Summary of Contents for Acer TravelMate 8371 Series
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TravelMate 8371/8331 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
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Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
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DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
ATI Mobility Radeon™ HD 4330* Audio High-definition audio support MS-Sound compatible Built-in stereo microphones Storage subsystem 2.5" hard disk drive, with enhanced Acer DASP(Disk Anti-Shock Protection)* Chapter 1 Chapter 1 ® XP installed, and can be upgraded to ® ®...
2.1+Enhanced Data Rate (EDR)* WWAN: UMTS/HSPA at 850/900/1900/2100 MHz and quad-band GSM/GPRS/EDGE (850/900/1800/ 1900 MHz) LAN: Gigabit Ethernet; Wake-on-LAN ready Privacy control Enhanced Acer DASP (Disk Anti-Shock Protection) Acer Bio-Protection fingerprint solution* BIOS user, supervisor, HDD passwords Kensington lock slot Dimensions and weight 323.6 (W) x 228 (D) x 26/29.4 (H) mm...
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Environment Temperature: operating: 5°C to 35°C Non-operating: -20°C to 65°C Humidity (non-condensing): operating: 20%~80% Non-operating: 20%~80% NOTE: "*" only for certain models. NOTE: The specifications listed above are for reference only. The exact configuration of your PC depends on the model purchased. Chapter 1...
Your Acer Notebook tour After setting up your computer as illustrated in the Just for Starters... poster, let us show you around your new Acer notebook. Top View Icon Acer Crystal Eye webcam Microphone Display screen Speakers Keyboard Touchpad Chapter 1 Item Web camera for video communication.
Icon Battery Item The left and right buttons function like the left and right mouse buttons. *The center button serves as Acer Bio-Protection fingerprint reader supporting Acer FingerNav 4-way control function(only for certain models). Comfortable support area for your hands when you use the computer.
Rear view Icon Battery bay Left View Icon Kensington lock slot External display (VGA) port Ventilation slots USB 2.0 ports Microphone-in jack Headphones/ speaker/line-out jack Chapter 1 Item Houses the computer's battery pack. Item Connects to a Kensington-compatible computer security lock. NOTE: Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer.
Card (xD). NOTE: Push to remove/install the card. Only one card can operate at any given time. Connects to USB 2.0 devices (e.g., USB mouse, USB camera). network. Connects to Acer EasyPort IV. Connects to an AC adapter. Description Chapter 1...
Base view Icon Battery bay Battery lock Memory compartment Hard disk bay Ventilation slots and cooling fan Battery release latch Chapter 1 Item Houses the computer's battery pack. Locks the battery in position. Houses the computer's main memory. Houses the computer's hard disk (secured with screws).
Touchpad Basics(with fingerprint reader) The following items show you how to use the touchpad with Acer Bio-Protection fingerprint reader. Move your finger across the touchpad (1) to move the cursor. Press the left (2) and right (4) buttons located beneath the touchpad to perform selection and execution functions.
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Function Execute Select Drag Access context menu NOTE: Illustrations for reference only. The exact configuration of your PC depends on the model purchased. NOTE: When using the touchpad, keep it finger movement; hence, the lighter the touch, the better the response. Tapping harder will not increase the touchpad's responsiveness.
Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad*, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad* The keyboard has three lock keys which you can toggle on and off. Caps Lock Lock key Caps Lock...
Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: <...
Hot Keys The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. To activate hot keys, press and hold the <Fn> key before pressing the other key in the hotkey combination. Hotkey Icon <Fn>...
The Euro symbol 1. Open a text editor or word processor. 2. Hold <Alt Gr> and then press the <5> symbol at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/typography/faq/faq12.htm for more information.
* Acer ProfileLaunch, MusicLaunch, MyLaunch and FingerNav are only available on select models. ** In models without Acer ProfileLaunch, Acer FingerLaunch can be used to open applications in the Acer ProfileLaunch icons area; a single finger swipe will launch only one application at a time.
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Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start, All Programs and click on Acer GridVista. You may choose any one of the four display settings indicated below: Double (vertical), Triple (primary at left), Triple (primary at right), or Quad.
Once you have finished these three steps, backups will be created according to the schedule. You can also create backups manually by pressing the Acer Backup Manager key. If you wish to change your settings at any time, run Acer Backup Manager from the Start menu and go through the steps outlined above.
When you press the Acer PowerSmart key, the screen brightness is reduced and the graphics chip switched to a lower speed; PCI and WLAN switch to power-saving modes. Press the Acer PowerSmart key again to return to your previous settings.
Burn backup discs From the Backup page of Acer eRecovery Management, you can burn the factory default image or back up drivers and applications. 1. Click on Start > All Programs > Acer > Acer eRecovery Management. 2. Acer eRecovery Management opens to the Backup page.
1. Turn on your computer and insert the first system recovery disc into the optical disc drive. Restart your computer. 2. During startup when the Acer logo shows, press the F2 key to enter BIOS Setup, where you can set system parameters.
2. During startup when the Acer logo shows, press the F2 key to enter BIOS Setup, where you can set system parameters. 3. Use the left and right arrow keys to select the Boot subme 4. Use the up and down arrow keys to select the IDE CD device.
Blu-Ray discs, standard DVDs and video CDs (VCDs) with the Cinema function of Acer Arcade Deluxe. This player has the features and controls of a typical DVD player. When you insert a disk into the DVD drive, the movie begins playing automatically. To control the movie, the pop-up player control panel appears at the bottom of the window when you move the pointer.
You will need to have your wireless adaptor active before you can use HomeMedia. Advanced This section contains the settings in Acer Arcade Deluxe that allow you to finetune its performance to suit your machine and your personal preferences. Live Update: Click Live Update to connect to the Internet to check for, and download, available updates to the software.
NOTE: Turning on Extend Playback Time, will result in a small loss of playback performance. Flickr: Set your preferences for viewing and downloading images from Flickr. In each of the above sections, you can click Default to return the Acer Arcade Deluxe settings to their default values. Help: Click Help to view the Help file for detailed information on using Acer Arcade Deluxe.
Online Media Online Media gives you easy access to photos and videos uploaded to the popular Flickr and YouTube websites. NOTE: You need to be connected to the Internet to use the Online Media function. YouTube You can view the 30 most viewed video clips on YouTube by selecting YouTube from the Online Media homepage.
Hardware Specifications and Configurations Processor Item Processor packing Support Processor @ Launch On-die L2 Cache TDP (Thermal) Socket type Second Level Cache Item North Bridge South Bridge System Memory Item Technology Base momory Expansion memory Maximum memory size Lan Interface Item Controller (AVAP) SPEED...
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Bluetooth Interface Item Module Antenna controller Bluetooth module Hard Disk Drive Interface Item HDD form factor Media I/F IDE Controller SSD Media size SSD form factor Audio Interface Item Sound Codec (AVAP) Internal Speaker Internal Microphone Sound Volume LCD panel Item Panel size LVDS...
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Keyboard Item Controller Type (AVAP) Item Monitor (VGA) HDMI Stereo Mic-in SPDIF RJ45 (Shielding) SIM Slot mini card socket (Full size) Button Item Power on/off (with Visiable LED) WLAN 3G/BT Launch Key module Back up Key Power consumption key Volume Control Software Item Operation system...
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LED Status Indicator Item Power Status 1st Battery Status Caps Lock Num Lock Wireless LAN Bluetooth Touch pad on/off Security Features Item Kensington Lock Hole (7.5 mm diameter) Item Not Nosie Number Physical Characteristics Item Dimensions Thickness (maximum) Weight (incl 1st Battery & super multi ODD) Specification 1 (Blue / Orange flash)
System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
Invoking BIOS Setup The setup function can only be invoked by pressing F2 when Press <F2> to enter Setup message is prompted on the bottom of screen during POST. The setup uses a menu driven interface to allow the user to configure their system. The features are divided into 5 parts as follows: Information Display the system informations.
Parameter HDD1 Mode Name HDD1 Serial Number System BIOS version VGA BIOS Version Serial Number Asset Tag Number Product Name Manufacturer Name UUID Number Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters.
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The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter System Time System Date System Memory Total Memory Video Memor Quiet Boot Network Boot F12 Boot Menu D2D Recovery SATA Mode NOTE: The sub-items under each device will not be shown if the device control is set to disable or auto.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Supervisor Password User Password is HDD Password is Set Supervisor Password Set User Password Set Hdd Passwor Password on Boot NOTE: When you are prompted to enter a password, you have three tries before the system halts.
4. If desired, you can opt to enable the Password on boot parameter. 5. When you are done, press u to save the changes and exit the BIOS Setup Utility. Removing a Password Follow these steps: 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: 2.
If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message. Boot This menu allows the user to decide the order of boot devices to load the operating system.
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Exit Saving Changes Exit Discarding Changes Load Setup Default Discard Changes Save Changes Chapter 2 Description Exit System Setup and save your changes to CMOS.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.
Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer TravelMate 8371/8331 for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver...
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3.
Disassembly Procedure Flowchard The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Removing the Battery Pack 1. Release the battery lock. 2. Slide the battery latch then remove the battery. NOTE: Battery has been highlighted with the yellow circle as above image shows. Please detach the battery and follow local regulations for disposal. Chapter 3...
4. Remove the screw on RAM cover and remove both of RAM Remove the Battery 5. Remove RTC battery. NOTE: RTC battery has been highlighted with the yellow circle as above image shows. Please detach the RTC battery and follow local regulations for disposal. Type M2*5(4.5D*0.8T) Number...
6. Use the tweezer to remove the rubber and remove all of the screws on the back of the notebook. Remove keyboard 7. Disconnect five latches on the keyboard. 8. Remove the FFC behind the keyboard. Chapter 3 Type M2*5(4.5D*0.8T) 13(Red) Type M2*5(4.5D*0.5T)
Remove FFC of main board and sub board 9. Remove screws and FFC on the upper case. 10. Remove the upper case and disconnect the connector between upper case and audio board. Type M2*5(4.5D*0.8T) Number Chapter 3...
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11. Remove Audio board. 12. Remove the FFC and screw on the audio board. 13. Remove audio board. Chapter 3...
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14. Remove the connector of I/O board and then release a screw on the I/O board. Type Number M2*5(4.5D*0.8T) 15. Remove I/O board after removing the connector under I/O board. 16. Remove Bluetooth board. Chapter 3...
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17. Remove two screws on the VGA board. 18. Remove VGA board. 19. Remove the LAN connection and two screws and remove wireless card. Chapter 3 Type M2*5(4.5D*0.8T) Type M2.5*3(4.5D*0.8T) Number Number...
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20. Remove all of the connectors on the main board. 21. Remove the screw on the fan module and three screws on the thermal module. Type M2*5(4.5D*0.8T) Type M2*3(4.5D*0.8T) Number Number Chapter 3...
Remove Panel 22. Remove eight screws on the bottom of panel and remove the panel. 23. Remove six sponges on the LCD and remove 6 screws under them. Chapter 3 Type M2*4(4.5D*0.5T) 4 (Red) Type M2*3(4.5D*0.8T) 2(Yellow) Number Number...
24. Remove the bezel on the panel and remove four screws on it. 25. Remove LCM cable on the back of panel. Disassembling the External Module Disassembling the HDD Module 1. Remove HDD bezel and get HDD out of cover. Type M2*2(4.5D*0.5T) Number...
Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.
Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. 2. Go to the diagnostic memory in the test items. 3.
From Hardware: 1. Power off the computer. 2. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the following figure. 3. If the voltage is still less than 7.5 Vdc after recharging, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
Index of Error Messages Error Code List Error Codes <No error code> <No error code> Error Message List Error Messages Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - Unlock key switch Monitor type does not match CMOS - Run Setup Shadow RAM Failed at offset: nnnn System RAM Failed at offset: nnnn...
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Error Messages System battery is dead - Replace and run Setup System CMOS checksum bad - Default configuration used System timer error Real time clock error Previous boot incomplete - Default configuration used Memory size found by POST differed from CMOS Diskette drive A error Incorrect Drive A type - run SETUP...
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Error Messages Invalid System Configuration Data I/O device IRQ conflict Operating system not found Error Message List No beep Error Messages No beep, power-on indicator turns off and LCD is blank. No beep, power-on indicator turns on and LCD is blank. No beep, power-on indicator turns on and LCD is blank.
InsydeH2O BIOS Beep Codes Code 1-2-2-3 1-3-1-1 1-3-1-3 1-3-4-1 1-3-4-3 1-4-1-1 Chapter 4 Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values...
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Code 2-1-2-3 2-2-3-1 Beeps POST Routine Description POST device initialization Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard...
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Code Chapter 4 Beeps POST Routine Description Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table...
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Code Beeps POST Routine Description PnPnd dual CMOS (optional) Initialize notebook docking (optional) Initialize notebook docking late Force check (optional) Extended checksum (optional) Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS...
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
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Symptom / Error The system doesn’t power-off. Battery can’t be charged. PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA). PCMCIA slot pin is damaged. Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. Speaker-Related Symptoms Symptom / Error In Windows, multimedia programs, no sound...
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Symptom / Error The system doesn't resume from hibernation mode. The system doesn't resume from standby mode after opening the LCD. Battery fuel gauge in Windows doesn’t go higher than 90%. System hangs intermittently. Chapter 4 Action in Sequence Hard disk connection board Hard disk drive System board LCD cover switch...
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Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices. External display does not work correctly. USB does not work correctly. Print problems. Serial or parallel port device problems. Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work. Touchpad does not work.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1.
1. Power-off the computer. 2. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
TravelMate 8371/8331 FRU List Accessory Category Adapter Category Chapter 6 Part Name and Description WIRELESS ANTENNA LEFT WIRELESS ANTENNA RIGHT WIRELESS ANTENNA LEFT 3G WIRELESS ANTENNA RIGHT 3G Part Name and Description ADAPTER DELTA 65W 19V 1.7X5.5X11 YELLOW (ADP-65MH B A) LV5, LF LF ADAPTER LITE-ON 65W 19V 1.7X5.5X11...
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LGC 6 CELL 4400MAH MAIN COMMON 2.2S3 , ID: AS09D73 W/ HALOGEN FREE BATTERY SIMPLO AS-2009D LI-ION 3S2P SAMSUNG 6 CELL 4400MAH MAIN COMMON 2.2F , ID: AS09D75 W/ HALOGEN FREE Acer Part No. BT.00603.079 BT.00603.091 BT.00604.042 BT.00607.089 BT.00607.090 BT.00603.080 BT.00603.092...
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IO BOARD CABLE 12P UMA IO BOARD CABLE 12P DISCRETE LED LCD CABLE UMA LED LCD CABLE DISCRETE CCD CABLE Part Name and Description CCD 1.0M SUYIN CN1014-S36D-OV05-R LAVENDER_G Acer Part No. 50.TTD0N.008 50.TTD0N.009 50.TTD0N.010 50.TTD0N.011 50.TTD0N.012 50.TTD0N.013 50.TTK0N.001 50.TTD0N.016 50.TTK0N.002...
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RAM COVER HDD COVER TOUCH PAD BRACKET DUMMY CARD W/LOGO UPPER CASE W/FP UPPER CASE W/O FP LOWER CASE HDD CONNECTOR LCD HINGE LEFT LCD HINGE RIGHT Acer Part No. 33.WEK0N.001 60.TTD0N.001 60.TTD0N.002 60.TTD0N.003 60.TTD0N.004 60.TTD0N.005 60.TTD0N.006 60.TTD0N.007 20.PCR0N.001 33.TTD0N.001 33.TTD0N.002...
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Category Chapter 6 Part Name and Description LCD COVER 13.3" LCD BEZEL 13.3" W/CCD HOLE Acer Part No. 60.TTD0N.009 60.TTD0N.010...
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HTS545050B9A300 PANTHER B SATA LF F/W:C60F HDD 500GB 5400RPM WD WD5000BEVT- 22ZAT0 ML250 SATA LF F/W:01.01A01 FLASH DISK INTEL SSD NAND 80GB SSDSA2MH080G1 LF Z-HEIGHT 9.5MM FLASH DISK SAMSUNG SSD NAND 32GB MMCRE32GSMPP-MVA LF Acer Part No. KH.16001.034 KH.16004.006 KH.16007.024 KH.16007.019 KH.16008.022 KH.25001.016 KH.25004.003 KH.25007.015...
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Part Name and Description THERMAL MODULE WITH FAN UMA THERMAL MODULE WITH FAN Discrete Part Name and Description Keyboard ACER -- painting (mist black)+ UV (use JM31 KB on B build) Keyboard ACER TM4T BAP31 Internal 14 Standard 89KS Black US w/ Canadian...
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Category Category MIAN BOARD Category Part Name and Description Keyboard ACER TM4T BAP31 Internal 14 Standard 88KS Black Thailand Texture Keyboard ACER TM4T BAP31 Internal 14 Standard 89KS Black Spanish Texture Keyboard ACER TM4T BAP31 Internal 14 Standard 88KS Black Russian Texture...
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1066 2GB M471B5673EH1-CF8 LF 128*8 0.055UM SO-DIMM 2GB DDRIII1066 HYNIX HMT125S6AFP8C-G7N0 LF Part Name and Description MICROPHONE Part Name and Description HDD INSULATOR HDD HOLDER LCD SHIELD Acer Part No. MB.TUB0B.001 MB.TUC0B.001 Acer Part No. KN.1GB09.009 KN.1GB0B.028 KN.1GB0B.019 KN.2GB09.002 KN.2GB0B.005 KN.2GB0B.012 KN.2GB0G.009...
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BUMPER FRONT R Part Name and Description SCREW M2.5*3 SCREW M2.0*3 NI PATCH SCREW-I25040M PATCH SCREW M2*2 SCREW M2.0 5.0MM CROSS BNI PATCH Part Name and Description FAN SINK/SPEAK/EARPHONE/RTC Acer Part No. 47.TTD0N.002 47.TTD0N.004 47.TTD0N.005 47.TTD0N.006 47.TTD0N.007 47.TTD0N.008 Acer Part No. 86.TTD0N.001 86.WEK0N.002...
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