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Huawei G525-U00 Faqs

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HUAWEI G525-U00 Smartphone FAQs
HUAWEI G525-U00 Smartphone FAQs
Issue
01
Date
2013-6-14
Huawei Device Co., Ltd.

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  • Page 1 HUAWEI G525-U00 Smartphone FAQs HUAWEI G525-U00 Smartphone FAQs Issue Date 2013-6-14 Huawei Device Co., Ltd.

  • Page 2: Table Of Contents

    Contents 1 Basics ............................... 1 1.1 Your phone at a glance ..............................1 1.2 In what colors is the G525-U00 available? ........................2 1.3 Installation ..................................2 1.3.1 How do I open the battery cover? ..........................2 1.3.2 How do I install a USIM or SIM card, microSD card, and the battery? ..............2 1.4 Home screen .................................
  • Page 3 2.3.6 My phone is connected to a hotspot but cannot access the Internet. Why? ............. 29 2.3.7 The Wi-Fi option is unavailable or my phone automatically turns off Wi-Fi after I turn it on. What can I do? ..30 Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..
  • Page 4 3.4.3 How do I uninstall applications?..........................38 3.4.4 I cannot install an application. Why? What can I do? ....................39 3.5 Third-party applications .............................. 39 3.5.1 Common errors and possible reasons ........................39 Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..
  • Page 5 6.13 How do I enter recovery mode and restore my phone to its factory settings? ............50 6.14 How do I increase my phone's internal storage space? ..................... 50 6.15 How do I disable touch sounds? ..........................50 Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..
  • Page 6 7.6 Can I edit Word, Excel, PPT, and PDF files? ......................55 7.7 Where are my multimedia messages' attachments saved? ..................56 7.8 How are the phone ROM and RAM allocated? ......................56 Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 7: Basics

    Touch to return to the previous screen or exit the current application.  Touch to hide the onscreen keyboard.  Touch to return to the home screen. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 8: In What Colors Is The G525-U00 Available

     Touch and hold to display the list of recently used applications. 1.2 In what colors is the G525-U00 available? The G525-U00 is available in black, blue, and white. 1.3 Installation 1.3.1 How do I open the battery cover? Use your left hand to hold the phone at one end, and use your right index finger to open a gap between the back cover and phone in the groove at the opposite end.
  • Page 9 Step 2 Press the other end of the battery (position b in the following figure) to secure it within the battery compartment. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 10: Home Screen

    Step 2 Touch the plus sign (+) to add a home screen and touch the cross sign (x) in the upper left corner of a home screen to delete it. Only blank home screens can be deleted. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 11: What's On My Home Screen

    HUAWEI G525-U00 Smartphone FAQs 1 Basics NOTE The G525-U00 does not support 3D home screen. ----End 1.4.2 What's on my home screen?  The status bar is on the top, and you can drag it down to open the notification panel.

  • Page 12: How Do I Manage The Home Screen Items

    Widgets. Then choose a widget from the widget list at the bottom of the screen and drag it to a home screen thumbnail. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 13: People

    , choose where you want to save the contact, enter the contact details, and touch DONE. Assigning a photo to a contact NOTE You can only assign photos to contacts saved in the phone memory. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 14: How Do I Import Contacts To And Export Contacts From A Sim Card

    To export contacts to a SIM card from your phone memory: Touch People > > Manage contacts > Copy contacts > Phone. Select contacts you want, and touch COPY > SIM 1/SIM 2. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 15: Can I Set A Ringtone For A Particular Contact? Can I Set A Ringtone For A Contact Group

    Create new group to create a new one for the contact.  Go to People and touch the tab. Touch a group then > Edit. On the contact group editing screen, touch to add members. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 16: Messaging

    1.6 Messaging 1.6.1 How do I switch the input method when composing a text message? The default input method is Huawei input method. To switch to a different one, open the notification panel, touch , and choose an input method.

  • Page 17: How Do I Set My Phone To Ring Or Vibrate When It Receives New Messages

    Sent messages and a contact photo are displayed on the right with the sending time and read receipt.  Received messages and a contact photo are displayed on the left with the receiving time. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 18: How Do I Send A Multimedia Message

    Step 7 When you are done, touch NOTE Your phone can send a multimedia message up to 300 KB. A file larger than that cannot be sent using the Multimedia Messaging Service (MMS). Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 19: My Phone Failed To Send Or Receive A Multimedia Message. Why? What Can I Do

    Go to Settings. In the DEVICE area, touch Storage to view the storage details. If your phone does not have sufficient storage, delete unwanted files to free up some space. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 20: Are There Any Restrictions On The Size, Format, Or Resolution Of A File To Be Attached To A Multimedia Message

    Step 1 Open Play Music, touch and hold the audio file you want to add to a playlist. Step 2 From the displayed option menu, choose Add to playlist > New playlist. Name the playlist and touch OK Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 21: How Many Playing Modes Does Music Support? What Are They

     Shuffle: Play all audio files in the playlist in a random order and stop playing after all the files have been played. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..
  • Page 22 Repeat list: Play all audio files in a playlist in sequence and repeat the playlist in sequence after all the files have been played.  Repeat current song: Play the current audio file repeatedly. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 23: How Do I Play Audio Files In The Background And Exit Music

    Go to Settings. In the DEVICE area, touch Storage to view the storage details. If your phone does not have sufficient storage, delete unwanted files to free up some space. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 24: Where Are My Photos And Video Clips Saved? Can I Change The Path

    When viewing a photo, touch then Rotate Left, Rotate Right, Crop, or Edit. You cannot edit videos. You cannot add frames to photos. 1.11.5 Can I disable the shutter sound? Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 25: Streaming Media

    To share a web page, open your browser, open the web page you want to share, and touch > Share page > Bluetooth.  To share a contact, go to People, touch and hold the contact, and touch Share > Bluetooth. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 26: My Phone Cannot Be Detected By Other Bluetooth Devices. What Can I Do

    The Bluetooth visibility has timed out. Solution: Re-enable the Bluetooth visibility or change the timeout period. On the Bluetooth screen, touch > Visibility timeout to select a period and enable Bluetooth visibility. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 27: How Close Do Bluetooth Devices Need To Be To Each Other To Pair And Share Content

    Step 4 On the Account settings screen, set Inbox checking frequency and touch Next. Step 5 Enter the name you want people see when they receive your emails, set your account name, and then touch Next. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..
  • Page 28 HUAWEI G525-U00 Smartphone FAQs 1 Basics ----End Automatic setup: Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 29: How Do I Remove An Email Account

    1.14.2 How do I remove an email account? To remove an email account, touch Email then the Menu key, choose Settings, and touch the account you want to remove then Remove account. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 30: How Do I Check My Emails

    Step 2 Set To, +Cc/Bcc, and Subject, touch to attach a file, and compose your email. Step 3 Touch in the upper right corner to send the email. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 31: Can I View Emails When I Do Not Have Internet Connection

    Step 2 Touch Settings > All > Account, touch your Exchange account, and select the data you want to synchronize. Then touch > Sync now to synchronize the selected content to your phone. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 32: What Can I Do If I Fail To Locate My Phone Using Gps

    If you are using your phone outdoors, make sure you are not in a built-up area because high buildings block the satellite signals. 1.17 Basic specifications HUAWEI Ascend G525 Mobile Phone Product Description(V100R001_01,EN,Normal).doc Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 33: Common Settings

    To enable your phone's mobile data connection, touch the Menu key then Settings > All > Mobile networks, and select Data enabled. To disable the connection, clear Data enabled. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 34: Wi-Fi

    Yes. Your phone supports 802.11b/g/n. 2.3.3 My phone is connected to a Wi-Fi network but I cannot open web pages sometimes. Why? Possible causes are as follows: Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 35: What Can I Do

    2.3.6 My phone is connected to a hotspot but cannot access the Internet. Why?  The network SSID and password have been changed.  Your balance is insufficient.  You are out of the Wi-Fi hotspot's coverage. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 36: The Wi-Fi Option Is Unavailable Or My Phone Automatically Turns Off Wi-Fi After I Turn It On. What Can I Do

    2.4 How do I set a static IP address for my phone to connect to a Wi-Fi network? Step 1 Touch Settings > All > Wi-Fi and choose a Wi-Fi hotspot. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 37: Tone Settings

    2.5.2 How do I set my phone to vibrate when receiving a call or message? To enter vibration mode, press and hold the power key and touch Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 38: How Do I Set A Custom Audio File As The Ringtone Or Message Tone

    I set my phone not to vibrate when I'm writing text? When you write text, touch . You can then touch to turn on the handwriting or stroke input mode. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 39: Internet Access

    2.7.1 How do I clear my browser's cache and web history? Launch your browser, open a web page, touch the Menu key then Settings > Privacy & security, and touch Clear cache or Clear history. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 40: Does My Browser Support Full-Screen Mode And Bookmarks? If Yes, How Do I Set Them

    Launch your browser, open a web page, and touch the Menu key then Settings > General > Set homepage. You can then set the home page to Current page, Blank page, Default page, Most visited sites, or Other. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 41: How Do I Save A Web Page For Offline Reading

    2.9.4 How do I lock and unlock the screen? If the screen is on, press the Power button to lock the screen. If idle for a specified period, the phone automatically locks the screen. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 42: How Do I Add Or Remove An Alarm

    Settings > All > Storage > Default storage location. If you set the microSD card as the default storage location, you will be prompted to change the default storage location to phone memory. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 43: Applications

    Copy the .apk file corresponding to the application you want to install to the phone's internal storage or the microSD card. In File Manager, find the .apk file and touch it to install the application. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 44: How Do I Manage Applications

    3.4.3 How do I uninstall applications? Touch Settings > All > Manage apps. Touch the application you want to uninstall, then Uninstall. In the displayed dialog box, touch OK. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 45: I Cannot Install An Application. Why? What Can I Do

     The CPU is highly occupied. For example, your phone may run slowly when your phone is synchronizing contacts.  The third-party applications have design flaws. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 46: Can I Install Third-Party Applications To A Microsd Card? If So, Will Running These Third-Party Applications Take Up My Phone's Ram

    Touch File Manager. In the microSD card's root directory, touch the backup file in .vcf format. Touch OK. Your phone then automatically refreshes the contact list. 3.6.4 Can I back up my contact groups? Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 47: How Do I Back Up My Applications? Can I Copy Or Move The Backup Applications To Another Phone

    Step 3 On the weather clock screen, touch in the lower right corner of the screen to change the cities of your concern and the primary city. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 48: How Do I Change The Album Displayed In Me Widget

    Touch and hold Me Widget until your phone vibrates, release your finger, and touch in the upper right corner. You can then delete the existing album and add a new album (Gallery 2 x 2) to the empty space. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 49: Hardware

    4.4 Is the SIM card associated with my phone? Does my phone support hot swapping of a SIM card? Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 50: What Does The Status Indicator Tell

    Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 51: Does My Phone Support Data Roaming? If So, How Do I Enable It

    Yes, but your phone only supports GSM networks while roaming. To enable data roaming, touch Settings > ALL > Mobile networks > Data roaming, and select Data roaming. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 52: Special Features

    5.1 What are the special features of my phone? Your phone is a quad core smartphone. It runs the Huawei Emotion 1.0 and is compatible with Android 4.1 at the same time. It supports OTA update, fast boot, power-off alarms, and DTS surround sound effect.

  • Page 53: Others

    During a call, touch the Home key to go back to the home screen. To return to the call screen, drag down the status bar to open the notification panel, and touch the ongoing call. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 54: How Do I View The Available Storage Space In My Internal Storage And Microsd Card

    When you are not using the phone, press the Power key to turn off the screen.  Touch Settings > All > Display > Sleep to set the timeout period to a small value. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 55: How Do I Save Data Traffic

    Step 2 Drag the application to the trash can icon to uninstall it. ----End Method 2 Step 3 On the home screen, touch Settings > All > Manage apps, and choose an application. Step 4 Touch Uninstall. ----End Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 56: My Customized Wallpaper Automatically Stretches. Why

    6.15 How do I disable touch sounds? Touch Settings > All > Display and clear Touch sounds. 6.16 How do I adjust the screen brightness? Touch Settings > All > Display > Brightness. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 57: Does My Phone Support The Key Backlight Power Saver

    Yes. 6.24 Can I download themes to my phone? Does my phone support live wallpapers? You cannot download themes to your phone. Your phone supports live wallpapers. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 58: Does My Phone Support Video Calls Or Video Chats

    NETWORKS area, touch More... > Tethering & portable hotspot, and select Portable Wi-Fi hotspot. Then the computer can wirelessly connect to your phone for Internet access. Currently, this function is available to computers running Windows. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 59: How Do I Take A Screenshot

    No. The phone specifications are the same. Note that some channel sellers or online stores may provide fewer accessories at a lower price, which is not under the control of Huawei. 6.35 If I remove the battery, do the date and time on my...

  • Page 60: Can I Connect My Phone To A Charger Or Use It As A Usb Storage Device Without Installing The Battery

    6.38 Does my phone support cloud services? Not supported. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 61: Additional Questions

    7.4 Does my phone come with a protective film? 7.5 Does my phone support mobile TV? 7.6 Can I edit Word, Excel, PPT, and PDF files? Yes. Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

  • Page 62: Where Are My Multimedia Messages' Attachments Saved

    The available RAM of your phone is 500 MB. Comparison with other phones with a 1 GB RAM: Galaxy III: 763 MB available Galaxy Note: 713 MB available C8950: 627 MB available Issue 01 (2013-6-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd..

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