Samsung NZ30K6330RG User Manual page 23

Problem Possible cause
The surface unit
stops glowing
when changed This is normal. The unit is still on and hot.
to a lower
setting.
The cooktop is being cleaned
improperly.
Scratches or
abrasions on
the cooktop
Cookware with rough bottoms
surface.
was used on the cooktop or
there were coarse particles
(eg. salt or sand) present
between the cookware and
the surface of the cooktop.
Cookware has been slid across
the cooktop surface.
Brown streaks Boilovers have been cooked
or specks. onto the surface.
NZ30K6330R_DG68-00821A-03_EN+MES+CFR.indb 23
Solution
Areas of
discoloration
with metallic
sheen.
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic glass
Cracking or
top cleaning cream. Do not
"popping"
use chemical or corrosive
sound.
agents. These agents may
damage the surface of the
product.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are clean
before use, and use cookware
with smooth bottoms.
• Wait until the surface
cools down. Then, use a
single-edge razor-blade
scraper at approximately
a 45° angle against the
glass surface to remove
the soil.
• See the section on the
care and cleaning of the
glass cooktop on page 21.
Problem Possible cause
Mineral deposits from water
and food have been left on
the surface of the cooktop.
This is the sound of the metal
heating and cooling during
cooking.
Solution
• Remove using a ceramic-
glass cooktop cleaning
cream.
• Use cookware with clean,
dry bottoms. Clean the
cooktop with a ceramic
cleaning agent regularly
every week.
This is normal operation and
not a system failure. Use the
cooktop as usual.
English 23
2018-03-09 12:03:18