Getting Help - Dell XPS 15 Setup Manual

Getting Help

If you experience a problem with your
computer, you can complete the following
steps to diagnose and troubleshoot the
problem:
1. See "Solving Problems" on page 63
for information and procedures that
pertain to the problem your computer is
experiencing.
2. See "Dell Diagnostics" on page 72 for
procedures on how to run Dell Diagnostics.
3. Fill out the "Diagnostic Checklist" on
page 92.
4. Use Dell's extensive suite of online
services available at Dell Support (support.
dell.com) for help with installation and
troubleshooting procedures. See "Online
Services" on page 87 for a more extensive
list of Dell Support online.
5. If the preceding steps have not resolved the
problem, see "Before You Call" on page 91.
NOTE: Call Dell Support from a
telephone near or at the computer so
that the support staff can assist you with
any necessary procedures.
NOTE: Dell's Express Service Code
system may not be available in all
countries.
When prompted by Dell's automated
telephone system, enter your Express
Service Code to route the call directly to
the proper support personnel. If you do not
have an Express Service Code, open the Dell
Accessories folder, double‑click the Express
Service Code icon, and follow the directions.
NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local
Dell representative for information on
availability.
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