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The problem
Problems Powering On
Unable to find a Channel
The TV image does not look
as good as it did in the
store.
If you are having problems powering on your TV, there are a number of things to check
before calling the service department.
Confirm that the TV's power cable is connected correctly at both ends and that the remote
control is operating normally.
Make sure that the antenna cable or cable TV cable is firmly connected.
If you have a cable box or satellite box, confirm that it is plugged in and turned on.
In case of a model that supports One Connect, check the One Connect Cable between the TV
and One Connect.
If your TV is not connected to a cable box or satellite box, run
•
Settings
The
Auto Tuning Settings
area.
When using a broadcast receiver such as set-top box and IPTV, check the connection to the
TV.
•
Source
When the symptom persists, contact your service provider.
Store displays are tuned to a digital UHD channel or HD channel.
Change the output resolution of your devices such as digital broadcast receiver, IPTV and
set-top box to UHD or HD.
Be sure to use an HDMI cable to enjoy high quality videos.
•
Source
To connect the TV with your PC, make sure that your PC's graphic card supports UHD
resolutions.
For more information about the supported UHD resolutions, refer to "Supported Resolutions
for UHD Input Signals".
Make sure that the set-top box or cable box supports the content or broadcast for
UHD and set the resolution. For more information, contact your service provider.
When using a
Samsung TV Plus
network speed is slow, the app may not work or the image quality may be poor.
Try this!
Broadcasting
(Auto Tuning
may not appear depending on the model or geographical
Connection Guide
Connection Guide
Video Device
channel, check the network connection. When the
- 128 -
Auto
Tuning.
Settings)
Auto Tuning
HDMI
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