Troubleshooting - Samsung UE32J4100A User Manual

Troubleshooting

(Depending on the country and model)
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting
tips apply, visit "www.samsung.com", then click on Support, or call Samsung customer service centre.
Issues
Picture Quality
The TV image does not
look as good as it did in
the store.
The picture is distorted:
macroblock error, small
block, dots, pixelization
Colour is wrong or missing.
There is poor colour or
brightness.
There is a dotted line on
the edge of the screen.
[UJ4100_5100-RU]BN68-06489Q-00L04.indb 12
First of all, please perform the Picture Test and confirm that your TV is properly
displaying test image. (go to MENU
image is properly displayed, the poor picture may caused by the source or signal.
• If you have an analogue cable/set top box, upgrade to a digital set top box. Use
HDMI or Component cables to deliver HD (high definition) picture quality.
Cable/Satellite subscribers: Try HD stations from the channel line up.
•
• Aerial connection: Try HD stations after performing Auto tuning.
• Many HD channels are up scaled from SD (Standard Definition) contents.
• Adjust the Cable/Set top box video output resolution to 1080i or 720p.
• Make sure you are watching the TV at the minimum recommended distance based
on the size and definition of the signal.
• Compression of video contents may cause picture distortion especially in fast moving
pictures such as sports and action movies.
Low signal level or bad quality can cause picture distortion. This is not a TV issue.
•
• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on
analogue and digital TV.
If you're using a component connection, make sure the component cables are
•
connected to the correct jacks. Incorrect or loose connections may cause colour
problems or a blank screen.
• Adjust the Picture options in the TV menu. (go to Picture Mode / Colour /
Brightness / Sharpness)
• Adjust Energy Saving option in the TV menu. (go to
Solution - Energy Saving)
• Try resetting the picture to view the default picture settings. (go to
Reset Picture)
• If the picture size is set to Screen Fit, change it to 16:9.
• Change cable/satellite box resolution.
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Solutions and Explanations
- Support - Self Diagnosis - Picture Test) If the test
MENU - System - Eco
MENU - Picture -
2015-03-19 오후 4:06:30