Page 1 XonTel XT-23G User Manual...
Page 2 Copyright © 2015 - 2019 XonTel All rights reserved. XonTel owns all the rights to modify and copy this document at any time. And all the illustrations and text in this document are copyright protected. Therefore, no parts of this document may be used or reproduced, transmitted by the third parties for any purposes without the express written permission of XonTel.
Page 3 FCC Statement 1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation.
Page 4: Table Of Contents
Table of Content Getting Started ..........................8 Packing List ........................8 Phone Installation ....................... 10 1. Attach the phone stand..................10 2. Connect the Handset and optional Headset ........... 11 3. Connect the Network and Power................11 Initialization ......................... 12 Status ..........................
Page 5 Local Directory ....................61 Remote Phonebook .................... 67 LDAP Phonebook ....................68 Search Contact ....................70 Call History Setting ..................... 71 Call History ......................71 Audio Setting ......................75 Ring Tone ........................75 Volume........................... 79 Voice Mail Tone ......................81 Play Hold Tone ......................
Page 6 Call Forward ......................103 Call Return ........................ 107 Call Back........................108 Call Waiting Tone ........................ 109 Hide Caller ID ..........................110 Reject Anonymous ....................111 Call Mute........................112 DND ............................. 113 Hot Line........................114 Auto Redial ....................... 115 Function Key Features and Settings................116 Line ...........................
Page 7 Private Hold ........................150 Hot Desking ......................151 ACD ..........................152 Zero Touch ......................... 153 Multicast Paging ....................... 154 Sending RTP Stream .................... 154 Receiving RTP Stream ..................155 Upgrade ........................... 157 Factory Reset........................ 157 Pcap Feature ......................158 System Log ....................... 159 Upgrade ........................
Page 8: Getting Started
Getting Started Packing List The package contains the following parts, please check if all the items are not missed: 1. The phone station 2. The phone stand...
Page 9 3. Handset 4. Headset cord 5. Ethernet cable...
Page 10: Phone Installation
Phone Installation 1. Attach the phone stand...
Page 11: Connect The Handset And Optional Headset
2. Connect the Handset and optional Headset 3. Connect the Network and Power...
Page 12: Initialization
Initialization After your phone has been powered up, the system boots up and performs the following steps: # Automatic Phone Initialization # The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display “Booting” And then show “Initializing “during the initialization.
Page 13: Status
Then IP Phone will show Reboot information: By default, the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server. Status You can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information (e.g., Model, IP, MAC, Firmware, Hardware), Network (e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS …), Account (e.g., register status of accounts).
Page 14 2. Press Menu →Status →Network 3. Press Menu →Status →Network→IPV4...
Page 15 4. Press Menu →Status →Network→IPV6 5. Press Menu →Status →Account (XT-23G support twelve accounts)
Page 16: Registration
Login web interface View the information of Version, Account and Network. Registration To register via phone interface: Press Menu→ Settings→Advanced Setting (default password: xontel)→Accounts Select the desired account Select Enable for Account active Select the desired profile of the account.
Page 17 Press Save to save the configuration. Note: If there is a port of sip server, you need to press “1” on the keypad, then you will find the “:”. Additional Information: When the current input method is ABC/abc/2ab, Pressing “1”, you will find “, . ?:;” Pressing “0”, you will find “<...
Page 18 Fill the Primary SIP Server and other profile information. Select the SIP Transport. Click to save the configuration. Click Account→Basic. Select Yes for Account Active. Select the desired Profile. Fill the SIP User ID, Authenticate ID, Authenticate Password and other account information. Click to save the configuration.
Page 19: Idle Screen
Idle Screen Name Description It is the area that displays the current set date and time of the 1. Date & Time phone. It is the area to display the phone’s notifications such as missed calls, SMS, do not disturb mode and many more. 2.
Page 20: Getting Familiar With Your Phone
Getting Familiar with Your Phone Hardware Components Preview Item Description To Presentation all information about the date& time, LCD screen accounts, soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 4 accounts Line keys 1.
Page 21 Down arrow key: To move down of the selection shows on the screen. 1. To return to idle screen. 2. To cancel the information or call on the screen. 1. To mute the voice during the call (Red light). Mute key 2.
Page 22 33. Zero Touch 34. URL 35. Network Group 36. Multicast Paging 37. Group Call Park 38. Call Park Retrieve 39. Pull Call 40. Shared Line The LED lights status when set as Shared line: Stay green: Idle Stay red: Busy Blinked green: Ring Back Blinked red: A call incoming Steady orange: During a call Blinked orange: Public...
Page 23: Icon Preview
Icon Preview Icon Description Network down Line (Registered succeed) Line (Unregistered) Line(Ringing) Speed Dial BLF(Ringing) BLF(Talking) Speakerphone mode Handset mode Headset mode Voice messages...
Page 24 Text message Mute Do Not Disturb Volume is 0 SRTP Hold Dialed calls Received calls Missed calls Forward calls Conference Keypad locked Pick up Call Park...
Page 25 Intercom/Paging DTMF Prefix XML Group Local Group XML Browser LDAP Broadsoft Group Conference Forward Transfer Hold Redial Call Return Record Stop Recording Group Listening...
Page 26: Led Instruction
Shared Line Other Functions LED Instruction This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. Power Indicator LED LED Status Description Blinked green Ringing or have missed call Steady Green Idle status(Power on) Powered off.
Page 27: Blf Or Blf List Key Led :( Line/Line Key Set As Blf)
BLF or BLF List Key LED : ( Line/Line Key set as BLF) LED Status Description Steady Green Idle status for the monitored line The monitored line is calling or during a Steady Red call Blinked red The monitored line is ringing. All other unknown status Shared Line LED: LED Status...
Page 28: Other Key Led
Other Key Led Description When using in headset mode, the led is Headset Key steady green or the LED is off. Blinked green when there is a new Message Key message or the LED is off. Red when the mute the call, or the LED Mute Key is off.
Page 29: Line Key Function Overview
Local Contacts BlackList Local History History Network Call Log Voice Mail View and Set. Message Text Message View and Set. Language Time & Date Time & Date Format DHCP Time Basic Setting Ring Tone Headset Font Size Accounts Network Advanced Setting Phone Setting Auto Provision Display Mode...
Page 30 Direct Pickup Group Pickup Call Park Intercom DTMF Prefix Local Group XML Group XML Browser LDAP Network Directories Conference Forward Transfer Hold Redial Call Return...
Page 31 Record URL Record Paging Group Listening Public Hold Private Hold Hot Desking Zero Touch Network Group Multicast Paging Group Call Park CallPark Retrieve Pull Call Shared Line Broadsoft Group...
Page 32: Basic Setting Configuration
This part will mainly introduce the basic configuration as the Time, Language, and Volume… General Settings Web Login Get the IP address: Press Menu →Status →Information. Input the IP Address in the web browser. Input the user name (default is admin), password (default is xontel). Login successfully.
Page 33 Note: The PC and phone should be in the same segment. When registering the accounts in web and the server port is not “5060”, the“SIP Server” should be set as “SIP Server ’s IP address: server port.”, for example, “192.168.0.122: 5090”.
Page 34: Administrator Password
And the default password of the administrator is: xontel To change to password via Phone Interface 1. Press Menu → Settings → Advanced Setting → password (default xontel) →Phone Setting → Set Password 2. Enter the current PWD (xontel), new password and confirm the new password.
Page 35: Display Mode
Display Mode This phone support two Display mode: Text and Icon. Icon Mode: all Items are shown same as the main with Icon. Text Mode: Only the 8 main items will be shown as icon, and others all text description. To Configure Display mode via Phone interface: 1.
Page 36: Language
Language The default Phone interface language is English. To change the language via Phone interface Press Menu → Settings → Basic Setting → Language. Press or Save soft key to save the configuration.
Page 37 To change the language via Web Interface Setting → Preference →Web Language & LCD Language Select the necessary one. Press to save the configuration. Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone.
Page 38: Wallpaper
Wallpaper To change wallpaper, go by the following steps: To change the wallpaper via Phone interface: 1. To press Menu → Display → Wallpaper 2. Press or press Switch soft key to display the different pictures. 3. Press or Save soft key to save the selected picture as the wallpaper. To change the wallpaper via Web interface: 1.
Page 39 To delete the wallpaper via Web interface: 1. Click Setting→Preference 2. Select the desired wallpaper to delete. 3. Click to save the setting. Note: System wallpaper (Wallpaper1-Wallpaper6) cannot be deleted and only color IP Phones support uploading wallpaper. Screen Saver There are three types of screen saver: Time &...
Page 40 3. Enter the Screensaver Type to choose one of the type: Time & Logo, Photo Switch and Static Photo 4. Press or Save soft key to save the selected configuration. To disable screen saver via Phone interface 1. To press Menu → Display → Screensaver... 2.
Page 41 To upload screen saver via Web interface: Setting → Preference Choose the picture wanted to use as screen saver Click to save the upload picture To delete upload screen saver phone via Web interface: 1. Setting → Preference 2. Select the photo that to delete. 3.
Page 42: Backlight
To custom text logo via Web interface: Click Setting→Preference. Choose the Time-out as 1 min or 2/5/10/30 minute. Enter the desired value in the Text Logo field. Click to save the configuration. To wake up screen saver via Web interface: 1.
Page 43: Time And Date
3. Click to save the configuration. Note: Backlight Time refers to the time into the backlight Time and Date Time and date is displayed on the idle page, and it can be set automatically by SNTP server or manually by manual setting. To configure the time and Date by SNTP setting via Phone interface 1.
Page 44 To configure the Time & Date Format via Phone interface 1. Press Menu → Settings → Basic Setting → Time & Date Format 2. Press to change between 12 Hour or 24 Hour time display. 3. Press to change date display format among Y-M-D(year-month-day), M-D-Y(month-day-year), D-M-Y(day-month-year).
Page 45 To configure the DHCP Option 100 To press Menu → Settings → Date & Time → DHCP Option 100 Select Yes for the DHCP SIP Server Click to save the configuration...
Page 46 To configure the NTP Server by Web interface Login web page. Login name: admin, password: xontel (default) Setting → Date & Time →NTP Server Fill the value in the blank. Click to save the configuration. To change the Time Zone and Date Display Format via Web interface Setting →...
Page 47 To change the SIP Date Override Time via Web interface Setting → Date &Time→ SIP Date Override time Select Yes or No for SIP Date Override Time. Click to save the configuration.
Page 48 To change the Account via Web interface Setting → Date &Time →Account. Select desired Account. Click to save the configuration. To change the Daylight Saving Time via Web interface Setting → Date &Time→ Daylight Saving Time Select Disable or Enable or Auto for Daylight Saving Time. Click to save the configuration.
Page 49: Led Status Setting
Daylight Saving Time Daylight Saving Time (DST) is the practice of temporary advancing clocks during the summertime so that evenings have more daylight and mornings have less. Typically, clocks are adjusted forward one hour at the start of spring and backward in autumn. Many countries have used the DST at various times, details vary by location.
Page 50: Key As Send
For the LED status description, see: LED Instruction. Key as Send To configure Key as Send via Phone interface: 1. Press Menu →Features → Key as Send 2. Press key to select the enable choice. 3. Press or Save soft key to save the configuration To cancel # Key as Send via Phone interface: 1.
Page 51: Network Setting
Network Setting XT-23G IP Phone supports IPv4、 IPv6、 IPv4&IPv6.They have three modes of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically. If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually.
Page 52 2. Select IPv4 for Internet Port 3. Click for the setting. To configure DHCP via Phone interface: 1. Press Menu→Settings→Advanced Setting (password: xontel) →Network→WAN Port →IPv4→DHCP mode. 2. Click Save and restart the phone. To configure a static IP address via Phone interface: Press Menu→Settings→Advanced Setting (password: xontel) →Network→WAN Port...
Page 53 PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator or for the PPPoE user name and password. To configure PPPoE via Phone interface: 1. Press Menu→Settings→Advanced Setting (password: xontel) →Network→WAN Port →PPPoE mode. 2. Enter the User ID and password...
Page 54: Ipv6
IPv6 If you set IP Mode to IPv6, IP phone will use IPv6 address. IPv6 has two network modes: DHCP, Static. To configure IPv6 via Phone interface: 1. Press Menu→Settings→Advanced Setting (password: xontel) →Network→WAN Port →IP Port Mode.
Page 55 2. Select IPv6 for Internet Port 3. Click for the setting. To configure DHCP via Phone interface: 1. Press Menu→Settings→Advanced Setting (password: xontel) →Network→WAN Port IPv6→DHCP mode. 2. Click Save and restart the phone. To configure a static IP address via Phone interface: Press Menu→Settings→Advanced Setting (password: xontel) →Network→WAN Port...
Page 56 Click OK and restart the phone. To configure Network via Web interface: 1. Click Network→Basic→IPv6 setting 2. Select the desired Type: DHCP, Static 3. Fill required fields. 4. Click and restart the phone.
Page 57: Ipv4&Ipv6
If you set IP Mode to IPv4&IPv6, IP phone will support both IPv4 and IPv6 address. The settings of DHCP, Static, and PPPoE are same as above. To configure IPv4&IPv6 via Phone interface: Press Menu→Settings→Advanced Setting (password: xontel) →Network→WAN Port →IP Port Mode. Press to change the IP Port Mode.
Page 58: Pc Port
→Bridge mode. Click Save. Click the OK button, then the phone will reboot. To configure PC router via Phone interface: 1. Press Menu→Settings→Advanced Setting (password: xontel) →Network→PC Port →Router mode. 2. Enter the IP, Netmask and DHCP server 3. Click Save.
Page 59 To configure PC, Connect to Expansion Module via Phone interface: Press Menu→Settings→Advanced Setting (password: xontel) →Network→PC Port → Connect to Module. Click Save. Click the OK button, then the phone will reboot To configure Bridge via Web interface: 1. Click Network→PC Port 2.
Page 60 To configure PC, Connect to Expansion Module via Web interface: Click Network→ PC Port Select Connect to Expansion Module Click and the phone will reboot automatically...
Page 61: Contact Setting
Contact Setting This section provides the operating instructions for managing contacts. The topics include: ⚫ Local Directory ⚫ Remote Phonebook ⚫ LDAP ⚫ Search Contact Local Directory In the directory, you can add or delete your friends, business partner or anyone others’ phone No., so you will not forget their number.
Page 62 3. Press Option soft key → Add to Contacts 4. Edit the necessary information as Name, Phone number… 5. Press Save soft key or to add the contacts successfully. To add contacts via Web interface: 1. Click Directory→Directory 2. Enter the name, number and some other information. 3.
Page 63 B: To add contacts into blacklist To add blacklist manually via Phone interface: 1. Press Menu → Directory → BlackList 2. Press Group soft key. 3. Press Add soft key. 4. Enter the Name and select the Ring Tone. 5. Press Save soft key or to add the Group successfully.
Page 64 To add blacklist from history via Phone interface: 1. Press History soft key or press Menu → History → Local History 2. Press to select the targeted one. 3. Press Option soft key → Add to Blacklist 4. Edit the necessary information as Name, Phone number… 5.
Page 65 When you place a call from the contact, the phone idle screen will show the contact photo.
Page 66 Note: # The format of the photo supported is .jpg or .bmp # Photo size should be less than 2MB, name length should be less than 48 characters. To import or export the contact list You can manage your phone’s local directory via phone or web user interface. But you can only import or export the contact list via Web interface.
Page 67: Remote Phonebook
Remote Phonebook To set Remote Phonebook via Web interface: 1. Login the Web interface and click Directory→Remote Phone Book 2. Fill the path of the remote file in the Phone Book URL field. For example, http://192.168.0.106/Phonebook/Remote_Phonebook/remotephonebook.xml 3. Fill the Name and then click to save the configuration.
Page 68: Ldap Phonebook
LDAP Phonebook When use the LDAP feature, you can get the LDAP Phonebook directly. To configure LDAP via Web interface: 1. Login Web interface and click Directory→LDAP 2. Fill the LDAP Name Filter: This parameter specifies the name attributes for LDAP searching. The “%” symbol in the filter stands for the entering string used as the prefix of the filter condition.
Page 69 To Configure LDAP Key To configure LDAP Key via Web interface: 1. Click Function Keys→Line Key→ choose Line Key 2 (for example) 2. Select LDAP in the Type field. 3. Click to save the configuration. To configure LDAP Key via Phone interface: 1.
Page 70: Search Contact
Search Contact You can search contact in all contacts, local contacts, remote contacts and LDAP contact. To search contact in all contacts: 1. Click the Directory soft key on Idle interface. 2. Click the More soft key, then you can see the Search soft key 3.
Page 71: Call History Setting
To search contact in LDAP contacts: 1. Click the Directory soft key on Idle interface. 2. Click the button and select the LDAP Contacts list. 3. Enter the first character or more of contact’s name or number. 4. With the search content to match the contact will be automatically displayed on the LCD within 5 seconds.
Page 72 To check the call history via Phone interface: Press the History soft key. The LCD screen displays All Calls list. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. Press to select the desired entry. Press the Option soft key, and then select Detail from the prompt list.
Page 73 To delete all entries from the call history list via Phone interface: 1. Press the History soft key. 2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. 3. Press the Option soft key, and then select Delete All from the prompt list. 4.
Page 74 To Dial a call from Call History via Web interface: Click Directory→Call History Select the desired history item, and click Tel Number. Then the call is dialed on phone. To Dial a call from Call History via Phone interface: 1. Press History soft key or press Menu → History → Local History 2.
Page 75: Audio Setting
Audio Setting Ring Tone You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface: 1. Press Menu → Settings → Basic Setting → Ring Tone. 2. Press to select the aimed one. 3.
Page 76 To adjust the Ring Tone Type via Web Interface 1. Setting → Preference → Ring Tones 2. Select the wanted one 3. Click to save the configuration.
Page 77 To configure Distinctive Ring Tone via Phone Interface 1. Press Directory 2. Select the target contact 3. Press Detail soft key to edit the contact. 4. Press to select the wanted Ring Tone for the contact 5. Press Save soft key to save the contact.
Page 78 To configure Distinctive Ring Tone via Web Interface 1. Directory → Directory → Contact 2. Choose the Ring Tone you want to use. → 3. Click to save the configuration.
Page 79: Volume
Volume You can adjust the volume for the phone by the volume keys: To adjust the Ring tone volume via Phone interface: 1. To press on the idle page 2. To press while the phone is ringing.
Page 80 To adjust the handset volume via Phone interface: To press during a call in handset mode. To adjust the headset volume via Phone interface: To press during a call in headset mode.
Page 81: Voice Mail Tone
To adjust the speaker Volume via Phone interface: To press during a call in speaker mode. Voice Mail Tone This option can set whether to play the beep for phone's voice mail Click the Setting → Preference Select On or Off for Voice Mail Tone. Click for the setting.
Page 82: Play Hold Tone
Play Hold Tone When you hold the phone, whether to play hold tone Click the Setting → Preference Set On or Off for Play Hold Tone. Click for the setting. Play Hold Tone Delay When you hold the phone. How many seconds to play beep? Click the Setting →...
Page 83 <2=011> replace digit 2 with 011 when dialing. To configure dial plan via Web interface: Click Account →Basic →Dial Plan. Fill the value in dial plan field. Click to save the configuration.
Page 84: Dial-Now Timeout
Dial-Now Timeout Dial-Now Timeout means that when you enter the number which is matching with dial plan, it will dial out automatically after some time when you stop entering the number. To configure Dial-Now Timeout via Web interface: Click Web interface Setting → Preference Fill the blank of Dial-Now Timeout: for example, 5(seconds).
Page 85: Label Scroll
To configure emergency call via Web interface: Click Setting→Features→Phone Lock Enter the emergency services number (e.g.110,119,120) in the Emergency field, Click to save the configuration. Label Scroll When setting function keys, you need to set the label of the function keys. If the words are too long to show on the label, you can use this function to make labels scroll.
Page 86: Show Missed Calls
To configure Label Scroll via Web interface: Click the Setting → Preference Select Enable or Disable for Label Scroll. Click for the setting. Show Missed Calls Whether to show missed call notification on LCD To configure Show Missed Calls via Web interface: Click the Setting →...
Page 87: Detect Ip Conflict
Set Enable or Disable for Reboot in Talking. Click for the setting. Detect IP Conflict LCD can display message when IP conflict Click the Setting → Preference Set Enable or Disable for Detect IP Conflict. Click for the setting. Redial Mode Call redial has two ways:(1) To redial the last placed call from the IP Phone (2) To redial the call from all calls list Click the Setting →...
Page 88 To disable Keypad Lock via Phone interface 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Press key or Switch to change to choose Disable. 3. Press Save or OK key to save the configuration. To enable Keypad Lock via Web interface 1. Click Web interface Setting → Features 2.
Page 89: Suppress Dtmf Display
Suppress DTMF Display In order to ensure safety in Call process, you can choose whether to hide DTMF Click the Setting → Preference Select On or Off to Suppress DTMF Display. Click for the setting. Suppress DTMF Display Delay In order to ensure safety in Call process, you can choose whether to hide DTMF Click the Setting →...
Page 90: Other Features Settings
Other features settings Action URL To configure action URL via Web interface: 1. Click Setting→Action URL 2. Fill the needed values in the designated blank spaces. 3. Click to save the setting.
Page 91: Softkey Layout
Softkey Layout This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking. To configure Soft key via Web interface: 1. Click Setting→Softkey Layout 2. Select Enable for Custom Softkey 3.
Page 92: Programmable Key
Programmable Key For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page. To configure Programmable Key via Web interface: 1. Click Function Keys→Programmable Key 2.
Page 93: Exp Key
Exp Key It only works when there is an expansion module connected to the phone. For Exp Key configuration, please refer to: XT-23EXP Expansion Module User manual Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone. To place a call by Handset Pick up the handset, or press a line key and dial the necessary number.
Page 94: End A Call
Placing a call by hands-free speakerphone 1. Press the , or press the Line key, then you can hear the dial tone. 2. Press the number. 3. Press or press the Send soft key, then the call is sending. To place a call by call history or Directory via Phone interface. Press the History /Directory soft key (On the idle page) or Menu →...
Page 95: Redial A Call
To end a call under hands-free speakerphone Mode Press the End Call soft key or press , or press Note: During the conference, to end the call is same as mentioned above. Redial a Call To redial the last placed call from the IP Phone : Press directly when LCD is on the idle interface.
Page 96: Incoming Call Show Mode
Incoming Call Show Mode There are two incoming call show modes for this phone: 1. name and number of the contacts 2. name and number of the incoming call and the account which is connecting To set incoming call show mode via Web interface: 1.
Page 97: Call Hold
To Disable Auto Answer via Web interface 1. To Click Profile → Advanced 2. To choose No for the Auto Answer. 3. To click to save the configuration. Call Hold When using the hold feature, the Hold icon will show on the display. To make a call on hold during three modes: To hold a call under handset mode: 1.
Page 98: Call Transfer
To hold a call under headset mode: 1. Press Hold soft key or to hold the current call. 2. Press Resume soft key or to resume the call on hold. To hold a call during the speaker mode: 1. Press Hold soft key or to hold the current call.
Page 99 2. Enter the number that transfer to, and press the send soft key or 3. Start the second conversation, press or Transfer soft key, then transfer completed. NOTE: To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains.
Page 100 Hold transfer on hook: Setting → Features → Transfer Settings: Hold Transfer On Hook: ON. A place a call to B, B answer, A press the Hold soft key and place a call to C, A cancel the call when C is ringing or answering, then C and B in the same call and the transfer is successful.
Page 101: Call Conference
NOTE: If the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function. Call Conference This IP Phone supports up to 5-way conference. 5-way conference 1.
Page 102 8. D answer the call. 9. A press or the Conference soft key, then A, B, C and D are now in a conference. (and now this is 4-way conference) 10. A press the Conference soft key, the call is placed on hold. 11.
Page 103: Call Forward
Call Forward This phone supports static forward (Always Forward, Busy Forward and No Answer Forward) and dynamic forward To configure static forward To configure always forward With this feature, all incoming calls will forward immediately to configured number. 1. Press Menu → Features → Call Forward →Always Forward. 2.
Page 104 To configure no answer forward No Answer Forward: Incoming calls are forwarded if not answer ed after some time. 1. Press Menu →Features → Call Forward →No Answer Forward. 2. Press to select the enable choice 3. Enter the Forward To number and After Ring Times. 4.
Page 105 To configure Forward via Web Interface 1. Setting → Features → Forward 2. Click On for the Always/Busy/No Answer Forward 3. Fill the Target Number 4. Fill the After Ring Time 5. Click to save the configuration To cancel the forward feature via Phone Interface Press the key to disable the forward feature.
Page 106 To configure dynamic forward Forward an incoming call during the ringing. 1. When the phone is ringing, press Forward soft key. 2. Enter the forward number or select the desired number from Directory soft key (Precondition: local directory has one or more contacts). 3.
Page 107: Call Return
Call Return This feature allows you to dial the last phone call you received. To configure the Call Return via Phone interface 1. Press Menu →Features →Function Keys→ Line Keys as Function Keys → Line Key2(for example) 2. Press key to select the Call Return in the Type field. 3.
Page 108: Call Back
Call Back When this option is set, if the phone you call is busy and does not set call waiting or voicemail, your LCD screen will prompt for call-back, as shown in figure If you press the Callback, the phone will dial the Callback phone number. To configure the Call Back via Web interface 1.
Page 109: Call Waiting Tone
Call Waiting Tone 1. Click Setting → Features 2. Select Call Waiting: On and Call Waiting Tone: On To Change the Call Waiting Tone time via Web interface 1. Click Setting → Tones 2. Change the Tone Time as you want (for example 3s)
Page 110: Hide Caller Id
Hide Caller ID Just enable the unknown/hidden caller feature, by enabling Anonymous call feature there by the receiver won’t be able to know who is calling them. To configure anonymous call 1. Press Menu →Features →Anonymous Call →Account ID 1 2.
Page 111: Reject Anonymous
Reject Anonymous If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls To configure rejecting anonymous call 1. Press Menu →Features →Anonymous Call →Account ID 1 2.
Page 112: Call Mute
Call Mute When you use the Mute feature, the other parties will not hear your voice while you can hear their voice. Call mute applies to all modes (handset, headset, and speaker phone). To mute the call during a call (including a conference call) 1.
Page 113: Dnd
When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the mute icon shown on the Top of the LCD on idle page. To enable DND feature via Phone interface Press the DND soft key when the phone is idle, and then shown on the LCD.
Page 114: Hot Line
Hot Line To configure Hot Line via Phone interface 1. Press Menu →Features → Hot Line 2. Enter the Number and Delay time (as present, we support off hook auto dial). 3. Press or Save soft key to save the configuration. To configure Hotline auto dial via Web Interface 1.
Page 115: Auto Redial
Auto Redial When this option is set, if the phone you call is busy and does not set call waiting or voice mail, your LCD screen will prompt for Auto Redial, as shown in figure. If you press OK, your LCD will prompt Auto Redial Interval and Auto Redial Times. To configure Auto Redial via Web Interface Click Setting →Features →...
Page 116: Function Key Features And Settings
Function Key Features and Settings The function key supports the Line Label Length, Line Page Indicator, BLF list MODE, line key as cancel: Line Label Length: if this option is set Long label, then the label’s length will be longer, it is used if the string is too long.
Page 117: Speed Dial
Speed Dial With this feature, you can dial one number by pressing the configured speed dial key. To configure Speed Dial feature via Phone interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key 2 (for example) 2.
Page 118: Blf
You can use the BLF (Busy Lamp Field) feature to monitor a specific extension number whether the extension is busy or free. 1. When the extension you are monitoring is idle, the light is steady green. 2. When the monitored extension is ringing, the light is blinking red, press the BLF key to pick the phone up directly.
Page 119: Visual Alert For Blf Pickup
Note: This feature is not available on all servers. For more information, contact your system administrator. After setting the BLF key, do not need to restart the phone. Visual Alert for BLF Pickup If this option is enabled, when you use the BLF feature to monitor a specific phone whether it is busy or free, you can see this message on the LCD, as shown in the following figure.
Page 120: Audio Alert For Blf Pickup
Audio Alert for BLF Pickup If this option is enabled, when you use the BLF feature to monitor a specific phone whether it is busy or free, you can hear beep. To configure Audio Alert for BLF Pickup via Web Interface Click Setting →Features →Call Pickup→...
Page 121: Blf List
BLF List To configure BLF List via Web interface: 1. Login and click Account→Basic 2. Fill the Eventlist BLF URL and click to save the configuration. 3. To configure BLF List keys: 3.1 Click→Function Keys→Line Key 3.2 Select the BLF List in the Type field. 3.3.
Page 122: Voice Message
Voice Message This phone supports Voicemail and when there is a message, the message will light green. Moreover, when you pick up the handset, or press Speaker key, you will hear some faster busy tone. To configure the Voice mail feature via Phone interface: 1.
Page 123 To configure a Voice mail key by Phone interface: Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example). Select the targeted Line Key. Press key to select the Voice Mail in the Type field. Enter the Value. Press key to select the Account ID.
Page 124: Direct Pickup
Note: This feature is not available on all servers. For more information, contact your system administrator. Before listening to voice mails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the power indicator LED, voice mail indicator LED and targeted Line Key will go out.
Page 125: Group Pickup
To configure Direct Pickup feature via Web Interface 1. Click Function Keys → Line Key. 2. Select the wanted Line Key and set as Direct Pickup. 3. Enter the desired phone number in the Value field. 4. Select the Account. 5.
Page 126 To configure the Group Pickup via Web interface 1. Click Function Keys → Line Key. 2. Select the desired Line Key and select Group Pickup in the Type. 3. Enter the group pickup code or the direct pickup code followed the desired phone number in the Value field.
Page 127: Call Park
Call Park With this feature, you can put a call on hold and continue the conversation from another phone. To configure the Call Park via Phone interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2.
Page 128: Intercom
Intercom When use the intercom feature, you can quickly get access connect to the configured one. To configure intercom feature via Phone interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2. Press key to select the Intercom in the Type field.
Page 129: Intercom Barge
If you want to achieve the intercom feature, you must enable the “Allow Auto Answer by Call-Info” 1. Click Profile 2. Select the desired profile from the pull-down list of Profile in the Profile field. 3. Click Advanced 4. Enable the “Allow Auto Answer By Call- Info” 5.
Page 130: Dtmf
DTMF When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation. To use this feature, you should sure that the DTMF Tone is on. To enable Keypad DTMF Tone the DTMF via Web Interface 1.
Page 131: Prefix
Prefix If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface. To configure the Prefix via Phone Interface 1.
Page 132: Local Group
Local Group When use the Local Group feature, press the key and enter the local Contacts interface quickly. To configure the Local group via Phone Interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2.
Page 133: Xml Group
XML Group When use the XML Group feature, press the key and enter the Remote Contacts interface quickly. To configure the XM L group via Phone Interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2.
Page 134: Ldap
LDAP When use the LDAP feature, you can get the LDAP Phonebook directly. To configure the LDAP via Phone Interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2. Press key to select the LDAP in the Type field. 3.
Page 135: Xml Browser
XML Browser You can use this key feature to access the Xml Browser quickly. The XML Browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc. To configure the XML Browser via Phone Interface 1.
Page 136: Conference
Conference The XonTel XT-23 IP Phone supports up to 5-way conference. You are allowed to configure the line key to be used as a conference key. This key works same as To configure the Conference via Phone Interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2.
Page 137: Forward
Forward If this key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward interface and you can set the Forward to number, then when there is any call to that number it will be forwarded to the set number automatically.
Page 138: Transfer
Transfer You are able to configure the key as a transfer key to perform the Blind/Attended/ Semi-Attended Transfer. To configure the Transfer via Phone Interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2.
Page 139: Hold
Hold The key can be configured as a hold key. You can use this key to hold and resume a call during the conversation. To configure the Hold via Phone Interface Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) Press key to select the Hold in the Type field.
Page 140: Group Listening
Group Listening With this feature, when you have an active call, you can listen using Handset and Free-speaker, but only can use the handset to speak. To configure the Group listening via Phone Interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2.
Page 141: Dnd
If the key is configured as DND key, allows you to activate the DND function immediately when you press it and the phone will reject all incoming calls automatically. Press it again to deactivate DND mode. To configure the DND via Phone Interface 1.
Page 142: Redial
Redial If the key is configured as Redial key, you can redial the last placed call from the IP Phone. To configure Redial via Web Interface 1. Click Function Keys →Line key 2. Select the desired Key and select Redial in the Type. 3.
Page 143: Sms
Send SMS To send SM S via web Interface 1. Click Setting→SMS 2. Select the Account (from which account the SMS sent) 3. Enter the targeted number 4. Input the content of SMS, and click Send. To send SMS via Phone interface: 1.
Page 144: Set Sms Line Key
Set SMS Line Key To configure the SMS via Phone Interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2. Press key to select the SMS in the Type field. 3. Press or Save soft key to save the configuration To configure SMS via Web Interface 1.
Page 145: Record
Record With record feature, you can record your calls by pressing the record key. To configure the record via Phone interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2. Press key to select the Record in the Type field. 3.
Page 146: Url Record
URL Record The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL. To configure the URL record via Phone interface 1. Press Menu →Features →Function Keys→ Line Keys as Function Keys → Line Key2(for example) 2.
Page 147: Paging
Paging With this feature, you can call a paging group directly. To configure the paging via Phone interface 1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) 2. Press key to select the Paging in the Type field. 3.
Page 148: Shared Line
Shared Line XonTel XT-23G IP Phone supports “Share Call Appearance” by Broadsoft and XCast standard. This feature allows members of the SCA group to share SIP lines and provides status monitoring (idle, active, progressing, hold) of the share line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered in the group.
Page 149: Public Hold
To configure the line key as line via Web Interface 1. Click Function Keys → Line Key. 2. Select the desired Line Key and select Line in the Type. 3. Enter the Value. 4. Enter the Label. 5. Select the Account 6.
Page 150: Private Hold
Private Hold The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call. To configure the Private hold via Phone interface 1.
Page 151: Hot Desking
Hot Desking Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where all employees are not in the office at the same time, or not in the office for a very long time, which means their personal offices are often vacant, consuming valuable space and resources.
Page 152: Acd
The ACD feature on the XonTel XT-23G IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, first you should configure an ACD key in the advance settings.
Page 153: Zero Touch
Zero Touch You can use this key feature to configure auto provision and network parameters quickly. To configure the zero touch via Phone interface Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example) Press key to select the Zero Touch in the Type field Press or Save soft key to save the configuration To configure the zero touch via Web interface:...
Page 154: Multicast Paging
To use the zero touch feature on the user interface: Press the Zero Touch key when the IP Phone is idle. Press the OK soft key and the IP Phone will enter the WAN Port interface; you can change the WAN Type by pressing the Navigation keys.
Page 155: Receiving Rtp Stream
Sending RTP Stream: Press the Multicast Paging key when the phone is idle. The phone sends RTP to a preconfigured multicast address (IP:Port). Any phone in the local network then listens to the RTP on the preconfigured multicast address (IP:Port). For both sending and receiving of the multicast RTP, there is no SIP signaling involved.
Page 156 To configure multicast listening addresses via Web interface: Click Directory->Multicast Paging。 Select the desired value from the pull-down list of Paging Barge. Select the desired value from the pull-down list of Paging Priority Active. Enter the multicast IP address/addresses and port number (e.g., 224.5.6.20:2000) which the phone listens to for incoming RTP multicast in the Listening Address field.
Page 157: Upgrade
Upgrade Factory Reset To set Factory Reset by Phone interface Press Menu → Settings → Advanced Setting (default password: xontel) → Phone Setting → Factory Reset Press OK soft key in the warning page. To set Factory Reset via Web interface Click Management →...
Page 158: Pcap Feature
Pcap Feature To use pcap via Web interface: 1. Click Management→Tools 2. Click Start and then operation the phone 3. When finish the operation, click Stop and then click Export. 4. Then you’ll get the Pcap captures.
Page 159: System Log
System Log To download system log via Web interface: 1. Click Management→Configuration 2. Click to download the system Log 3. Then you’ll get the system log file: syslog.tgz.
Page 160: Upgrade
3. Enter the Firmware Server Path and Config Server Path (192.168.0.254 is HTTP server). 4. Enter the HTTP server’s username and password (optional). 5. Click the button to save the configuration. 6. Restart the XT-23G, IP Phone will restart and auto-get firmware files from HTTP server.
Page 161 Once a “Firmware Server Path” is set, user needs to update the settings and restart the IP Phone. If the configured firmware server is found and a new code image is available, XT-23G will attempt to retrieve the new image files by downloading them into the XT-23G SDRAM.
Page 162: Configuration File
Configuration File To download configuration file: 1. Click Management → Configuration → Configure File 2. Click the , then you can get a file: cfg.bin or cfg.xml To Restore a configuration file: 1. Click Management → Configuration → Configure File 2.
Page 163: Troubleshooting
Troubleshooting Why is the phone LCD screen blank? ⚫ Ensure your phone is properly plugged into a functional AC outlet. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off. ⚫ ⚫ If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead. ⚫...
Page 164: How To Download Xml Configuration
How to download XML Configuration? ⚫ Click Management→Configuration→...
Page 165: How To Import Trusted Ca Certificate
How to Import Trusted CA certificate? ⚫ Click Management→Trusted CA...
Page 166: How To Import Server Ca Certificate
How to Import Server CA certificate? ⚫ Click Management→Server CA...

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