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Troubleshooting
Water dispenser does not work
• Make sure the water dispenser is properly connected to a working socket and
the heating/cooling switches are set ON.
Water is leaking
• Unplug the water dispenser, remove bottle and replace with new one.
• Make sure the drain cap at the back side of water dispenser is tighten enough.
No water is coming from the spout
• Make sure the bottle is not empty, if empty, replace it with new one.
• Make sure to completely depress the pushbutton controls.
• Make sure the connection tube inside the unit is not loose.
Cold water is not cold
• Make sure the water dispenser is properly connected to a working socket
• Make sure the green cooling switch is set ON.
• Wait until the COOLING indicator turns off, it takes up to approximate 1 hour to
cool the water in general.
• Make sure the back of the water dispenser is at least 20 cm away from a wall
and there is free airflow on all sides of the water dispenser.
Hot water is not hot
• Make sure the water dispenser is properly connected to a working socket.
• Make sure the red heating switch is set ON.
• Wait until the HEATING indicator turns off, it takes 15~20 minutes to heat the
water in general.
Dispenser is noisy
• Make sure water dispenser is placed on placid and solid surface.
• Compressor on and off operation will happen to control the cold water as
specification, it is normal.
Water tastes
• Dust and odor be accumulated in the tank, dispose the reservoir water and
replace bottle with a new one.
• Sanitize water dispenser or descale according to "Cleaning and maintenance".
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