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22
TROUBLESHOOTING
Problem
Water drips
indoors.
Water collects in
base pan.
Air conditioner
turns on and off
rapidly.
Noise when unit is
cooling.
Room too cold.
Can't connect the
LG ThinQ App. to
the air conditioner.
The air conditioner
is not connecting
to the Wi-Fi.
Possible Cause
The air conditioner is not tilted to
the outside.
Moisture removed from air and
drains into base pan.
Outside temperature extremely
hot.
Air movement sound.
Window vibration - poor
installation.
Set temperature too low.
Air conditioner is turned off.
Wireless router is turned off.
The Wi-Fi router is too far from
the air conditioner.
You do not have permission
to use the router or it is
incompatible.
Solutions
For proper water disposal, make
sure the air conditioner slants
slightly from the unit front to the
rear.
This is normal for a short period in
areas with little humidity; normal for
a longer period in very humid areas.
Refer to installation instructions or
check with installer.
This is normal. If too loud, set to
lower FAN Speed.
Refer to installation instructions or
check with installer.
Increase set temperature.
Turn the air conditioner on.
Turn the router on.
Move the router closer to the air
conditioner or purchase and install
a Wi-Fi repeater (signal booster).
Make sure you are selecting the
correct wireless router from the list.
The router must be set to 2.4 GHz.
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