Troubleshooting; Abnormal Display - LG OLED77G1PVA Owner's Manual

 Troubleshooting

• Check the remote control sensor on the product and try again.
Cannot control the
TV with the remote
• Check if there is any obstacle between the product and the remote control.
control.
• Check if the batteries are still working and properly installed ( to ,
• Check if the product is turned on.
No image display and
no sound is produced.
• Check if the power cord is connected to a wall outlet.
• Check if there is a problem in the wall outlet by connecting other products.
• Check the power control settings. The power supply may be interrupted.
The TV turns off
suddenly.
• Check if the auto-off function is activated on the settings related time.
• If there is no signal while the TV is on, the TV will turn off automatically after 15 minutes of inactivity.
• Turn the TV off/on using the remote control.
When connecting to
the PC (HDMI), no
• Reconnect the HDMI cable.
signal is detected.
• Restart the PC with the TV on.
• If the product feels cold to the touch, there may be a small "flicker" when it is turned on. This is normal, there

Abnormal Display

is nothing wrong with product.
• This panel is an advanced product that contains millions of pixels. You may see tiny black dots and/or
brightly coloured dots (white, red, blue or green) at a size of 1 ppm on the panel. This does not indicate a
malfunction and does not affect the performance and reliability of the product.
This phenomenon also occurs in third-party products and is not subject to exchange or refund.
• You may find different brightness and colour of the panel depending on your viewing position(left/right/
top/down).
This phenomenon occurs due to the characteristic of the panel. It is not related with the product
performance, and it is not malfunction.
• "Cracking" noise: A cracking noise that occurs when watching or turning off the TV is generated by plastic
Generated Sound
thermal contraction due to temperature and humidity. This noise is common for products where thermal
deformation is required.
• Electrical circuit humming/panel buzzing: A low level noise is generated from a high-speed switching
circuit, which supplies a large amount of current to operate a product. It varies depending on the product.
This generated sound does not affect the performance and reliability of the product.
• Make sure to wring any excess water or cleaner from the cloth.
• Do not spray water or cleaner directly onto the TV screen.
• Make sure to spray just enough of water or cleaner onto a dry cloth to wipe the screen.
to ).
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