appears, tap Smart Switch → RECEIVE. In the previous device, tap ALLOW. If you do not have the app, download it from Galaxy Apps or Play Store. Your device will recognise the previous device and a list of data you can transfer will appear.
Page 227 Transferring backup data from a computer Transfer data between your device and a computer. You must download the Smart Switch computer version app from www.samsung.com/hk/smartswitch. Back up data from your previous device to a computer and import the data to your device.
Page 228: Google
Smart Switch. On the computer, launch Smart Switch. If your previous device is not a Samsung device, back up data to a computer using a program provided by the device’s manufacturer. Then, skip to the fifth step. Connect your previous device to the computer using the device’s USB cable.
Page 229: Accessibility
• R eport diagnostic information: Set the device to automatically send the device’s diagnostic and usage information to Samsung. • M arketing information: Set whether to receive Samsung marketing information, such as special offers, membership benefits, and newsletters.
Page 230: Software Update
Settings Adding device languages You can add languages to use on your device. On the Settings screen, tap General management → Language and input → Language → Add language. To view all the languages that can be added, tap → All languages. Select a language to add.
Page 231: User Manual
Settings Security updates information Security updates are provided to strengthen the security of your device and protect your personal information. For security updates for your model, visit security.samsungmobile.com. The website supports only some languages. User manual View help information to learn how to use the device and apps or configure important settings.
Page 232: Appendix
Appendix Accessibility About Accessibility Improve accessibility with features that make the device easier to use for users who have impaired vision, hearing, and reduced dexterity. Launch the Settings app and tap Accessibility. Voice Assistant (Voice feedback) Activating or deactivating Voice Assistant When you activate Voice Assistant, the device will start voice feedback.
Page 233 Appendix Controlling the screen with finger gestures You can use various finger gestures to control the screen while you are using Voice Assistant. One finger gestures • T apping: Read aloud the item under your finger. To explore the screen, place a finger on the screen and move it on the screen.
Page 234 Appendix Three finger gestures • T apping: Start reading items aloud from the top. • T apping twice: Start reading from the next item. • T apping three times: Read the last selected text and copy it to the clipboard. •...
Page 235 Appendix Configuring settings for Voice Assistant Configure settings for Voice Assistant for your convenience. Launch the Settings app and tap Accessibility → Vision → Voice Assistant → SETTINGS. • S peech volume: Select the volume level for voice feedback. •...
Page 236 Appendix • C ursor colour: Select a colour of the square cursor that appears when you tap items. • Q uick menu: Select contextual menu options to display when you swipe to the left or right with three fingers. •...
Page 237 Using the high contrast keyboard Increase the size of the Samsung keyboard and change the key colours to increase the contrast between the text and the background. Launch the Settings app, tap Accessibility → Vision, and then tap the High contrast...
Page 238 Appendix Displaying button shapes Display button shapes with frames to make them stand out. Launch the Settings app, tap Accessibility → Vision, and then tap the Show button shapes switch to activate it. Using a magnifier Activate a magnifier to zoom in on the screen to view a larger version of the content. Launch the Settings app, tap Accessibility →...
Page 239 Appendix Enlarging mouse or touchpad pointers Enlarge the pointer when using an external mouse or touchpad. Launch the Settings app, tap Accessibility → Vision, and then tap the Large mouse/ touchpad pointer switch to activate it. Reversing the display colours Improve screen visibility to help users recognise text on the screen more easily.
Page 240 Appendix Hearing Sound detectors Set the device to vibrate when it detects your doorbell or a baby crying. While this feature is enabled, the voice recognition will not operate. Baby crying detector Launch the Settings app, tap Accessibility → Hearing → Sound detectors, and then tap the Baby crying detector switch to activate it.
Page 241 Launch the Settings app, tap Accessibility → Hearing, and then tap the Mute all sounds switch to activate it. Caption settings Launch the Settings app, tap Accessibility → Hearing → Samsung subtitles (CC) or Google subtitles (CC), and then tap the switch to activate it. Select an option for configuring the caption settings.
Page 242 Appendix Dexterity and interaction Universal switch You can control the touchscreen by connecting an external switch, by tapping the screen, or by using head movements and face gestures. Launch the Settings app, tap Accessibility → Dexterity and interaction → Universal switch, and then tap the switch to activate it.
Page 243 Appendix Using the cursor On the assistive menu, tap Cursor. You can control the screen using small finger movements on the touch area. Drag your finger on the touch area to move the cursor. Also, tap the screen to select items under the cursor. Use the following options: •...
Page 244 Appendix Click after pointer stops Set the device to select an item automatically when you place the mouse pointer over the item. Launch the Settings app, tap Accessibility → Dexterity and interaction, and then tap the Click after pointer stops switch to activate it. Interaction control Activate interaction control mode to restrict the device’s reaction to inputs while using apps.
Page 245 Appendix Setting text-to-speech features Change the settings for text-to-speech features used when Voice Assistant is activated, such as languages, speed, and more. Launch the Settings app, tap Accessibility → Text-to-speech, and then use the following functions: • P referred engine: Select an engine for the text-to-speech feature. •...
Page 246 Appendix Direct access Set to open accessibility menus quickly. Launch the Settings app, tap Accessibility → Direct access, and then tap the switch to activate it. Then, select an accessibility menu to open when you simultaneously press the Power key and the Volume Up key. You can access the following accessibility menus: •...
Page 247 Appendix Answering or ending calls Change the method for answering or ending calls. Launch the Settings app and tap Accessibility → Answering and ending calls. Select the desired method. Using single tap mode When an alarm sounds or a call comes in, tap the button to stop the alarm, or answer or reject the call instead of dragging the button.
Page 248: Troubleshooting
Appendix Troubleshooting Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: •...
Page 249 • R estart your device to clear any temporary software bugs. • E nsure that your device software is updated to the latest version. • I f the touchscreen is scratched or damaged, visit a Samsung Service Centre. Your device freezes or encounters a fatal error Try the following solutions.
Page 250 • E nsure that the charger is connected properly. • V isit a Samsung Service Centre and have the battery replaced. The battery depletes faster than when first purchased • W hen you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced.
Page 251 • F ree some memory by transferring files to a computer or deleting files from your device. • R estart the device. If you are still having trouble with the camera app after trying these tips, contact a Samsung Service Centre. Photo quality is poorer than the preview •...
Page 252 Data stored in the device has been lost Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device.
Page 253 • R estart your device to clear any temporary software bugs. • E nsure that your device software is updated to the latest version. • I f you are still having trouble with Bixby Voice after trying these tips, contact a Samsung Service Centre.
Page 254 • E nsure that you are connected to a network properly. • D uring a Samsung Cloud’s service check, you cannot use Samsung Cloud. Try again later. The device does not recognise my irises from the locked screen •...
Page 255 Samsung Electronics. Trademarks • S AMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics. ® • B luetooth is a registered trademark of Bluetooth SIG, Inc. worldwide.

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