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Faults
Odours in the washing
machine.
The o symbol is lit in the
display panel. Foam may
also be leaking from the
detergent drawer.
¢ in the display panel
Home Connect is not
working.
Loud noises, vibrations
and machine "wandering"
during the spin cycle.
The display panel/
indicator lights do not
work while the appliance
is running.
There is detergent
residue on the laundry.
In the "Reload" status, Ü
flashes very quickly and a
signal sounds.
If you cannot rectify a fault yourself (after switching the machine off and on again) or a repair is required:
Switch off the appliance and pull the mains plug out of the socket.
■
Turn off the tap and call the after-sales service.
■
Cause/remedy
Run the Drum Clean 90 °C or Cotton 90 °C programme without laundry.
Add standard washing powder or a detergent that contains bleach.
Note: .
To prevent foaming, only use half the amount of detergent
recommended by the detergent manufacturer. Do not use detergents that are
intended for woollens or delicates.
Have you used too much detergent?
Mix one tablespoon of fabric softener with 1/2 litre of water and pour it into
compartment II (not suitable for outdoor clothing, sportswear or items made
with down).
Use less detergent for the next wash cycle.
Wi-Fi is switched on but the connection to the home network could not be
established. Check whether your home network is available or reconnect to
the home network.
You can find solutions to problems with Home Connect at www.home-
■
connect.com.
The availability of the Home Connect functionality depends on the
■
availability of the Home Connect Services in your country. Home Connect
Services are not available in every country - for further information please
check: www.home-connect.com.
Is the appliance level? Level the appliance. ~ Page 19
■
Are the appliance's feet secured? Secure the appliance's feet.
■
~ Page 19
Have the transport locks been removed? Remove the transport locks.
■
~ Page 15
Has there been a power failure?
■
Have the fuses blown/has the circuit breaker tripped? Switch on the
■
circuit breaker/replace the fuses.
If the fault occurs repeatedly, call the after-sales service.
■
Some phosphate-free detergents contain water-insoluble residue.
■
Select Rinse or brush the laundry after washing.
■
The water level is too high. It is not possible to add laundry. Close the door
■
immediately, if necessary.
Press the Ü button to resume the programme.
■
Faults and what to do about them.
en
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