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TROUBLESHOOTING
Slow Flow Rate
Slow Flow Rate
1. For optimum function of the unit, we highly recommend the pump is
1. For optimum function of the unit, we highly recommend the pump is
positioned on a brick, so it is not resting directly on the bottom on the pond.
positioned on a brick, so it is not resting directly on the bottom on the pond.
This is to prevent large clumps of debris blocking the inlets and restricting the
This is to prevent large clumps of debris blocking the inlets and restricting the
flow.
flow.
2. Follow the maintenance section. Ensure pipe work is not blocked, leaking or
2. Follow the maintenance section. Ensure pipe work is not blocked, leaking or
is laid so that it gets crushed or kinked.
is laid so that it gets crushed or kinked.
3. Locate the impeller and shaft in the pump and inspect for damage and clear
3. Locate the impeller and shaft in the pump and inspect for damage and clear
the fittings and parts of any waste build-up.
the fittings and parts of any waste build-up.
4. The higher the head ( the height that water is to be pumped from the water
Keep the height that water is to be pumped from the water surface (called
surface) the lower the flow rate and the more wear on the pump so try to keep
Head) to a minimum. The higher the head the lower the flow rate and the
it to a minimum.
more wear on the pump.
5. Ensure that the plastic propeller part of the impeller is attached to the
magnetic part and that they have not come apart or split. If these parts looks
5. Use the largest diameter, smoothest bore pond hose over the shortest
fine and there are two rubber grommets fitted on each end of the shaft, or
already inside the fittings, then re-assemble the unit.
No Flow From Pump
1. Check power supply is on.
2. Check fuse and cable for any damage.
3. Follow the slow flow rate guide (see above) and keep any hose fittings to a
minimum. This helps to remove frictional loss of flow and so increases pump
flow rates.
Poor Fountain Performance
1. Reduced height - extend the fountain attachment.
2. Lime scale / waste build up - clean flow adjusters and fountain head.
3. Waste blockage - remember to keep your unit raised slightly above the
floor level in your pond to help reduce the waste pulling through the filter.
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