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Electric/Gas Dual Side Xpress Plus Grill Models: XP(E/G)12 XP(E/G)24, XP(E/G)24-1(L/R) XP(E/G)36, XP(E/G)36-1(L/R), XP(E/G)36-2(L/R) Service Manual Please read all sections of this manual and retain for future reference. For your safety: Post in a prominent location, instructions to be followed in the event the user smell gas. This information shall be obtained by consulting your local gas supplier.
Safety Notices DANGER It is the responsibility of the equipment owner to DEFINITIONS perform a Personal Protective Equipment Hazard Assessment to ensure adequate protection during DANGER maintenance procedures. Indicates a hazardous situation that, if not avoided, will result in death or serious injury. This applies to the most DANGER extreme situations.
ELECTRICAL Warning This product contains chemicals known to the State DANGER of California to cause cancer and/or birth defects or Check all wiring connections, including factory other reproductive harm. Operation, installation, and terminals, before operation. Connections can become servicing of this product could expose you to airborne loose during shipment and installation.
CODE CLEARANCE Caution Warning Do not block the supply and return air vents or the air Authorized Service Representatives are obligated to space around the air vents. Keep plastic wrappings, follow industry standard safety procedures, including, paper, labels, etc. from being airborne and lodging in but not limited to, local/national regulations for the vents.
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CLEANING Warning Caution Be aware that adjacent platens may unexpectedly move at any time. “Turn Grill Off” at main switch when cleaning Ensure platens are down, in closed position, when platens as there can be an unexpected movement of the moving grill.
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Warning Warning Remove all removable panels before lifting and This appliance must be installed with sufficient installing. ventilation to prevent the occurrence of unacceptable concentrations of substances harmful to the health of Warning personnel in the room in which it is installed. Do not contact moving parts.
Table of Contents Safety Notices Definitions..............................3 Disclaimers ..............................3 Location ..............................4 Electrical ..............................4 Damage..............................5 Clearance ..............................5 Section 1 General Information Read This Manual ......................11 Unit Inspection .........................11 Model Numbers ........................11 Serial Plate Numbers ......................11 Warranty Statement ......................12 Main Features and Components ..................13 Items included with the purchase of your new grill from manufacturer: ....14 3 Platen Dimensions Specification .................15 2 Platen Dimensions Specification .................16...
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Table of Contents (continued) Section 3 Operation Sequence of Operation ....................40 easyToUCH™ Controller ....................41 Home Screen, Recipe Selector Screen & Icons ................. 41 On Screen Warnings and Alerts Messages ................. 42 Operations Overview ......................... 42 easyTOUCH™ Procedures ....................43 Start Up & Preheat ..........................43 Cook A Recipe ............................
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Table of Contents (continued) Test Setting Mode: ......................72 Collect System Log ..........................72 Heater State ............................72 Settings Mode: .........................72 Clean Settings ............................72 Heat Errors & Limits ..........................73 Language ............................... 73 Prompts Definitions ..........................73 Protein Definitions ..........................73 Sleep Configutarion ...........................
Section 1 General Information Read This Manual Model Numbers Garland Commercial Equipment developed this manual as This manual covers the following models: a reference guide for the owner/operator and installer of XP(E/G)12 this equipment. Please read this manual before installation XP(E/G)24, XP(E/G)24-1(L/R) or operation of the machine.
General Information Section 1 IMITED ARRANTY OMMERCIAL RODUCTS LAMSHELL RILL (U.S.A & Canada) • This Limited Warranty does not apply, and shall not cover any products IMITED ARRANTY or equipment manufactured or sold by Garland when such products or Garland Commercial Ranges Limited (“Garland”) warrants this product to be commercial equipment is installed or used in a residential or non-commercial free from defects in material and workmanship for a period of two (2) year application.
Section 1 General Information Main Features and Components 1. On/Off Power Switch. 10. Platen - providing double-side cooking. Each platen can be controlled separately. 2. easyToUCH™ Touch sensitive controls for easy operation. 11. Grill Plate - cooking surface with three (3) Independently 3.
General Information Section 1 Items included with the purchase of your new 3. One Grill 3 platen gas & electric included the grill from manufacturer: following list, except countries mentioned 3 PLATEN 1. Each 1 platen gas & electric grill includes the Part # Description following items;...
Section 1 General Information Electrical Input Specification - WYE (gas XPG-12-CE models) XPG-12 CE Models (gas models) XPG-12 (0L/R) CE Models (gas models) Volts Volts Total Current (A) Total Current (A) Model Model 3N (WYE) Power(kW) 3N (WYE) Power(kW) 50/60Hz 50/60Hz 220V/380V 12.6...
General Information Section 1 Electrical Input Specification - WYE (gas XPG-24 CE models) XPG-24 CE Models (gas models) XPG-24 (0L,0R) CE Models (gas models) Volts Volts Total Current (A) Total Current (A) Model Model 3N (WYE) Power(kW) 3N (WYE) Power(kW) 50/60Hz 50/60Hz 220V/380V...
Section 1 General Information Electrical Input Specification - WYE (gas XPG-36 CE models) XPG-36 CE Models (gas models) XPG-36 (0L/R) CE Models (gas models) Volts Volts Total Current (A) Total Current (A) Model Model 3N (WYE) Power(kW) 3N (WYE) Power(kW) 50/60Hz 50/60Hz 220V/380V...
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General Information Section 1 Electrical Input Specification - DELTA (gas XPG-36 models), continuation XPG-36 1L Models (gas models) XPG-36 1R Models (gas models) Volts Volts Total Current (A) Total Current (A) Model Model 3 (WYE) Power(kW) 3 (WYE) Power(kW) 50/60Hz 50/60Hz 200V 20.6...
Section 1 General Information Gas Input Specification STANDARD GAS SETTINGS/SPECIFICATIONS FOR CSA APPROVED MODELS STANDARD PRESSURE SWITCH INPUT/ "TOTAL INPUT/UNIT SUPPLY MANIFOLD INJECTOR ELEVATION SPEED SETTING BURNER BTU" PRESSURE PRESSURE SIZE GAS TYPE " W.C. Colour 12in 24in 36in FEET "...
General Information Section 1 Determining Unit Configuration for Gas Grills continuation: b. If the grill has been supplied with the following label, it has been configured for high elevation. The elevation and gas type for the unit is indicated by the punched hole in the “Appliance Set For” section. For example, on the label shown below, the unit is configured for Natural gas between 7001 and 9500 feet (2135 and 2896 meters).
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Section 1 General Information Gas Elevations Settings continuation: HIGH ELEVATION GAS SETTINGS/SPECIFICATIONS FOR CE APPROVED MODELS ELEVATION PRESSURE ¹INPUT/ ²TOTAL INPUT/UNIT SUPPLY MANIFOLD INJECTOR RANGE SPEED SWITCH SETTING BURNER PRESSURE PRESSURE SIZE GAS TYPE " W.C. Colour 12in 24in 36in METERS mbar mbar...
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General Information Section 1 CE APPROVED CONVERSION KITS FOR ELEVATION CONVERSION KIT #4602237 FOR ALL CE APPROVED 12in UNITS THIS KIT IS USED TO CONVERT 12in CE APPROVED STANDARD SEA LEVEL UNITS TO HIGH ELEVATION UNITS. THIS KIT ONLY APPLIES TO 12in GRILLS, CONFIGURED FOR USE WITH G20 NATURAL GAS AND G31 PROPANE GAS.
Section 1 General Information Conversion Labels: For CSA + CE conversion kits for elevation → For CE conversion kit G20 to G25 → For CE conversion kit for G25 to G20 → Document: GAR_SM_4601777 Rev 1...
Section 2 Installation STOP! - Follow the instructions below to safely and easily remove unit from packaging skid. Unit very heavy Personal Protective Equipment (PPE) required. Removing Grill From Wood Crate 3. REMOVE AND DISCARD THE TWO (2) WOOD BLOCKS LOCKING EACH OF THE FRONT CASTER. NOTE: ENSURE FRONT CASTER BRAKES ARE ON Tools required.
Section 2 Installation Transporting Grill To Location air vents of the equipment are not blocked • The location must not be near heat-generating (broiler, Transporting your new grill to the kitchen requires the dishwashers, etc) equipment or in direct sunlight and following criteria.
Installation Section 2 Casters Adjustment Procedure Ventilation Hood 1. Turn the clamshell grill Green Power Main Switch (green light off ) 25.4 1.00 Min. 2. Rear and front Casters have a threaded stem to adjust the level of the grill independent of the swiveling action 3.
Section 2 Installation Remove Stainless Steel Plastic Film Cover 8. Beware of the red mark in the threaded stem to Removing this film is one of the things that must be done indicated the maximum adjustment. Red mark in the once the Grill is in place.
Installation Section 2 must comply with CSA B149.1 and local codes where • Conduct training with your crew personnel to ensure applicable. maximum utilization of the grill. Once the installation is complete as per the procedures below, a factory • In Canada, electrical connection must comply with authorized service company MUST startup the grill applicable sections of the Canadian Electrical Code,...
Section 2 Installation Gas Connections, and Pipe Sizing: • The size of the gas line is very important. If the line is too small, the gas pressure at the burner manifold will be low. This will cause slow recovery and delayed ignition. The incoming gas pressure line should be a minimum of 1-1/2”.
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Installation Section 2 • Install the included quick-disconnect gas hose to the Electrical Connection inlet fitting on the underside of the grill by threading Warning brass male quick-connect coupler included with the hose onto the factory-installed elbow. Disconnect power supply before starting this procedure. FLEXIBLE GAS HOSE UNDERNEATH GRILL •...
Section 2 Installation Flue Upper Rear Panel Install Instruction Install flue box to the back of grill for all gas grill models only (if required). flue box assembly griddle rear backsplash Place hemmed flange of flue box over top edge of griddle rear backsplash Remove the flue assembly from the accessory box upper...
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Installation Section 2 Install Release Material Sheets 4. Gently pull the release material sheet towards (Rear Loop Option) the front platen and then In order to achieve proper cooking performance, ensure wrap the sheet around that the release material sheet is installed properly to the the front of platen and platen.
Section 2 Installation Startup Procedure keep in mind this estimated time when scheduling the startup. After hours or overtime is not covered under This Garland 1, 2 & 3-platen grill comes with a factory warranty and will be billed at a charge which is the startup at no additional charge.
Section 3 Operation NOTE: Do not operate the unit without reading and Wrong understanding the safety requirements. Refer to the safety Platen section at the front of this manual. Position Normal Open Sequence of Operation Normal After turning the power switch to “I” or ON position, the Platen Do Not Position...
Section 3 Operation easyToUCH™ Controller PRESS & GO – is used to initiate preheat and cook on the grill. HOME SCREEN, RECIPE SELECTOR SCREEN & ICONS The easyToUCH™ HOME and RECIPE SELECTOR screens MENUS – is used to activate, add, edit and are the most frequently used screens.
Operation Section 3 ON SCREEN WARNINGS AND ALERTS MESSAGES Menus and Recipes Too Cool/Too Hot - If the grill temperature is too cool to Multiple menus can be set up, each using different set properly cook a recipe, a “Too Cool to Cook” message point and containing different or share recipes.
Section 3 Operation easyTOUCH™ Procedures COOK A RECIPE 1. On the RECIPE START UP & PREHEAT SELECTOR screen, 1. Switch the grill on Green light select a recipe to using the main indicates cook. that the power switch. Grill power Lay product on is “ON”...
Operation Section 3 CHECK TEMPERATURES CHANGE COOK TIME/GAP The temperature screen shows the actual and the set point The changes made to a recipe in this procedure in the Press temperatures at each thermocouple. & Go mode will still apply after the power is turned off. A recipe’s cook time and gap can be modified to allow for 1.
Section 3 Operation CREATE NEW RECIPE The easyToUCH™ screen display, layout and icons shown herein are for guidance purposes only and are not intended to be an exact representation of those displayed on the grill. 1. A recipe consists of one or more steps. A step may end with a prompt such as 1.
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Operation Section 3 Editing an Existing Recipe Pressing the list icon will display the steps in the recipe available (screen shown below). Select the step with arrows editing, then press check. Press the pencil (top right of the screen) to edit an existing recipe.
Section 3 Operation CREATE A NEW MENU Menus offer the option to combine many recipes under 6. Select an image one menu screen like breakfast, lunch and other menus and press the available through the day. check-mark to continue. 7. Select a recipe(s) 1.
Operation Section 3 ACTIVATE SLEEP MODE MANUALLY SHUTDOWN Sleep mode can be selected from the RECIPE SELECTOR 1. Return to the screen to save energy during slow periods. HOME screen. Pressing the Home 1. From the RECIPE icon exits cooking SELECTOR screen, mode and turns off press...
Section 3 Operation SPECIAL SETTINGS — TIME & GAP ADJUSTMENT 6. Select to save LIMITS the new settings. This setting limits the size of the cook cycle adjustments that can be made for a recipe using Change Cook Time/ Gap. For example, if the time is set to 00:10, then the COOK CYCLE ADJUSTMENT screen will only allow the operator to increase or decrease the cook time by up to ten (10) seconds.
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Operation Section 3 home page PRESSGO MENUS SETTINGS ALL RECIPES DIAGNOSTICS PressGo AM MENU Menus AM MENU BACON PM MENU MUSHROOM AM MENU LRS PM MENU SAUSAGE STEAK All Recipe QUARTER EGGS ANGUS GR CHICKEN BACON Settings FACTORY MUSHROOM PASSWORD TIME SAUSAGE DATE...
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Section 3 Operation Diagnostic REVISION MANUFACTURE DATE INSTALL DATE SERIAL NUMBER UI HARDWARE REV. DIAGNOSTIC LOG TRACK ALL LOG INFO STATUS TIMESTAMP HEATER DUTY CYCLE 5: GRILL TYPE HEATER DUTY CYCLE 6: GRILL DESCRIPTION HEATER DUTY CYCLE 7: POWER AC LINE HEATER DUTY CYCLE 8: INPUT POWER AC PHASE A: HEATER DESIGN VOLTAGE:...
Section 4 Maintenance Cleaning the easyToUCH™ controller Cleaning During Operation • Select lock icon on the panel, to temporarily lock 1. After each product load is removed, use a grill scraper to scrape grease on lower grill plate from front to back the touch screen for fifteen (15) seconds.
Section 4 Maintenance Daily Cleaning 6. Remove the lower support rail of the grease 1. Select Clean mode for troughs from each side. each platen and, once Clean mode has been reached, turn each zone OFF and turn NOTE: Turn main switch OFF when cleaning platens.
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Maintenance Section 4 11. Apply the grill cleaner 16. Press green button to to the platen surfaces raise the right platen and starting from right turn main switch Off. platen to left platen. Pour remaining Hi-temp DO NOT SCRUB. Grill Cleaner over the bottom grill surface.
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Section 4 Maintenance 21. Scrub outer edges of 26. Turn main switch On, right and left platens and lower the platen and turn main switch Off. turn main switch Off. Rinse inner edges of both platens. 22. Press green button to 27.
Maintenance Section 4 Moving the Grill 31. Wipe lower grill with a clean sanitizer-soaked Caution grill cloth. Repeat until no visible soil remains. Ensure platens are down, in closed position, when moving grill. Avoiding procedure may cause damage or loss of calibration on the platen and potential of error message can occur.
Section 5 Troubleshooting Cooking Issues Problem Possible Cause Action Incorrect recipe selected Select correct recipe and retry Use cook cycle change screen to Cook time too low increase cook cycle Check that uncooked product is at Raw product too cold correct temperature (not frozen) as per Restaurant operational guideline Use cook cycle change screen to...
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Troubleshooting Section 5 Cooking Issues Problem Possible Cause Action Incorrect recipe selected Select correct recipe and retry Use cook cycle change screen to Cook time too high decrease cook cycle, as per Restaurant operational guideline. Check for correct temperature (frozen product not thawed;...
Section 5 Troubleshooting Temperature Issues Problem Possible Cause Action Use temperature status screen to check Recipe set points are high zone temperatures versus set point Temperature calibration Reset off sets to default value and verify incorrect temperatures Partial load cooking driving Cook full load and recheck zone temperature on unused zone temperatures...
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Troubleshooting Section 5 Temperature Issues (continuation) Problem Possible Cause Action Use temperature status screen to check Recipe set points are low zone temperatures versus set point Kitchen ventilation aff ecting Check whether cool or high volumes of temperatures air are directed towards the grill Temperature calibration Reset off sets to default value and verify incorrect...
Section 5 Troubleshooting Test that contactor is disengaged by High temperature switch opening lower grate and listening for tripped contactor Open lower grate and listen for Contactor disengaged contactor disengaging Ribbon cable disengaged Reseat ribbon cable on SSRB and SIB Unable to reach or Line voltage wiring harness maintain temperature...
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Troubleshooting Section 5 Use voltmeter to confi rm main power Main power intermittent connected and live UI rebooting Check that software version is up to Wrong software version loaded date 24v power supply defective Check for blinking heartbeat LED on SIB Allow 30 seconds for USB to be Flash drive not in long enough recognized by UI...
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Section 5 Troubleshooting Test that contactor is disengaged by High temperature switch power cycling grill and listening for tripped contactor Check limit switches, ensure wiring is Over travel switch tripped routed correctly Hood height not set or set too Go to Settings/Hood Height Calibration to check setting Check the actuator for damage, feel Platen not moving...
Section 6 Controls Settings Mode: Factory Settings Mode: Change Password 5. Type password 1. Select “SETTINGS”. under Settings. 6. Choose the user password to change (display shown). 2. Enter password 7. Type the new (alphabet). password twice and press return. Change the Time 3.
Section 6 Controls Change the Date 20. Select the 12. Type password appropiate reset under settings. option to continue. 13. select the appropiate date (display shown). 21. This operation can not be cancel, press 14. Select check check to continue. save date.
Controls Section 6 Test Setting Mode: Hood Height 28. Type password Collect System Log under settings then select HOOD HEIGHT. 36. Type password 29. Make the under settings then appropiate select COLLECT adjustment then END SYSTEM LOG. CALIBRATION. 37. Insert USB then Thermocouple Calibration select COLLECT LOG.
Section 6 Controls • CLEAN GRILL – this option will confi gure the lower 50. Type password grill, you can set up temperature from 150F to 450F or under settings then turn off this option by typing 32 on the numeric pad. select PROMPTS DEFINITION.
Controls Section 6 Instructions for Software Update Garland will notify FAS’s of new software drop. FAS’s are required to have clean (formatted) flashdrives with a minimum size of 8Gb. If the file received is compressed (zip), it needs to be decompressed and content (could be approx. 24 files) should be copied to a clean flashdrive.
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Section 6 Controls Scroll through Settings Press START UPDATE. to Software Update. Press START UPDATE. If search for USB unsuccessful – screen will state “Couldn’t find USB drive”. Try a different USB flashdrive and repeat number 5. If USB was found successfully, start again from number 5. The upgrade may take up to 10 minutes.
Section 7 Component Check Procedures Reading the LEDs - SIB The SIB has a number of LEDs performing different functions. For the Service Technician, the most important ones are numbers 1, 6, 7, 10, 11, and 12. If LED 1 is not blinking there may be an issue with the high voltage power or with the ribbon cable to the SSRB.
Section 7 Component Check Procedures Reading the LEDs - SIB - Diagnose Platen Errors Position Indicators Check the amber LEDs 6 & 7 on the SIB: LED 6 (H LED 7 (U PPER LATEN MUST BE UP AT OR ABOVE THE UPPER SWITCH LATEN MUST BE DOWN AT OR BELOW THE HOME SWITCH LATEN MUST BE BETWEEN THE HOME AND UPPER SWITCHES...
Component Check Procedures Section 7 Reading the LEDs - SIB - Platen Homing Platen Homing Behavior At the start of the homing process, the controller fi rst determines if the platen is at the upper switch. If it is, the platen starts moving down.
Section 7 Component Check Procedures Reading the LEDs - SSRB The SSRB has one LED per heater. The LEDs blink in proportion to the power being delivered to each heater: • An LED that is always on (or nearly always) is receiving maximum power. •...
Component Check Procedures Section 7 REPLACEMENT OF SHAFT SEAL & CAP O-RING PROCEDURE 1. Ensure that the platen is in the down position, by pressing green button. Green light 2. Turn power OFF indicates using the main that the Grill power power switch.
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Section 7 Component Check Procedures 14. Insert bushings back into the arm link and carefully thread 12. Reinstall the wear the link pin through pad (C) and tighten them and the other down using two allen side of the arm. screws (D).
Component Check Procedures Section 7 ACTUATOR REPLACEMENT PROCEDURE 1. Ensure that the 6. Remove clevis pin. platen is in the down The platen may need position, by pressing to be wedged into a green button. slightly lifted position to relieve pressure on the clevis pin enough Green light 2.
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Section 7 Component Check Procedures 16. Slide the anti-rotate 12. When replacing the into the unit from actuator ensure that the top of the slot no wires are trapped and secure back between it the to the actuator bottom frame. Do shaft.
Section 9 Diagrams Wiring Diagram Electrical Schematic Diagrams - All WYE Models Electrical schematic diagrams are combined by zones, right, left and middle zones. For 1 platen total of one sheet, 2 platen total of two sheets, 3 platen total of three sheets. Electric General Market (WYE connection) Part# Description...
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Section 9 Diagrams Electrical Schematic Diagrams - All DELTA Models Electrical schematic diagrams are combined by zones, right, left and middle zones. For 1 platen total of one sheet, 2 platen total of two sheets, 3 platen total of three sheets. Electric General Market (DELTA connection) Part# Description...
Section 10 Tools & Cleaning Supplies Recommended Cleaning Supplies Grill Cleaning Pad & Handle Heat-Resistant Gloves Clean, Sanitizer-Soaked Grill Scraper Grill Squeegee Grill Cloths Note: Cleaning supplies not included with the purchase of your new grill from manufacturer. Document: GAR_SM_4601777 Rev 1...
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