Sound And Noise Issues; Testing The Sound - Samsung 32T5372 E-Manual

Sound and Noise Issues

When the TV has difficulties with sound, these steps may help resolve the problem.

Testing the sound

Settings Support
If the TV plays the Sound Test
broadcast signal's strength.
The problem
How can I connect an audio device
to the TV?
There is no sound or the sound is
too low at maximum volume.
The picture is good but there is no
sound.
No sound is heard.
Device Care Self Diagnosis
melody without distortion, there may be a problem with an external device or the
The connection method may differ depending on the audio device such as HDMI
(eARC), Optical, Bluetooth and Wi-Fi.
HDMI (ARC) is supported by some models. Check the HDMI port name of the
purchased product's model.
For more information about how to connect an audio device, run
• Source
Check the volume control of your TV, and then check the volume control of the
external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV.
Check the cable connection between an external device and the TV, and then try cable
connection again.
Set Sound Output
• Settings
If you are using an external device, check the device's audio output option.
For example, you may need to change your cable box's audio option to HDMI if the box
connected to your TV is using an HDMI cable.
To listen to computer sound, connect an external speaker to the computer's audio
output connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the device's
power cable.
With a set-top box or cable box, check the cable connection and reboot the external
device. When the symptom persists, contact your service provider.
Check whether Digital Output Audio Format
If you select the Pass-through
Dolby Digital+, no sound is output with
It is recommended to set
receiver supports only the limited audio formats.
• Settings
Auto
Sound Test
Try this!
Connection Guide
to TV Speaker.
Sound Sound Output
option to use an AV receiver that does not support
Dolby Digital+
Digital Output Audio Format
Sound Expert Settings
- 132 -
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Connection
Audio Device
is set to Pass-through.
content.
to Auto when the connected
Digital Output Audio Format
Guide.