Troubleshooting - Advantech B+B SmartWorx ESU2-100 User Manual

Troubleshooting

Note: Any unauthorized repairs
or modifications will void the
adapter's warranty.
Problem Cause
The USB-to-Serial

adapter cannot
communicate with
other equipment.


This section lists some common problems and their causes. If the
information below does not provide a solution, contact B+B
SmartWorx technical support.
The cables are not
connected correctly.
The device driver is not
installed.
The USB port is faulty.
27
USB
to Serial Adapter
Solution
Check all cables to make sure that they
1.
are connected correctly.
Make sure that each cable is securely
2.
attached.
Double check the Device Manager per the
1.
instructions in Using Device Manager to
ensure that drivers are installed
correctly and that all devices are working
properly.
Try uninstalling the USB adapter from
2.
the Device Manager window and then
repeat the hardware installation
instructions.
If possible, connect a known good USB
1.
device to the PC or hub connector and see
if it operates properly.